S.Lalitha

Mobile No: +1-848-***-****

ac8i1f@r.postjobfree.com

Professional Experience Summary

●Have 10+ years of professional IT experience handling various business critical roles such as lead process consultant in quality, pre-sales consultant, Onsite Test Coordination, in performance testing, lead service management and project lead across various industry units such as BFS, Retail, Telecom and Airline domain.

●Hands on experience in independent testing activities, which includes SRS Review, Test Conditions/scenarios, Test Case design, Test case review, Test Execution, status, test estimation reporting and Defect management.

●As a Lead process consultant handled projects with banking customers and lead a team of more than 20 people, mainly into process optimization, process deployment, quality improvement and training.

●As a project lead handled projects on quality optimization mainly in banking sector. The key responsibility is to engage automation testing, performance testing, quality gates procedure and quality assessment. This work includes a complete team management and quality improvement.

●Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the applications Equity, FX, Fixed Income, Money markets, swaps, cross currency swaps.

●Liaised with Stakeholders and Developers to submit requirements and then supporting the communication and delivery of those requirements with relevant parties.

●Strong experience working in Software Development Life Cycle (SDLC) using various methodologies including Agile, Waterfall.

●Ability to work with cross-functional teams and interact effectively with multiple levels of management, to execute against tight deadlines, works with minimum supervision, flexible, organize and prioritize work. Excellent communication skills, efficient team member and strong analytical & problem solving abilities, interpersonal skills, presentation

●Ability to successfully manage multiple deadlines, multiple projects and multiple locations effectively through a combination of business and cross-functional departments with changing priorities and circumstances.

●Hands on experience with Services Oriented Architecture (SOA) (SOAP, MQ) and exposure in tools SOAPUI, JMS test client, Grinder tools.

●Onsite experience for UAT support (Deutsche bank, Switzerland) involved in banking product implementation. Onsite Coordination for the airline testing for British airways (London,uk), Mobile testing experience with Marks & Spencer ( London, uk) and Vodafone ( Dusseldorf, Germany).

●Hands on experience in creation of orders (Buy/Sell) based on the client instructions via SWIFT, Future trades, Fixed Income Products.

●Hands-on experience in web services testing using standards like XML, WSDL, SOAP and Java Message Service. Proficient in Structured Query Language (SQL).

●Hands on e-commerce application testing and Performance Testing using LoadRunner. Exposure to Selenium webDriver (taken up courses on selenium).

●Played a vital role in seamless migration of existing legacy systems to new Web/ Java applet / CRM applications which had significant enhancements from old system and included state of new features.

●Ability to work collaboratively with Business, Development and Production Support to best optimization of time and resources to improve end user experience and enhance customer satisfaction.

●Proficient in Front end testing and Back End testing of various web based applications (Apache Tomcat, IIS) and middleware testing developed on various technologies.

Achievements:

-Best Team Award

-Individual best performance award

-Enforced value addition to existing operations and optimized resource utilization.

-Worked on training and certification of many internal business processes.

Technical Competency

●Testing – Module Lead, Test Lead, Performance Test Lead, Project lead, Onsite Co-coordinator.

●Domain/Functional knowledge – Amadeus,, Oracle, Bank (Retail Banking, Investment Banking, Islamic banking, T24 Banking product, TCS BaNCS product)

●Languages –SQL, C, C++, info basic.

●Web Related - XML,HTML,

● Database - Oracle, MS SQL Server, Jbase and MS Access University

●Tools - HP Quality Centre,SOAPUI, Grinder, JMS Service tester, JMS service client, Load Runner and Exposure to automation QTP. ESB (SOA), putty, Winscp, mobile devices.

●Consulting – Pre-sales consulting, Quality Process Consulting

●People Management - Handled team size of 20

Certifications

T24 Banking product, Bronze level.

ISTQB – Foundation Certificate in Software Testing

Performance Testing – Course Completion Certificate

Internal Airline, Insurance, Banking domain certifications.

