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Manager Customer Service

Location:
Los Angeles, CA
Salary:
80000
Posted:
February 18, 2019

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Resume:

Shuai (Shaun) Yin

Los Angeles, CA 929-***-**** ac8i25@r.postjobfree.com www.linkedin.com/in/shyin

PROFESSIONAL PROFILE

Driven professional with 8-year technical procurement experience, extensive experience in product development, engineering, and manufacturing. Proven track record working under pressure in fast-paced environment. Core skills:

Supplier/OEM/Product Sourcing & Management, Strategic Cost Reduction, OTD

Supplier Negotiation in Mandarin Chinese & English, Cross-functional Collaboration

SolidWorks, AutoCAD (Drawings/Blueprints), BOM, ECN, MRP, ERP (SAP), Lean Six Sigma

Advanced Excel (VLOOKUP, PivotTable, Macro, etc.), Tableau, MySQL

EDUCATION

University of California, Los AngelesLos Angeles, CA

Certificate: International Trade and Commerce, Supply Chain Management06/2018 - 05/2019

Brandeis UniversityBoston, MA

MBA, Exchange Student, Finance08/2017 - 05/2018

Central European UniversityBudapest, HU / New York, NY

MBA (NASDAQ Full Tuition Scholarship Recipient), Operations09/2016 - 07/2017

Jilin UniversityBeijing, China

Completed 60 credits towards Master of Industrial Engineering09/2009 - 07/2011

Beihang UniversityBeijing, China

B.S. of Mechanical Engineering09/2001 - 07/2005

PROFESSIONAL EXPERIENCE

Apastra, Inc.Los Angeles, CA

Head of Procurement, Co-Founder05/2014 - 08/2016

Developed procurement processes with efforts on continuous improvement

Sourced 117 qualified Asian suppliers in consumer electronics, automobile, robotics, and medical devices within 2 months

Near-Sourced/Sourced 12 International and local 3PL providers within 1 month

Boosted sales through cross-functional collaboration with BD and marketing team

Acted as liaison between customers & suppliers with internal & external customer focus

Managed multiple projects to achieve customers' objectives

Developed cost-reduction strategies to be implemented in the coming quarters

Ingmeng Technologies Co., Ltd.Beijing, China

Head of Operations, Co-Founder05/2014 - 08/2016

Built & supervised sourcing, procurement, planning, and customer service team

Reduced the Concept-to-Production time to 7.5 months <~50% of industry benchmark

Developed & managed a high-performance supplier network (incl. 3PL partners)

Built in-house quality management team to help suppliers improve quality of products

Achieved the first year 30% cost-down and second year 12% cost-down

Collected OTD metrics, worked with suppliers, warehouses, 3PL’s to improve

Mitigated supply chain shortage by effective suppliers’ performance management practices with sales and planning team

Initiated DTC (Design-to-Cost) and achieved the cost-reduction by 28%

Developed & implemented dual sourcing strategy while rectifying the current suppliers

Managed key supply chain risks with assessment, monitoring, improvement

kHz Lasers Co., Ltd.Beijing, China

Engineering Manager, Technical Procurement Manager, Co-Founder04/2012 - 05/2014

Bootstrapped the project with the core team

Built and managed the mechanical engineering & procurement team

Achieved cost-down by 15% annually & OTD improvement by 30%

Built QA & QC team to achieve the quality goal of the organization

Electro Scientific Industries, Inc. (Nasdaq: ESIO)Beijing, China / Portland, OR

Lead Mechanical Engineer07/2005 - 03/2012

Lead engineering team to work cross-functionally with high metrics in time, cost, quality

Worked closely with the suppliers to develop new processes and increased efficiency

Built the technical procurement team and lead purchasing-for-development team

Evaluated RFQ’s and placed PO’s

Managed product data with different Standard systems: ISO, GB/T, ASME and ANSI

China Electronics Technologies GroupBeijing, China

Mechanical Engineer7/2005 - 06/2006

Assisted the Mechanical Engineering Manager with system and parts design

Design for Manufacture (DFM), Design for Quality (DFQ), FEA (Finite Element Analysis)

SKILLS

Technical SolidWorks, AutoCAD, Advanced Excel, Tableau, SQL, SAP

Languages Mandarin Chinese: Native, English: Proficient

Certificates PMP, Lean Six Sigma, Business Data Analytics by Duke University

Memberships APICS, ISM, PMI, SAE

AWARDS & ACHIEVEMENTS

Patents Author / Co-Author of 7 design patents and 6 utility patents

Advisement Brandeis EIL (Entrepreneurship & Innovation Lab) Board Mentor

Cashless.Space, Inc.

Awards Performer Exemplar, Electro-Scientific Industries, Inc., 2008



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