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Customer Service Executive Assistant

Location:
Morton, Pennsylvania, United States
Salary:
39,000
Posted:
February 14, 2019

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Resume:

Myrtle A. Thorn

*** *. ****** ***., *** C-**

Morton, PA 19070

610-***-****

ac8htu@r.postjobfree.com

PROFESSIONAL PROFILE:

Administrative support professional with demonstrated success working in fast-paced environments commanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to positive client relations. Detail-oriented and resourceful in completing projects; able to multi-task. Capabilities include but are not limited to:

-Customer Service & Relations - Contract Negotiation/bids

-Filing and Data Archiving - Calendar management

-Microsoft Office - Problem Solving

-Inventor

PROFESSIONAL EXPERIENCE:

Decision One

Work Flow Coordinator, 07/16 to present

Interface daily with duPont end users and PC Techs to ensure help desk tickets are assigned, updated and closed using Remedy and SOM Help Desk Software

Ensure the contract service level agreement measurements are being met

Oversee scheduled computer installs. Customer service to end users

Create daily reports.

Insource Inc.

Work Flow Coordinator, 4/16 to 7/16

Interface daily with duPont end users and PC Techs to ensure help desk tickets are assigned, updated and closed using Remedy and DDSOM Help Desk Software

Ensure the contract service level agreement measurements are being met

Oversee scheduled desktop installs. Customer service to end users

Create daily reports.

Monarch Staffing - Malvern, Pennsylvania

Attendance Secretary - Rainbow Elementary School, 09/15 to 10/15

Processed attendance, late notices, early dismissals, and daily

pick up requests for the student body

Generated student disciplinary letters to parents and legal guardians

Maintained filing of absences, early/late dismissals, and daily pick up requests

Executive Health Resources - Newtown Square, Pennsylvania

Medicare Appeals Coordinator, 04/12 to 04/15

Processed Medicare appeal letters on the Redetermination, Reconsideration and Administrative Law Judge levels

Conducted payer contact calls and follow up

Verified patient information

Adhered to all appeal deadlines

ACI Technologies/ George B. Heidmann, Jr. Trust - Philadelphia, Pennsylvania Executive Assistant to the President/CEO, 06/04 to 04/12

Provided administrative and business support services to the President/CEO

Maintained strict confidentiality of all information in accordance with company policies and procedures

Secured corporate signature files

Managed all client-facing aspects related to the President/CEO’s office

Maintained President/CEO’s calendar -- planned and scheduled meetings, teleconferences and travel

Improved office efficiency by introducing time-saving measures

Monitored and tracked monthly inventories for Trust ventures

Maintained daily rosters

Processed George B. Heidmann, Jr. Trust invoices for payment

Point person for the preparation of all bank deposits for George B. Heidmann, Jr. Trust

Prepared payroll for Trust ventures

Generated tuition invoices for all Trust ventures

Supported all on-line registrations for Trust ventures

Processed tenant calls for all George B. Heidmann, Jr. Trust rental properties

Full charge responsibility for the collection and recording of monthly rental payments for all George B. Heidmann, Jr. Trust properties

Negotiated service contracts for the George B. Heidmann, Jr. Trust and related ventures

Other relative experience

EDUCATION:

Associate of Arts Degree - Office Management Technology

Pennsylvania Institute of Technology - Media, Pennsylvania

Associate of Arts Degree - Medical Secretary

Keystone School of Business - Swarthmore, Pennsylvania



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