Jeri L. McCracken
210-***-**** ac8hs7@r.postjobfree.com
***** ***** ***** ****** *** Antonio, TX 78247
PROFESSIONAL RESUME
Expense Control Training / Development Performance Management Business Development
Account / Territory Management Client Relations Sales Cycle Management Negotiations
Market Analysis Presentations Sales Forecasting Customer Service Public Relations
EDUCATION
Master’s in Project Management
Keller Graduate School of Management – Currently Enrolled
Will receive Project Management Certificate 2019
San Antonio, Texas
Bachelor of Arts – Political Science
University of North Dakota – Grand Forks, North Dakota
PROFESSIONAL DEVELOPMENT
Texas Food Safety Certification 2018
PERFORMANCE
CDS, San Antonio, TX 11/1/18 – Current
Senior Shift Supervisor
Handle day-to-day operations, including daily reports and interviewing/training new Product Demonstrators as required. Interact with customers and management in a friendly, enthusiastic and outgoing manner.
Provide excellent customer services, including assessing the needs of the customer to best recommend products. Generate brand awareness and positive product impressions to increase sales. Excellent verbal and non-verbal communication skills in order to effectively communicate with customers individually and in groups.
MK Marketing, San Antonio, TX 3/15/2018 – October 2018
Marketing Event Specialist/Trainer
Responsible for setting up and implementing Qunol products at Costco. Interact directly with customer by providing information on Qunol products: Co-Q10 and Turmeric and its benefits. Distribute samples to current customers and new customers growing the Qunol brand through MK Marketing. Report on daily activity and experiences, number of boxes sold and end of the day report to the regional manager. In addition to working 4 days a week, participated in mandatory conference calls 2 days a week.
I am also a trainer for MK Marketing for the San Antonio area.
Advantage Solutions, San Antonio, TX 12/2017 – March 2018
Marketing Event Specialist at Sam’s Club
Responsible for creating, implementing and optimizing event at Sam’s club. Set up of events, preparation of products. Interact directly with customers by providing information on promoted products/services. Distribute product samples and information to source new sales by generating product awareness. Report on daily activity and experiences (guest interest level, questions asked, numbers of samples/flyers distributed, feedback on areas visited). This position was eliminated when the Sam’s Club that I was working at was closed for business.
Coldwell Banker, D’Ann Harper Realtors®, San Antonio, TX 07/2015 – 1/15/2017
REALTOR
Contracts, MLS, Buyer/Tennant Representation Agreement, Residential Real Estate Listing Agreement Exclusive Right to Sell, Comparative Market Analysis, Handling Objections, Appraisal Process, Information about Brokerage Services, Net Sheets, Zip Forms, Relocation Services, and Property Management/Rental Services, Buyers representative and Sellers representative.
SYSTEMS DESIGN ENGINEERING, INC., Tempe, Arizona February 2013 – May 2014
Administrative Assistant – PART TIME
Worked for a small engineering firm part-time. Duties included answering phones, set up a filing system, invoiced customers, organized the new office, handled faxes, payroll, paid bills, balanced check books, checked invoices for overdue invoices, picked up checks from customers, drafted correspondence. Also, had to teach myself how to navigate through Quick Books. Resigned from this position because I needed to have surgery and would be out for 3 months and I sold my home and moved to Texas.
CHASE BANK, Phoenix, Arizona 02/2007 – 12/2012
Personal Banker II
Identified and secured new clients while servicing existing accounts executing impactful sales strategies. Supplied guidance ensuring members thrived financially, fielded and addressed existing and potential client inquiries, promoted communication in branch ensuring progressive member encounters. Garnered client needs and requirements utilizing comprehensive product and service knowledge guiding clients through optimized options. In addition, was an ATM Teller, Vault Teller with 11 years of cash handling experience.
Achievements:
Ranked in top 25% of all Personal Bankers, nationally.
Delivered consistent top performer status in Consumer Checking Accounts and Credit Card Sales for North Phoenix market.
Assistant Branch Manager (Chase)
Collaborated in creation and maintenance of service atmosphere within branch. Sustained highly driven, well-trained employees delivering first-rate service to members. Drove full compliance for branch with federal laws and regulations, monitored loan amounts and new account openings. Provisioned continual training for branch staff, bolstered seamless operations, and handled rapid resolution for escalated member complaints or concerns.
Achievements:
Developed and implemented strategic sales and marketing plan for tellers as well as trained staff.
Enhanced accuracy and efficiency by monitoring and correcting teller inaccuracies.
Managed the vault, the ATM, shipments of cash in and out of bank.
Managed a staff of two tellers and one Lead Teller and enhanced their accuracy by monitoring and correcting their inaccuracies.