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Customer Service Manager

Antioch, Tennessee, United States
February 14, 2019

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Alban J Evans

**** **** ** *** ****

Hermitage, TN 37076



Obtain a supervisor position, where I can apply my problem solving, and management skills, with a growing company to achieve optimum utilization of its resources and maximum profits.


• Inventory Control • CPR Certified

• Forklift Certified • Time Management & Organization

• Kaban Proficient (Ordering System) • RF & AS 400 Scanner Operations

• Shipping and Receiving Proficient • LTL Shipments

• Microsoft Office Proficient (Excel, Word) • Wave Cleanup and Planning

• SOP Proficient • Team Building Skills

• Order Waving • Lean & 5S

• Customer Service • Quality Assurance

• Vendor Management • KPI Development

• 3PL Shipments • Hazmat Certified


05/2013-2014- Kaplan University /Bright-wood College (Medical Assisting Diploma)

05/2000-2004- Columbia High School (HS Diploma)

Hot Topics• December 2017 – Present

Smyrna, TN

Job Title- Operations Supervisor

Managed a team of 35-51 people

Trained and developed the performance of each associate

Help coordinate daily planning and operational procedures

Help coordinate daily operational workflow to achieve maximum productivity

Coached associates for improvement

Managed safety procedures and ensured safe work practices are being followed

Haemonetics • April 2014 –December 2017

Mt.Juliet, TN

Job Title- Shipping Supervisor

Managed a team of 12-20 people

Waved orders for domestic and international shipments

Arranged daily pickups for carriers, domestic and international shipments

Shipped confirmed orders to make sure all orders shipped

Trained and developed new associates on forklift safety and operations

Coordinated the unloading and put away process of trucks received

Genco Inc •January 2011-April 2014

Lebanon, TN

Job Title-Quality Inspector

Reviewing and development of SOP’s

Developed shipping metric for customer expectations

Audited each area to make sure everyone was in compliance with SOP’s

Reported incoming and in-house damaging of products

Also help coordinate the projected income of the business

Coordinated the processing of high dollar amount products

Walmart Inc. •April 2005- March 2011

Columbia, SC

Job Title-Support Manager

Coordinated daily operations of night shift associates

Help plan and assisted with special projects of the store

Inventory control

Coordinated the unloading of trucks and signing out vendors

Customer complaints and assistance

Received Associate of the month award for attendance and for excellent customer service skills

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