Shirley L Hannah

**** ** **, ****** ** *****

518-***-**** ac8hda@r.postjobfree.com

Professional Summary

● Career commitment to processing warranty claims

● Collect payment from manufacturers for services performed

● Managed warranty department

● Distributed work throughout department in order to collect highest level of payments

● Communicated with multiple factory manufacturers Professional Experience – Warranty Administrator

Albany RV Superstores, Latham NY 12+ years

Fuccillo Auto, Amsterdam NY 10 years

● Filed warranty claims with manufactures to receive warranty claim payments

● Communicated with multiple factories and specific sites, by email and phone, to obtain authorizations

● Performed in high paced work environment

● Worked with multiple manufacturer’s individual websites and computer systems

● Experienced with Infinity, Galaxy, Excel and Word

● Created work orders to identify recalls and delivery defects on new units for service department and factories

● Kept inventory of all defective warranty parts

● Prepared UPS tags, packaged and returned required defective parts

● Obtained/downloaded pictures and documents required for claims

● Advised/assisted service department on warranty coverage and requirements

● Posted claim payments and resubmitted payment discrepancies

● Maintained claim schedule to track submissions and payments

● Reconciled monthly claim payments

● Ensured all elements of claim processing was completed within manufactures time limits

● Maintained clean office and parts holding area in warehouse

● Assisted customers with repairs/services on their vehicles as service advisor

● Kept track of technicians flat rate tickets for payroll Education

Niskayuna High School, Niskayuna NY

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