CHANTAL K. CROSS

**** ****** **** **************, ** 21104 • 410-***-****(C) • ac8hye@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 20 years of successful experience in customer service, training, recruitment, scheduling, and sales in both retail and educational environments. •Motivated, personable and competitively equipped to excel in a fast-paced and challenging environment.

Objective: A position in the Human Resources or where I can utilize proven leadership and people-oriented skills to develop and promote a positive work environment within the guidelines of the corporation. EXPERIENCE

Director of Auxiliary Services and Co-Curricular Activities Executive Assistant to the President

2014-Present

Loyola Blakefield Towson, MD

• Oversee facilities usage and event rentals; including event coordination, execution and security.

• Manage over 50 Club moderators and activities programs.

• Coordinate Summer Camp program including planning, scheduling, staffing, employee relations issues.

• Manage After School Care Program including staffing, scheduling, and billing.

• Coordinator for Strategic Plan project. Responsibilities include working with Leadership Team to ensure timelines are met and initiatives are implemented.

• Maintain school wide facilities calendar; processing reservations, special requests and coordinate facilities usage with both internal and external individuals.

• Serve as Corporate Secretary for the Board of Trustees. Responsibilities include scheduling meetings, preparing correspondence, updating the website including the Board Manual and information for the trustees. Working with committee heads to coordinate meetings.

• Manage President’s calendar including scheduling appointments, meetings, reservations and travel arrangements. Monitor day to day operations of the school in the absence of the President. Administrative Assistant 2007-2014

Loyola Blakefield Towson, MD

• Assist Principal of Middle School with daily operations including scheduling, student/parent communications, and maintaining APs schedule.

• Monitor student progress and schedule guidance appointments for all freshman and sophomore students. Maintain records, track progress, coordinate placements, and special events.

• Administer standardized testing for the Middle School including supplies, scheduling, test administration and submission.

Substitute Teacher 2005-2007

Oklahoma Road Middle School Sykesville, MD

• Apply excellent teaching skills to the implementation of curriculum and managing classroom activities in the absence of regular teachers.

• Successfully teach middle school courses in a variety of subjects using prepared lesson plans. Human Resources Director 1998-2004

Hecht’s Columbia, MD

Progressed through several increasingly responsible management assignments for this large national retail department store chain with over $75 million in annual profits. Coordinated staffing and recruitment activities and managed human resources functions for over 600 employees. Directly responsible for a staff of 6 human resources professionals including overseeing the effective processing of benefits, payroll, worker’s compensation, scheduling, performance appraisals, employee relations matters and attendance records. Collaborated with corporate executive team to determine areas in need of improvement or expansion. Supervised the orientation and training of newly hired employees.

CHANTAL K. CROSS Cell: 410-***-****

• Managed all HR and Sales management functions at three May Company Department Stores with responsibility for managing programs at the store and corporate level.

• Cultivated professional yet personal relationships with each staff member in order to serve as an effective advocate for employee concerns to management, which resulted in low turnover.

• Applied expertise toward performing all recruitment, hiring, terminations, marketing, and fiscal planning and controls to maintain staffing levels for all positions with dynamic business needs meeting daily and seasonal needs.

• Utilized exceptional organizational skills to facilitate specialized training seminars including a two-year program entitled “Respect in the Workplace” that focused on executive staff members throughout the corporation.

• Developed dynamic relationships with sales team, sales managers, internal departments and corporate management to ensure the highest levels of communication, interoperability and professional support. Key Accomplishment:

• Achieved recognition from corporate superiors by being awarded “Outstanding Human Resources Manager of the Year” consecutively in 1999 and 2000.

Human Resources Manager 1997-1998

Hecht’s Baltimore, MD

Promoted to this $26 million location to manage human resource activities for over 150 staff members including performing interviews, hiring, training, and reducing turnover. Administered employee benefit programs, managed expenses and conducted performance evaluations.

• Achieved a significant decrease in employee turnover as well as an increase in customer satisfaction through utilizing motivational activities to improve staff morale. Area Sales Manager-Cosmetics Department 1987-1994

Hecht’s Annapolis, MD

Selected to join a top-grossing department to lead a team of 31 Sales Professionals to achieve success through employing effective training and development programs. Responsible for conducting all recruiting, hiring and training of new staff members, as well as for administering performance reviews and evaluations on a regular basis. Managed day-to-day operations including monitoring inventory, sales revenue and expenses and assisted customers with questions and problem resolution.

• Developed and managed an effective sales team that contributed to the achievement of $4 million in annual revenue for the department.

• Monitored daily sales for vendor lines; reviewed targeted sales; amended sales, efforts and/or merchandising as needed.

• Communicated with vendors on a daily basis; handled 30 product lines on an ongoing basis. Ensure satisfaction with merchandising and sales of products. EDUCATION

B.S., Retail Management/Fashion Merchandising, James Madison University, Harrisonburg, VA, 1987 COMPUTER PROFICIENCIES

MS Office: PowerPoint, Excel, Word, Outlook

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