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Customer Service Care

Location:
India
Posted:
February 15, 2019

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Resume:

CURRICULUM VITAE

PRATIBHA GUPTA

E-MAIL: ac8hzo@r.postjobfree.com

CONTACT-700-***-****

Career Summary:

To explore my potential and excel in the field by contributing effectively for attaining the organization goal by putting my best effort.

Objective: Seeking a position in corporate sector wherein my skills, optimistic attitude and effective dealing abilities give way for the benefit of the organization on a global level.

Academic qualification:-

Sr. no.

Class

Specialization

Board/ university

Year

01

MBA

HR

SMU

2013

02

Graduation

B.com

IGNOU

2009

03

12th

Commerce

W.B.H.S.C

2006

04

10th

I.G.M.H.S

2004

Professional Experience

Organization: Hiland

Duration: December 2015 till date

Designation: Executive- Sales

Responsibilities:

Handling Reception Area

Take daily calls

Arrange customer care area whenever meeting is required and accordingly channeling the system of assisting the customers to the board room

Helping customer

Give tokens to the customer

Take courier mails and delivering it to the respective person

Informing the respective employee, if any person need to meet them

Attendances (Daily & Monthly)

Updating leave or OD of the respective employee of the sales team

Send attendances every month to HR

Keeping separate attendances for the management trainee.

Send security attendances to the site for the further process of his salary.

Update the details of the demand letters in excel for courier entries as per the details provided by the back office.

Track speed post details

Coordinate with the speed post office manager for speed post details

Speed post bill checking for payments

Maintain excel for tracking footfall

Sending sms for the same at the day end

Admin work (Giving requisition for Sim card, Visiting card, arranging the date for bank account opening & Mediclaim details)

Distribute PF forms time to time as per the instruction from HR.

Maintain the employee details such as their date of joining, qualifications, contact details of their guardian/s.

Event Participation when required.

Managing and maintaining stationary items.

Organization: Whistling woods International

Duration: Apr2014 till Oct’2015

Designation: Receptionist cum telephone Operator

Responsibilities:

Managing the phone calls on PBX

Providing assistance to visitors.

Communicating the messages to respective departments/persons

Maintaining information on inward & outward important documents.

Maintaining the records of stationery

Co-ordinate HR tasks, including scheduling Interviews, Maintain Employee Database, Induction and Employee’s Attendance.

Prepare letters and documents

Computer Knowledge:

Good knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook.

Ability to prepare and present presentations on Microsoft PowerPoint

Capable of browsing the internet through different browsers like, Internet Explorer, Mozilla Firefox and Google Chrome

Areas of Interest:

To work sincerely and perform my best to achieve the set goals of the organization

To utilize my customer service skills in building good relationship with different levels of people

Hobbies:

Traveling, Cooking, surfing and gardening

Personal information

Date of birth : 08.06.1988

Father’s name : Raju Gupta

Marital status : Single

Nationality : Indian

Language known : English, Hindi & Bengali

(Read, Write, Speak)

Strengths

I have strong determination power and I am passionate at my work.

I can utilise my skills best in team work

PermanentAddress

448 Swamiji Sarani

Basak bagan

Kolkata-700048

West bengal

(PRATIBHA GUPTA)



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