Educational Qualifications

Degree and Date

Percentage

Institute

Major and Specialization

10th std

85%

St: Dominics A.I.Higher Secondary school

General

12th std

88%

St: Dominics A.I.Higher Secondary school

Computer Science

B E, 2006

72%

Anna University, Chennai

Computer Science Engineering

Experience Summary

Organization

Designation

Duration(in Yrs)

Tata Consultancy Services

Assistant Consultant

Mar 2010 to Apr 2017

Temenos India Private Limited

Software Engineer

Dec 2006 to Feb 2010

Detailed Professional Experience:

1)Organization : Tata Consultancy Services

Designation : Assistant Consultant from Mar 2010 to Apr 2017

Role : Project Lead, Quality Process Consultant, Test Manager, Test Lead, Project Manager, Module Lead, Onsite Coordinator and Test Analyst.

Projects Handled across various Industry Units in TCS

Project #1

Banking and Financial Sector:

Northern Trust - Entitlements Hub Project – Oct 2015-Sep 2016.

Technology and Tools : TCS BaNCS Project, Investment banking.

The Program aims at replacing legacy Income & Corporate Action Systems (SIR/GCA/FM) with a ‘Strategic Entitlements Hub’ (SEH).This project, ‘[The Entitlements Hub project’, will cover the entire delivery of global Income and Corporate Actions processing including P&I Income, Dividends, and Mandatory, Voluntary, and Choice Corporate Actions.

Responsibilities:

●Identify applications/services in scope and track requirements gathering and baselining.

●Manage the existing QA methods & practices and benchmark the current quality and test capabilities.

●To guide the customers to a more optimized and efficient set of software quality factory practices that includes ongoing continuous improvement.

●Ensure that test process improvement objectives, specific goals, measures and metrics are established

●Preparation of the Test plan document and test strategy document, Test Scenarios/Test cases for Requirements, traceability matrix.

●Preparation of test results, summary, tracking defects using QC.

●Responsible for providing complete end to end co-ordination to the team on implementing the QA process.

●Following the TCS process, creation of tasks, doing PMR for my project, Organized and taken session fo other teams on BANCS product (corporate actions).

●Engaged in performance testing activities and automation for preparing the test data.

●Engaged in reports on regular status to the senior management team.

●Identification of risks, issues and dependencies and mitigation planning

●Manage customers in terms of QA deliverables, Tool deliverables (Automation scripting, Performance scripting, Framework, training) and implementing testing methodology and tools.

Project #2

Telecom Domain:

Vodafone Mobility Project – June 2014-Sep 2015.( Onshore, Dusseldorf, Germany)

Technology and Tools: Mobile devices testing (Android, Android tablets, ios phone, Ipads, Windows phone, with recent versions and devices, Appium scripts)

Vodafone Start is a browser based setup and status product primarily targeted for customers to help substantiate the promises of Vodafone RED, other tariff plans and consumer services.

Responsibilities:

●Testing extensively in IOS, Android, Windows phone devices (various versions/models) checking the compatibility.

●Estimate and obtain management support for the time, resources and budget required to perform the testing.

●Define the complete flow diagram on the QA test process using HP QC.

●Prepare the test strategy /Test plan documents.

●Engaged in Performs analysis against engagement implementation scope and schedule, and determine appropriate action steps

●Coordinate with multiple downstream/upstream systems before and after testing

●Coordinate with various stakeholders on the status of the testing,providing updates at regular intervals.

●Preparation of test results, summary, tracking defects using QC

●Project trainings conducted to clients on the process improvement area

Environment: Quality Control, UNIX, Web services, Microsoft Windows 2000, SQL, mobile devices.

Project #3

Banking and Financial Sector:

Royal Bank of Scotland – Fixed Term Savings Account – Dec 2013- May 2014.

Technology and Tools: Retail Banking, Mainframe DB2.

