ANNE NICOLE FAIGMANI LLANES

Blk *, Bliss Cmp., Brgy. Mauway Mandaluyong City

Email Address: ac8hhz@r.postjobfree.com

Contact No.: +639*********

EDUCATION

Tertiary Jose Rizal University

201*-****-** Shaw Blvd., Mandaluyong City

Bachelor of Science in Information Technology

Secondary Jose Rizal University

200*-****-** Shaw Blvd., Mandaluyong City

Primary Nueve de Febrero Elementary School

2002-2007 Nueve de Febrero St, Brgy Addition Hills, Mandaluyong City

2001-2002 P.Burgos Elementary School

Sampaloc, Manila, 1008 Metro Manila

JOB EXPIRIENCE

One World Connections Inc.

November, 2015 - March, 2016

Trainee IT Officer

OJT

lProvides assistance to users for computer related problems.

Jose Rizal University

October 05, 2016 - December 07, 2016

Registrar Clerk

lAssist people requesting for Transcript, Certificate, Diploma, and other student records.

lArranging student records.

MIESCOR(Meralco Industrial Engineering Services Corporation) Meralco Ave., Pasig City(Employed by Micro Computer Leader assigned as Service Desk at MIESCOR)

January 15, 2017 – April 27, 2017

IT Servicedesk

lSEM Admin and Request regulator

lProvides first-level problem determination on problems reported by end-user

lAssist end-user in resolving the problem by guiding them through the phone on possible solutions

lLogs, updates, tracks and closes open tickets using Spiceworks Ticketing System

lPrepares daily, weekly and monthly reports on call reported to/resolved by the Help Desk in formats determined by the Helpdesk and IT Engineers.

lTroubleshoot problems and remote project based user

lPrepare Departments other requests from basic to tough.

lProvides support for all hardware/software and IT Related request via telephone, e-mail and walk-ins courteous with professional manner.

SPI CRM Inc., 5 Bulusan, Manila, Metro Manila, Mandaluyong City

November 12, 2017 – April 30, 2018

Customer Support Representative

lHandles customer billing

lFrontline for customer issues

lHandles basic troubleshooting.

lDo upgrades for customers and schedule technician visits.

PERSONAL INFORMATION

Date of Birth : August 17, 1995

Civil Status : Single

Religion : Roman Catholic

Citizenship : Filipino

Father’s Name : Manuel B. Llanes Jr.

Mother’s Name : Annie F. Llanes

ADDITIONAL SKILLS

·Proficiency in Microsoft Office / OpenOffice

·Basic Knowledge in Database (MySQL, SQL)

·Intermediate Knowledge on Software/Hardware

·Intermediate Knowledge in Software/Hardware Troubleshooting

·Basic Knowledge in Network Troubleshooting

·Basic knowledge in using Adobe Photoshop and HTML

·Computer and technical literacy

CHARACTER REFERENCE

Name: Ramon Benito

Position: MIESCOR End-User Services Team Leader

Tel no. 635-5901 loc 1122

Name: Jed Romwill C. Peralta

Company: Micro-D International, Inc.

Position: Helpdesk Associate

Phone No.: +63-917-*******; +63-919-*******

Name: Patricia Angelica De Ramayo

Company: Concentrix

Position: Email Support

Phone No.: +63-905-*******

I certify that the above information are true and correct to the best of my ability.

Anne Nicole F. Llanes

Applicant

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