Reinna Garcia
**** ******* ** **** **** *** Orlando Florida 32807 P. 407-***-**** ac8h6i@r.postjobfree.com
summary
Over 5 years in customer service environment including sales, strong analytical and critical thinking, great communication skills, team player and very detailed oriented including Team Leadership and time management.
Education
All Saints Cathedral School, High School Diploma, Saint Thomas, US Virgin Islands 2012
Skills: Microsoft Office Programs - Word, Excel, PowerPoint, Outlook, Customized database systems.
Professional Experience
AT&T, Ocoee FL
Sales and Service Representative 10-2017 – Present
Offer new services and products to new and existing customers in a high pace sales environment.
Team oriented to achieve success.
Handle billing complaints.
Provide feedback to customers on new products and services and identify the opportunity to offer new features to strengthen the customers relationship with the company.
AutoZone, Orlando FL
Customer Service and Part Sales Manager 03-2014 – 10-2017
Assume responsibility for store operation and effective leading during assigned schedule while fostering and maintaining a positive environment by engaging the team.
Work closely with the commercial department to ensure that the Commercial Account Holders requests, such as sales and deliveries, were handled promptly.
Record customers feedback and referring to upper management when needed
Lime Fresh Mexican Grill, Miami FL
Hostess and Server 3-2014 –11-2014
Assign patrons to tables suitable to their needs and requests
Respond to complaints and accept feedback from patrons to ensure that their service and food was as expected
Inspect the dining area to ensure that cleanliness and setup was in place
Maintain contact with all levels of the staff to ensure that all customers needs were met on a timely and courteous manner.