Fixed Term Savings Account (FTSA) is a flexible product, reduces FTE costs to service, reduces the risk of errors and improves the customer experience across all channels.

FTSA s are becoming the primary means for Banks and Building Societies to tactically acquire balances at short notice and to promote a very competitive rate for a limited period of time. The move towards a variety of fixed rate products which are competitively priced has been evidenced since the Banking crisis, as providers compete aggressively for deposits that can be retained longer term.

Responsibilities:

●Understand the testing effort by analyzing the requirements of project.

●Deploying and managing the appropriate testing framework to meet the testing mandate

●Ensure content and structure of all Testing documents / artifacts is documented and maintained

●Identify applications/services in scope and track requirements gathering and baselining.

●Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.

●Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.

●Ensure content and structure of all Testing documents / artifacts is documented and maintained.

●Involved in performance testing requirement analysis activity & performance tool identification phase

●Check / Review the Test Cases documents including traceability matrix.

●Attend the regular client call and discuss the weekly status with the client . Keep track of the changes in the requirement.

Environment: Quality Control, UNIX, Microsoft Windows 2000, SQL, Mainframe cobol db2,

Project #4

Retail Domain:

Marks & Spencer – MCFP project – July 2013- Nov 2013.( onshore, London, UK)

Technology and Tools : Mobile devices testing ( Android, Android tablets, ios phone, Ipads, Windows phone, with recent versions and devices) – Agile methodology.

MCFP (Multi Channel Foundation Programme) is a programme to change the ordering platform for M&S from Amazon to WCS (Web Commerce suite). All the existing orders will be moved from Amazon to wcs during data migration. This project will deliver the Mobile experience as part of the MCFP program.

Responsibilities:

●Understand Business Requirement Specifications and non-Functional Specifications, coordination with business experts for requirements review.

●Identify applications/services in scope and track requirements gathering and baselining.

●Preparation of Test Scenarios/Test cases for Requirements, Preparation of traceability matrix sheet.

●Testing the mobile website/Application using android, IOS devices, Tracking test progress using jira and reporting to manager.

●Engaged in Performs analysis and automation scope.

●Coordination with multiple vendors for test management.

Environment: Quality Control, UNIX, Web services, Microsoft Windows 2000, SQL, mobile devices.

Project #5

Travel Domain:

British airways – Travel Programme – Feb 2012-June 2013. (1 Yr onshore, London, UK)

and 9 Months Offshore) as Project Lead & Onsite Coordinator.

Technology and Tools: UNIX, Web services, Amadeus, Quality centre, JMS service tester and client, SQL, Grinder.

The Travel Programme (TTP) is a major transformational programme undertaken by British Airways (BA). It aims to facilitate decommissioning of large number of applications that are implemented in Travel Programme, two of the major modules with in this program are Customer Management (CM) and Flight Management (FM).

Responsibilities:

●Understand Business Requirement Specifications and non-Functional Specifications.

●Understanding the service definition, design and Test Scenario documents, preparation of functional test cases and automation test suites

●System testing using JMS Test client and SOAPUI 4.0, preparing test suites, for QA, Prelive, Live implementations.

●Identification of risks, issues and dependencies and mitigation planning, Involved in tools identification based on project requirements.

●Defining environmental requirements and liaison with environments team for the environmental set up.

●Manage Overall Testing activities and status. Coordination and status reporting of the project to relevant stakeholders on a regular basis.

●Coordination with multiple vendors (Amadeus, NIIT) for test management.

●Preparation of Test Closure report.

●Involved in performance testing using grinder tool.

●Perform deployment testing and post batch sanity checks.

Environment: Microsoft Windows XP, 2000

Project #6

Morgan Stanley - PWM & MSSB joint venture – Mar 2010-Nov 2011.

Technology and Tools : T24, Mainframe Cobol, db2,SQL,T24 Banking product Investment banking, Retail Banking.

