ANGIE WALIA

**** ******** ******, ********, ** L*H 0P2

Tel: 647-***-**** / 905-***-**** Email: ac8hcu@r.postjobfree.com

SENIOR DELIVERY MANAGER / PROGRAM MANAGER

Dynamic, results-oriented leader with a strong track record of performance of working with customers in North America, Europe, Middle East and Asia. Utilize keen analysis and insights and team approach to drive end to end implementation and support projects of different SAP and IBM products.

Experience and handled implementation, support and integration projects of Cloud and On-Premise solutions like SuccessFactors, Ariba and S4Hana

Drives large and small engagements effectively in different industry segments in different Cloud and On-Premise products like Utilities, Retail, Telecom, Insurance, Banking, Consulting, Chemicals, Steels, Financial, Manufacturing etc

Partner with Internal and External Account Managers and accountable for all aspects of delivery teams for onshore and offshore

Experience in working in setup with strong vendor management/procurement group presence

Proactively work on pre-sales activities in suggesting technologies, tools and approaches to clients including estimations, architecture reviews, and documentation

Responsible for project governance, Kick off meetings, handling delivery end-to-end, communication with the customer for the project progress and delivery

Responsible for setting up the project from the ground up, as well as advocating for the best engineering practices and tools for effective use

Responsible for resourcing for successful project delivery, proactively supervising functional and technical delivery teams both onshore and offshore

Interact with business process stakeholders across multiple levels of the organization to capture concise business requirements

Governing the delivery across stakeholders, handling complicated engineering issues and designing workshops for clients

Participated in walkthroughs of design, code, test scripts and overall solution of top-notch quality for the overall customer experience in terms of delivery

Responsible for developing and executing the succession plan of the projects

Taking proactive role in contributing to the best delivery management practices and processes within the company

Experience with outcome-based setups, delivering on hard commitments and fixed timelines

Managed teams to conduct performing testing, including system testing, regression testing, and stress/load testing.

Tracks and communicates task progress, status and key performance metrics. Report on metrics that are out of defined boundaries diligently, promptly, and accurately, using standard defect tracking tools.

Communicate with development, project management, and customer stakeholders for enhancements and break fix deliverables.

Monitors and tracks the transition budget for each project and provides reports to executive management.

Maintain and monitor progress for service transition changes, issues, risks and deviations; including tracking progress on actions and mitigation of risks.

Excellent Communication skills to work with confidence to internal teams and external customers.

Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals

Understanding of software skills such as business analysis, development, maintenance and software improvement

Managing different Project which includes tracking, uploading, approvals, testing, code reviews, deployments, conflict management on dual landscape, release management using Solution Manager, Final Sign-off and Documentation.

Ensuing Best Practices, Risk & Issue management

Planning & Managing on-site/off-shore Project model, AMS Shared Model, Forecasting, Scoping, Capacity planning, Resource Planning, Change Management and Release Management.

Active participation in activities likes Global Roll-Out Template, change requirements, approval process, tracking, Go/No-Go Decision, Cut-over activities etc.

Rich experience on various interfaces and Integration

Handling various Projects using ASAP & ACTIVATE Methodology, AGILE, SCRUM etc.

Delivery Project Manager 2006 – Till Date

ZenFocus Inc. www.zenfocus.com

ZenFocus – an System Integration company that with offices in Toronto, Gurgaon/New Delhi and Lake Tahoe. ZenFocus helps customers to optimize its investment on SAP/IBM. The portfolio spans solutions for SuccessFactors, Ariba and S4HANA Enterprise Management applications. More than 50 North American organizations use ZenFocus solutions to improve their performance, profitability and drive growth, unlocking their potential through digital transformation.

Key Engagements:

S4HANA in a large Automotive Company with Nine plants expanding to fifteen plants globally. Client is large supplier to Honda and Harley Davidson and wanted to completely transform the Enterprise using S4HANA. All modules implemented in two plants in 9 months.

Large Financial Services Company based in UK with Global operations - ARIBA Sourcing, Contract Management and SIPM

SuccessFactors Performance & Goals, Employee Central and Recruiting in a large Financial Services Company with 4000 employees.

S4HANA with EDI Integration in Large Automotive Aftermarket Supplier with three plants. Customer is leading supplier of Brake Pads & Brake Most of the orders are booked via EDI and this needed a complete re-implementation of ERP using S4HANA.

Large Chemicals company decided to be implemented SuccessFactors. I was part of the HR Transformation Roadmap and led the implementation of Employee Central and Performance & Goal Management. Employee Central was integrated with SAP ECC.

Beverage Company, ARIBA P2P implemented to Receive for their procurement processes

Engineering and Construction company engaged us to replace the Navision ERP to S4HANA. Engaged with the Senior Management team to build the project plan for PS, FI, CO, SD and MM.

Complete HR Transformation in a French Automotive Powertrain company. 2500 Employees with EC, PMGM, Recruiting and LMS.

Sourcing and Contracting implementation of ARIBA at Chemical industry

Recruitment and Onboarding in Consumer Goods company. This was expanded to EC, PMGM and Succession in second year.

PMGM and EC in a Startup with only 250 employees but with complex performance management system.

PMGM in a Group Head office of the large Conglomerate with more than 12 group companies.

HR Automation project with global leader in consumables for the mineral beneficiation, mining & bulk solids handling industry. Implemented EC, PMGM, RM, SUC, ONB.

Senior Project Analyst, Royal Bank Global, 2004 – Dec 2005

Toronto

Royal Bank Global Markets is a business unit within RBC to settle the global transactions and manage the portfolio of investments. I was hired by RBC to engage in design and configuration of the IT Systems.

Key accomplishments

Developed the Project Plan for Applications and implemented change management plan

Established partnership with key vendors like IBM to replace old legacy applications

Developed 5-year budget plan for the portfolio of applications needed to improve productivity

Managed the Knowledge Transfer to develop a team of more than 350 AM support staff in Bangalore with a outsourcing partner

Recruited and reduced the staff at the Front Office based on new Shared Services Approach

Implemented Project Management Office with Enterprise Project Management System

Senior Business Manager, Asset Management Services, First Canadian Title Insurance. Oct 2002 – Mar 2004

Oakville, Ontario

As part of the Business Blueprint team, I designed the complete end to end Title Insurance management system.

Key Responsibilities

Create opportunities for project team members to grow with project/engagement, specifically with a focus to build sales capability and expand account penetration

Act as a business and industry advisor to client and shares/transfers knowledge

Establish relationships with key clients and serve as a key client contact during pursuit process

Lead account strategy and planning activities to explore and exploit sales opportunities

Facilitate/Manage client expectations regarding ultimate service delivery

Business Analyst, Symcor, Mississauga, ON Aug 2000 – Feb 2002

Developed Project Management Office to manage multiple teams and projects. Monitored and coordinated project schedules to allow for and ensure developmental and personal expectations can be met throughout the project assignment.

Education:

Ecommerce Diploma, ITI, Mississauga 2000

Bachelor of Commerce, Delhi University 1990

Chartered Accountant – Intermediate 1992

Citizenship:

Canadian Citizen

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