Tenika Brumley

**** ******** **** ***

Suite #***8

Toronto, Ontario

M1T1A7

437-***-****

ac8h76@r.postjobfree.com

Qualifications

4+ years in management experience in Customer Relations

7+ years in customer sales and service

Strong interpersonal, analytical, and problem solving skills

Strong ability to work well under pressure

Experience

ROGERS

Escalations Manager -2013- 2018

-Ensure customers are heard through escalation process

-Establish correct expectations, enforcing relief through effective communication

-Review and identify root cause for all escalated service request and use feedback to improve customer service

ROGERS

Customer Relation - 2011-2013

- Manage a large amount of incoming calls

- Identifying and assessing customer’s needs to ensure satisfaction

- Built relationships and trust with customer account through open and interactive communication

IKEA

Customer Service 2005-2011

- Execute and preform activates of a sales return clerk

- Ensure customer satisfaction through handling of returns and exchanges

- Inspect and reconcile quantities returned

Education

Seneca College

Art Fundamentals - Certificate 2013- 2014

L’Amoureux C.I.

2501 Bridletown – Ontario Secondary School diploma - 2007

ADDITIONAL SKILLS

First Aid and CPR certification