The PWM International Banking Project is designed to develop banking capabilities various locations globally. The products involved Call Accounts, Term Deposits, Dual Currency Investments, Term Loans and Bank Guarantees. The objective of the project is to be able to integrate the Temenos package product (T24 Model Bank) into the existing 55 different infrastructure/applications that includes clusters of upstream and downstream applications,

As part of the Morgan Stanley Smith Barney Joint Venture, Client and Account data from SB businesses will be integrated and aligned with MSSB processes and platforms. Conversion Work stream is responsible for converting all legacy Smith Barney books and records data (accounts and assets) from Citi to the MSSB clearance and custody platform servicing.

Responsibilities:

●Manage the overall Testing activities and status. Coordination and status reporting of the project to relevant stakeholders on a regular basis.

●Manage, monitor and track application status, environmental requirements and test data requirements, test design, test execution and metrics for all applications in scope.

●Analysis and review of Business requirements, Business Specification Document, Technical Specification Document, Design expression, Change requests.

●Coordination with business experts for requirements review.

●Preparation of test data in the T24 web application by writing automation scripts.

●Understanding the requirements from BRD and FSD for the stream Entitlement.

●Coordinate with multiple downstream/upstream systems before and after testing. Logging and tracking the defects in Quality Center

●Performed end-to-end testing of the conversion-impacted application. Performed Health check-up and smoke testing when the data is refreshed in the database.

●Tested the distributed/Web applications besides the mainframe applications, prioritizing Bug.

●Organized and taken session for various applications involved within the team, verify adherence to process.

●Preparation of Weekly Test Reports during test preparation and test execution phase.

Environment: Microsoft Windows XP, 2000, SQL COBOL db2, web applications.

Project #7

Standard Chartered Bank -Apr 2009-Mar 2010.

Analyst/Technical Consultant

Technology and Tools: SQL, T24 Banking product Investment banking, Retail Banking,Info basic, c++, Jbase

T24 (Banking product) is a web-based application and is customized to the bank’s requirement. The project dealt with the fixing the production support issues, testing the functionality changes and implementing the change requests and post production support.

Responsibilities:

●Detailed study of requirement specifications and Business specifications and preparation of Test conditions, scripts in Lotus notes tool for Change requests.

●Coordinating the environment setup and Batch runs, analysis of the impact on change requests.

●Test execution, logging and tracking of defects through Lotus notes.

●Defining environmental requirements and liaison with environments team for the environmental set up.

●Perform deployment testing and sanity checks.

●Test Summary report preparation after implementation of the change requests

●Perform production support issues and closing with fix in the SLA.

Environment: Microsoft Windows XP, 2000, SQL Jbase, T24 web application.

Project #8

Deutsche Bank -Feb 2007-Mar 2009.

Analyst/Technical Consultant – Onshore Geneva, Switzerland

Technology and Tools: SQL,T24 Banking product Investment banking, Retail Banking, Infobasic, c++, Jbase

T24 (Banking product) is a web based application and is customized to the bank’s requirement. The project dealt with the developing the T24 product based on the customer’s requirement, testing it and moving it production.

Responsibilities:

●Detailed study of requirement specifications and Business specifications and developing the, scripts in Lotus notes tool for Change requests.

●Preparation of Test conditions, scripts in Lotus notes for the customized developed modules.

●Interacting with the client, Preparation and Reviewing of code and the onsite coordinator for issues and queries in the modules handled.

●Provide necessary support to Dev QA, UAT teams.

●Test data gathering and analysis. Perform deployment testing and post batch sanity checks.

●Liaison with Business Team during Test Execution

●Coordination with business experts for requirements review.

●Documentation and tracking of bugs found and track for fixing it .

●Preparation of daily status report

Environment: Microsoft Windows XP, 2000, SQL Jbase, T24 web application.

PERSONAL DETAILS

Date of Birth

26-08-1984

Sex

Female

Nationality

Indian

Marital status

Married

Contact this candidate