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Customer Service Sales Representative

Deerfield Beach, Florida, United States
February 15, 2019

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Luis Leon

Sales Representative

Phone: 561-***-**** Email: Address: 35 NW 45th Ave. #4-208 Deerfield Beach, FL 33442 PROFESSIONAL SUMMARY

Bilingual Sales Representative skilled in exceeding sales goals and company expectations by expanding the client base and maintaining high standards of customer service. Effectively multi-tasks and balances customer needs with company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Solid team player who offers a positive and cooperative attitude. SKILL HIGHLIGHTS

Able to build solid relationships with clients

Fluent in Spanish & English

Knowledgeable in new customer acquisitions

Proficient in Microsoft Word,

Powerpoint & Excel

Experience in customer service

Cheerful and energetic

Analytical problem solver

Compelling leadership skills


Top Seller Award Winner in June, July and August 2018

Met Monthly sales goals for 9 months straight in 2018 PROFESSIONAL EXPERIENCE

Retail Consultant

Sprint 2017-Present

Sell company products and services to walk-in customers in retail outlets

Provide high level of customer service with product experience and advanced selling skills

Guide customers through the purchasing decision and activations process

Educate customers on the details of their new purchase and plans

Achieve sales goal and service performance requirements through new customer sales

Maintain knowledge of competitive offers

Handle service inquiries from customers

Ensure an extraordinary customer experience

Customer Services Manager

Transport and Services AMADU, C.A. (Venezuela) 2011-2016

Communicated with customer to receive orders and enhance customer satisfaction

Periodically visited the highest value clients to optimize the company services and maintain strong relationships

Tracked, analyzed, reported on, and optimized customer service metrics

Lead, organized, and drove execution within the customer service team and logistics

Looked for cross-selling and up-selling opportunities in existing clients

Handled all customer issues by working toward a win-win solution for both the company and the customer EDUCATION AND TRAINING

2018 Leadership Academy 2 Sprint – Coral Springs, FL 2018 Leadership Academy 1 Sprint – Coral Springs, FL 2016 Studied law with plans to continue Universidad Nororiental Gran Mariscal de Ayacucho - Venezuela

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