Resume

Sign in

Customer Service Manager

Location:
Detroit, Michigan, United States
Posted:
February 13, 2019

Contact this candidate

Resume:

Andrea M. Hill

*** ***** **.

Highland Park, Mi *8203

313-***-****

ac8hho@r.postjobfree.com

Objective

Customer Service Expert with extensive background in cash handling, retail management & employee relations pursuing a career with a progressive company. Skilled at building strong team environments, fostering open communications, instrumental in store operations and logistical operations.

Work Experience

Warehouse Coordinator/ Packer

07/21/2017-Present, Syncreon, Redford, MI

Prepare items for shipment. Organize/assemble items for each order and examine product or work to verify conformance to specifications. Verify accuracy of outgoing shipment to different countries, by examining contents and comparing to drawings, prints, and other responsibilities.

Assistant Area Manager

10/10/2016-03/15/2017 Enviro Clean, Troy, MI

Managed a team of 15 custodial workers for the Hamtramck School District. Lead employees and trained new and existing employees. Managed staff at multiple locations. Friendly, organized professional with excellent communication skills and attention to detail.

Produce Grader/Line Administrator

04/2015-02/2016 Sunset Produce, Livonia, MI

Daily operations include grading of produce and assembling the product with the correct packaging to be shipped out to the customers in a timely manner.

Sanitation and Food Runner

11/2013-11/2014 LSG Sky Chefs Detroit, MI

Assembly and Manufacturing plant for Metro Detroit airport flights.

Loading and unloading of equipment in a timely manner, to be cleaned and sanitized for the food department. Also promoted to the supermarket, responsibilities were to make sure that all china was cleaned and supplies ready for the flights were delivered.

Assistant Manager

12/2012 – 6/2013 Big Lots, Taylor, MI

Managed front-end, cash handling, specialty sales, merchandising, human resource, loss prevention, customer service functions, Logistics, general store operations, inventory and store- wide shrink control.

Assistant Manager

12/2003 – 04/2012 Walgreen's, Michigan/Georgia

Responsible for overall daily operations of retail establishment. Managed front end, cash handling, specialty sales, merchandising, human resource, loss prevention and customer service functions.

Sr. Financial Services Representative

4/2003 - 12/2003 Charter One Bank, Canton, MI

Responsible for maintaining day to day operations of branch. Active in sales of Refinance, New Mortgages & Home Equity products. Assists Branch Manager with upholding and enforcing banking policy.

Assistant Branch Manager

3/2001 - 4/2003 TCF Bank, Canton, MI

Responsible for maintaining day to day operations of branch. Assists Branch Manager with upholding and enforcing employee policies. Fosters a retail sales environment by performing and encouraging direct up-selling tactics. Sets team example of great customer service, leadership and managerial skill.

Customer Service Manager

11/1999 - 3/2001 Office Depot, Canton, MI

Managed front end operations including a host of cashiers, and sales floor personnel.

Assistant General Manager of Operations

11/1993 - 9/1999 OfficeMax, Inc, Westland, MI

Responsible for overall daily operations of retail establishment. Managed and implemented front-end, merchandising, human resource, loss prevention, P&L and customer relations procedures. Mastery of Multi-Departmental operations, customer service, records and accounts tracking, direct and suggestive sales techniques, sensitivity training, peer counseling, communications and multiple item product knowledge.

Education

2001 Washtenaw Community College, Ann Arbor, Michigan

Major – Accounting

1989 Wayne County Community College, Detroit, Michigan

Major - Nursing

1987 Detroit Public Schools, Detroit, Michigan



Contact this candidate