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Customer Service Assistant

Fremont, California, United States
February 14, 2019

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Masters of Business Administration in Project Management Jun 2013 - Oct 2014

Keller Graduate School of Management – Fremont, CA

Dean’s List GPA: 3.30

Bachelors of Science in Multimedia Design and Development Jun 2010 – Jun 2013

DeVry University – Fremont, CA

GPA: 3.52


Technical Support Specialist, Open Edge (Newark, CA) Jul 2015 – Present

- Software installation(POS Integration or Saas), configuration and training on Point of Sale functionality

- Troubleshoot POS, software, payment gateway and various other credit card processing applications

- Troubleshoot payment industry hardware including pin pads, card readers and countertop terminals

- Manage incoming support inquiries via phone, email, and web

- Process all equipment supply orders as requested and insure all orders are deployed accurately and in a timely manner

-Provide remote administrative support which includes but not limited to rolling out Windows updates, provide user permissions, and firewall/antivirus gatekeeping

- Work alongside the sales team to determine the best business decision to resolve any customer support issues

- Create documentation to assist in the training of new colleagues

- Oversee and complete unique & uncommon tasks (Disabling users and location access on closed accounts)

- Strive to promote Open Edge’s products and services while giving unprecedented levels of customer service.

- Rolling out new Hardware for Merchants (Pin pads, Standalone Terminals and Card Readers)

- Document cases in Salesforce & provide description of troubleshooting steps

Data Entry TE Support, Quanta Computers (Fremont, CA) Feb 2015 – Jul 2015

- iMac Computer assembly & repair

- Submit daily FA reports detailing any failure trends or possible test gaps

- Create and walkthrough DVT checklists to ensure product integrity is not compromised

-Test fixture assembly & maintenance which including repairing/replacing any peripherals such as Cat 5/6 cables

-Setting up and resetting servers during IT scheduled updates

Seasonal Design Associate, Minted (San Francisco and Oakland, CA)

Nov 2013 – Dec 2013, Oct 2014 – Jan 2015

- Create cards that provide a solution based on our customers’ needs

- Correct and Edit design orders be final submission

- Creating, developing and redesigning card designs using Photoshop, Illustrator and InDesign software programs

Admissions Front Desk Assistant, DeVry University (Fremont, CA) Aug 2014 – Oct 2014

- Answer/make phone calls to setup up appointments between admissions counselors and student prospects

- Greet and direct guests to the appropriate counselor in person and over the phone

Library Assistant, DeVry University (Fremont, CA) Oct 2011 – Jul 2014

- Overlook tutor-student appointments and resolve/reschedule any possible conflicts

- Manage, track, and provide monthly reports regarding library supplies, checked out media, and patronage

- Create & design flyers as well as other forms of advertisement for any school or club events

- Supervising, managing and training new associates

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