Broomfield, CO ****0
Diligent, detail-oriented Receptionist/Office Assistant knowledgeable in all office functions, with a solid background in the healthcare field. I excel at multi-tasking in a fast-paced environment. Superior telephone, customer service, and computer skills with proficiency in MS word, Excel, Essette, Centricity and Outlook.
April 2017 The Center for Reproductive Medicine
To January 2019 Louisville, CO
I worked the check-out desk collecting co-pays and collecting treatment payments in the thousands of dollars documenting for the financial department. I made appointments, checked in patients, answered busy phones taking messages for nurses, financial consults with patients going over different packages that we offer, balancing end of day audit, prepping for next day’s schedule including: Lab, US, Andrology and Doctor’s schedule.
October 2014 Physician Health Partners
To April 2017 Denver, CO
CCHA Health Partner 1
I transferred to this Department to learn Medicaid and help members learn about our program and the resources available to them. This department is set up as a call center. I assist the member to choose a Primary Care Physician and add it to the spreadsheet for the state. I would mail or email material to member e.g., dental list, urgent care and brochure of services. I volunteer for extra duties to help the team. I am responsible for copying all materials. Every two weeks I email each member on the team a list of their Cases that are two weeks overdue. I retrieve all the faxes daily. I would assist members with resources they may need and if the need was more complex I would refer to a Specialist. I assist team with questions they may have.
January 2014 Physician Health Partners- Customer Service
To October 2014 Denver, CO
I took calls from members with United Health Care and assisted them with questions regarding their account. I also worked with the providers and the accounts that were either in a pending status or needed more information to process the claims. Members call in with questions regarding their claims. I would take anywhere from 40-60 calls a day. I would retrieve voicemails. I would send back claims to be appealed. I would look at check batches to see if a check cleared if the provider stated they never received it. I would then need to request a check re-issue be done. I helped the Prior Authorization department with entering prior authorizations in the system. I worked closely with the Accounting Department on more challenging accounts. I worked overtime on a project for 4-6 weeks coming in on the weekends.
July 2013 Peak Primary Care
To Nov 2013 Thornton, CO
Front Office Receptionist/Check-Out Desk/Phone Desk
I checked in patients for seven doctors’, (4) rotating daily, plus lab patient’s throughout the day. Made sure all intake information was correct and scanned Insurance card, collected co-pays and balanced end of day. I handled patients with questions and directed them as needed. Processed payments and printed statements. Also, took care of the Drug Reps that visited daily. Check-out Desk-I made sure patients were given their referral, if needed, and gave out prescriptions that were printed for them, made follow-up appointments. I scheduled lunches for Drug reps. Phone desk- scheduled various appointments, pulled charts for upcoming days, printed PI sheet and super bill, made reminder calls, refill’s for prescriptions, messages for Doctor’s and back-up for check in desk.
November 2011 North Suburban Surgery Center
To July 2012 Thornton, CO
I scheduled surgeries for a variety of physicians who specialize in the following: ENT, Podiatry, General, Orthopedics, Ophthalmology and OB/Gyn. Answered phones and directed calls, entered patient records, handled all intake paper work when checking in patients, as well as collecting and recording co-pays. I am Proficient using Centricity medical software. Maintained all office forms, office equipment, end of day reports, pulled and prepared charts for the following day, making sure all insurance verifications are complete. File patient records. End of day closing.
December 2006 Urology Center of Colorado/ Urology Surgery Center of Colorado
November 2011 Denver, CO
Front Office Receptionist/Surgery Scheduler/Medical Records
Opened facility and greeted patients. I handled all intake paper work when checking in patients, as well as collecting and recording co-pays. Answered phones and directed incoming calls. I scanned patient’s records into the EMR system. Prepared monthly audit’s to be completed by pre-op, post-op, OR staff, physicians and anesthesiologists. I maintained quarterly reports for QI meetings. Daily reports. Ordered office supplies and maintained office machines. I organized lunches for weekly meetings, scheduled future surgeries and same day add-on, verified insurance for add-on patients and distributed daily mail.
April 2001 to Mountain View Dermatology
August 2006 Boulder, CO
Scheduled appointments and surgeries, called in prescriptions, medical histories, assisting doctor, medical records, referrals, pre-authorizations, ordering office supplies, reviewed invoices for billing clerk, collection of payments. Roomed patients, set up for procedures. I was responsible for all front office functions.
May 1999 to Kohl’s Department Store
April 2001 Broomfield, CO
Customer Service Supervisor
Supervised 8-15 associates. I was responsible for (3) registers and cash drawer. Signing voids, switchboard, returns, scheduling, office supplies, main desk for equipment pick-up, distribute pay checks, credit money, and pay outs. Cash office duties included: daily deposit of (18) drawers, coin counters, reports, balancing safe, cash advances, drawer pick-ups and research on computer.
Education and Training
Pima Medical Institute
Medical Assistant – Certificate
Rowland High School
Rowland Heights, CA