NWANERI, Chinenye Amarachi **,Oladimeji Stret,

Aguda, Surulere,Lagos

Mobile: 080******** Email:

ac8i14@r.postjobfree.com

PROFILE:

A confident and proactive individual with over six years' experience in

managing people, materials and resources while delivering quality service.

I have a passion for excellence and a spirit of service.

CAREER SUMMARY

ETISALAT NIGERIA

Jan 2011-April 2017

Position: Customer care Executive/Analyst

Receive Customers queries via helpline

Respond to requests, update records and give clarification based on

customers account

Promote company's image, products and services based on clients queries

Provision of first line after sales support to subscribers, resolve billing

queries, trouble shoot service and equipment issues

Enlighten customers on new products and services.

Provide feedback from both internal and external customers to the

interfacing department.

Issuing refunds or compensation to customers

Analysing statistics or other data to determine the level of customer

service the Organisation is providing

Improving Customer service procedures, policies and standards for the

Organisation.

Training other staff to deliver a high standard of customer service

INTERCONTINENTAL BANK PLC

Dec 2010 - Jan 2011

Position: relationship officer/banking intern

. Communicating verbally and in writing to customers' queries

. Customer relationship management

. Marketing the company's products and deposit sourcing

AFRBANK INSURANCE BROKERS

Internship

Front desk officer

. Receive and direct visitors to the company

. Responding to and directing enquiries from staff and visitors

. receive and record all incoming calls courteously

. Providing information and assistance to clients

. Scheduling appointments and maintaining the conference room.

. Receive, record and send out correspondence/communication items

DECHRISTENSEN NIGERIA LIMITED

Aug 2002 - Sept 2004

. Receive incoming telephone calls in an efficient, professional and

courteous manner.

. Record messages on calls received where required

. Communicating verbally and in writing to

customers/suppliers/visitors/enquiries request.

. Customer relationship management by calling customers.

. Marketing of the company's products

. Stock taking and asset management

EDUCATION &QUALIFICATIONS

Qualification Period Institution

B.SC Insurance & Actuarial Science 2004 -2008 Imo State

University Owerri

(NCE Double major) Agric Economics 1999-2002 Lagos State

College of Education

(AOCOED)

West African School Certificate I992 -1997 Community

Grammar School,

Surulere, Lagos

REFEREES

To be provided upon request.

Contact this candidate