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Social Media Customer Service

Location:
Matthews, NC
Posted:
February 15, 2019

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Resume:

Lindsey Wainscott

704-***-**** ac8h9j@r.postjobfree.com

Education

B.S.B.A. GENERAL MARKETING MAY 2016 UNC CHARLOTTE

·Major: General Marketing

·Related coursework: Marketing Concepts, Entrepreneurship, Consumer Behavior and Strategy, Marketing Analysis and Decision Making, Creativity and Innovation

Programs and Softwares

·Microsoft Office (Excel, Word, Outlook), Shopify, Aptaris, Microstrategy, candidate management systems, Planoly, Hootesuite, WordPress.

Experience and Involvement

MERCHANDISING ASSISTANT FAMILY DOLLAR APRIL 2018- PRESENT

·Worked closely with the Category Merchant to ensure metric goals are being met

·Effectively communicated with all internal departments on multiple levels

·Create and track SKUs and write purchase orders

·Perform ad-hoc reporting through Microstrategy and Excel

·Carried out miscellaneous administrative tasks

·Executed marketing and promotional events for the category with Pro3/ Aptaris

· Communicated with external suppliers and vendors on a daily basis

·Interacted with multiple levels of executives through email, phone, and in-person meetings

ALTAR’D STATE AUGUST 2017- MARCH 2018

Guest Lead (November 2017-March 2018)

·Executed opening and closing procedures for store front

·Successfully managed a team of 15

·Coordinated the tasks of brand representatives for the duration of their shifts

·Possessed key to store front

·Fulfilled management team duties (ie bank deposits)

·Directly communicated with district and regional managers

Brand Representative (August 2017- November 2017)

·Provided exceptional customer service to guests by engaging with and inspiring her

·Assisted with creative merchandising and product placement

·Executed brand representative level opening and closing tasks

·Fulfilled jewelry captain and fitting room captain roles

·Met and exceeded personal sales goals consistently

SOCIAL MEDIA MANAGER LUXE ANGEL BOUTIQUE MAY 2017- JULY 2017 [CONTRACT]

·Created and curated all media content

·Managed all social media platforms and scheduling

·Performed research on industry trends as well as boutique audiences

·Key holder to the storefront and completed all opening and closing procedures independently

·Designed and implemented creative media strategy to attract the target audience

SALES MANAGER FIRST DRY CLEAN FEBRUARY 2017- MAY 2017 [CONTRACT]

·Designed client contact system to track interaction

·Created and implemented a social media strategy and plan for multiple social media outlets

· Assisted in the expansion and growth of business by attending customer meetings and coordinating orders

·Tracked sales and created sales goals and projections

STYLIST FRANCESCA’S COLLECTIONS DECEMBER 2016- APRIL 2017 [SEASONAL]

·Provided superior customer service to guests

·Created relationships with customers to engage them and increase purchases

·Maintained boutique appearance which involved stocking merchandise appropriately

·Tracked emerging fashion trends to maintain brand image

TECHNICAL RECRUITER APEX SYSTEMS MAY 2016- DECEMBER 2016

·Sourced resumes to recruit qualified candidates for available requisitions

· Maintained consistent communication with candidates

·Supported account managers and their respective line of business

·Provided candidates for open requisitions and delivered them from recruitment to placement

SERVER MANAGER GRECO FRESH GRILLE MAY 2014- MAY 2016

·Managed a server team of 8

·Created and organized team restaurant schedule

·Resolved customer issues and other restaurant personnel



Contact this candidate