Education
Masters of Business Administration in Project Management Jun 2013 - Oct 2014
Keller Graduate School of Management – Fremont, CA
Dean’s List GPA: 3.30
Bachelors of Science in Multimedia Design and Development Jun 2010 – Jun 2013
DeVry University – Fremont, CA
GPA: 3.52
Experience
Technical Support Specialist, Open Edge (Newark, CA) Jul 2015 – Present
- Software installation(POS Integration or Saas), configuration and training on Point of Sale functionality
- Troubleshoot POS, software, payment gateway and various other credit card processing applications
- Troubleshoot payment industry hardware including pin pads, card readers and countertop terminals
- Manage incoming support inquiries via phone, email, and web
- Process all equipment supply orders as requested and insure all orders are deployed accurately and in a timely manner
-Provide remote administrative support which includes but not limited to rolling out Windows updates, provide user permissions, and firewall/antivirus gatekeeping
- Work alongside the sales team to determine the best business decision to resolve any customer support issues
- Create documentation to assist in the training of new colleagues
- Oversee and complete unique & uncommon tasks (Disabling users and location access on closed accounts)
- Strive to promote Open Edge’s products and services while giving unprecedented levels of customer service.
- Rolling out new Hardware for Merchants (Pin pads, Standalone Terminals and Card Readers)
- Document cases in Salesforce & provide description of troubleshooting steps
Data Entry TE Support, Quanta Computers (Fremont, CA) Feb 2015 – Jul 2015
- iMac Computer assembly & repair
- Submit daily FA reports detailing any failure trends or possible test gaps
- Create and walkthrough DVT checklists to ensure product integrity is not compromised
-Test fixture assembly & maintenance which including repairing/replacing any peripherals such as Cat 5/6 cables
-Setting up and resetting servers during IT scheduled updates
Seasonal Design Associate, Minted (San Francisco and Oakland, CA)
Nov 2013 – Dec 2013, Oct 2014 – Jan 2015
- Create cards that provide a solution based on our customers’ needs
- Correct and Edit design orders be final submission
- Creating, developing and redesigning card designs using Photoshop, Illustrator and InDesign software programs
Admissions Front Desk Assistant, DeVry University (Fremont, CA) Aug 2014 – Oct 2014
- Answer/make phone calls to setup up appointments between admissions counselors and student prospects
- Greet and direct guests to the appropriate counselor in person and over the phone
Library Assistant, DeVry University (Fremont, CA) Oct 2011 – Jul 2014
- Overlook tutor-student appointments and resolve/reschedule any possible conflicts
- Manage, track, and provide monthly reports regarding library supplies, checked out media, and patronage
- Create & design flyers as well as other forms of advertisement for any school or club events
- Supervising, managing and training new associates