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Manager Customer Service

Location:
Dubai, Dubai, United Arab Emirates
Posted:
February 13, 2019

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Resume:

ANNA FAHME

Whatsapp Mobile +614********

E: ac8hd6@r.postjobfree.com

E: ac8hd6@r.postjobfree.com

Skills

Over 8 years of Swimming training,

Swimming instructor water safety skills

Teaching water safety and independence in the pool, to all four strokes and competitive swimming

Swimming Instructor, coaching to all ages

Swimming instructor water safety skills and CPR.

Dancing skills

Zumba skills

Gymnastics skills

Teaching skills

Childcare skills

Taught English at Private schools for classes of year one and two elementary

Over 11 years job services experience as an employment advisor.

Working knowledge and understanding of Job Services Australia, ESS, EA3000, Resman and CRM

Proficient in all administrative tasks including use and maintenance of office systems, equipment and machinery

Ability to achieve and exceed set KPI’s

Ability to work with clients with diverse multicultural backgrounds

An ability to communicate assertively to negotiate and achieve desired outcomes

Demonstrated customer service, communication and interpersonal skills both written and verbal

Skilled in cash handling, receipting and banking

Able to work as an effective team member

Good planning and organisational skills

Ability to solve problems and make decisions autonomously

Bilingual in English and Arabic

Ability to comprehend, teach and communicate with all ages

Employment

Jan 2015 – Oct 2015 Australian International Sports Services (AISS) Dubai

Swimming Instructor

Educate students in water safety

Supervise swimmers to prevent accidents and make sure they follow safety regulations

Conduct assessment for students

Determine the right stage of swimming level according to performance abilities and capabilities.

Ensure students follow regulations while enjoying their education and applying the right techniques of swimming instruction

Perform administrative duties such as taking call enquiries, replying to emails and registering new students in the swimming program

Provide advice to parents to update them on their children success

Actively engage with students to improve techniques ensure consistent progress

Appropriate drills trained to reach the correct swimming techniques.

Dec 2009 – current Austswim Sydney (Sydney Olympic Aquatic Centre)

Swimming Instructor

Educate the students in water safety

Supervise swimmers to prevent accidents and make sure they follow safety regulations

Rescue swimmers in difficulty and provide CPR if required

Determine the right stage of swimming level according to performance abilities and capabilities.

Ensure students follow regulations while enjoying their education and applying the right techniques of swimming instruction

Perform basic administrative duties such as writing reports

Provide advice to parents to update them on their children success

Actively engage with students to improve techniques ensure consistent progress

Taught all swimming techniques with many drills that strengthens the skill to reach the outcome

June 2006 – Jan 2013 Mission Australia

Employment Advisor

Conduct 1:1 assessments and in collaboration with the job seeker, develop an Employment Pathway Plan (EPP) that involves the job seeker in a variety of work preparation activities to maximise job opportunities

Provide advice to job seekers on all elements of the job search process, including resume and interview preparation and applications

Refer job seekers to suitable vocational and non-vocational programs including training, counselling, government agencies and providers, work experience to address their barriers to employment

Assisting clients with Intensive Support and PPS for full time employment and 13 week and 26 week claims (JRRR)

Assess job seeker needs, address constraints and capture each individuals filed of fascination

Conduct initial assessments incorporating VP’s

Knowledge of the Job Services Australia, Centrelink and DEEWR processes and procedures

Awareness of local demographic and relevant community services

Support job seekers once employed resulting in ongoing employment

Provide encouragement, advice, and motivation to help job seekers maintain employment and help overcome initial issues or concerns

Monitor the activity of job seekers to ensure they meet their obligations

Education

2018 CPR - Clear Practical Relevant and First Aid

2009 till now obtained swimming licence in:

Teacher of Swimming Water Safety Course – Austswim

Infant and Preschool Aquatics

Access and Inclusion (Disability and other issues)

Competitive strokes

2018 Diploma in Children's services

2013 Certificate IV in Training and Assessment (TAA40104)-

Achievements

During my experience as a trainer my records indicate that I have ach7*-ieved successful attendance with my clients overall attendance being at 90%.

My training motivated the clients to achieve sustainable techniques and meet their goals.

My training is tailored to the clients’ needs with a focus on improving clients’ confidence in breaking barriers which has resulted in successful outcome.

References

DinoTopcagic Sue Backhouse Kirk Marks

Employment Assessor Aquatics Supervisor AISS Manager UAE

Mission Australia Aquatic Centre Australian International

Ph: (02) 87002900 Sydney Olympic Park Sports venues Sports Services

Mob: 046*-***-*** P: (02) 9752 3607 F: (02) 9752 3697 Mob: +971-**-***-****

E: ac8hd6@r.postjobfree.com E: ac8hd6@r.postjobfree.com



Contact this candidate