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Customer Service Manager

Location:
Tbilisi, Tbilisi, Georgia
Salary:
As per companies noms
Posted:
February 15, 2019

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Resume:

B.Solomon Sharon

Mailing Address:

No * Machabeli Street,

Liberty Square, Rustaveli

Tblisi-1077

Contact Information:

Mobile:+995*********

ac8h67@r.postjobfree.com

WORK&EXPERIENCE

Worked as a CSR (executive) in Groupon (E-Commerce) from November 2014 to April 2016

ROLES AND RESPONSIBILITIES:

Deal with customer’s issues and giving assistance to resolve them.

One of the major scenarios on regular basics is analysing fraud customers and debugging them to avoid fraud bookings.

Taking ownership of the issues in some exceptional cases and escalate to the associated.

Providing Navigational Assistance to the customers on the Groupon website.

Analysing the account and decision making on the case of refund or any exceptional situation.

Providing the status of the goods and product specifications.

Maintaining the daily productivity, quality and have achieved performance awards.

Maersk Global services

Worked as a Documentation specialist From July 2016- February 2017

ROLES AND RESPONSIBILITIES

Documenting and preparing the customs document.

Alignment of containers by portal.

Maintaining the Workflow in case management.

Connect with clients( U.S GOV) to manage the workflows .

Working as a Manager in VIP VEKO TRAVEL tourist company From September 2017- Till date

VIP TOURIST VEKO TRAVEL( GEORGIA EUROPE)

Director: Veriko Gergedava

Contact:+995*********

Whatsapp:+995*********

ROLES AND RESPONSIBILITIES

Maintains staff by recruiting, selecting, orienting,

and training employees; maintaining a safe,

secure, and legal work environment; developing

personal growth opportunities.

Accomplishes staff results by communicating job

expectations; planning, monitoring, and appraising

job results; coaching, counseling, and disciplining

Employees developing, coordinating, and

enforcing systems, policies, procedures, and

productivity standards.

Maintains quality service by enforcing quality and

customer service standards; analyzing and

resolving quality and customer service problems;

identifying trends;

Ensure company policies and legal guidelines are

communicated all the way from the top down in

the company and that they are followed at all

times

Communicate and maintain trust relationships with

shareholders, business partners and authorities

Delegate responsibilities and supervise the work of

executives providing guidance and motivation to

drive maximum performance

Read all submitted reports by lower rank managers

to reward performance, prevent issues and resolve

problems

ACADEMICS & ACQUAINTANCES

1) COLLEGIATE EDUCATION:

Institution : A.M.Jain College, Madras University

Course of study : B.C.A [2009– 2012]

Marks Secured

(Aggregate) : 59% [SEM I, II, III, IV, V, VI]

2) HIGHER SECONDARY EDUCATION:

Institution : St.Paul’s Matriculation School,

Marks Secured : 59%

STRENGTHS

I am a self-esteemed smart thinking and a daring person. If given opportunity I can learn quickly and can prove with my performance eventually.

HOBBIES

Playing Guitar and Drums

Singing

Driving

PERSONAL INFORMATION

Age & Date of Birth : 27 yrs, 21\6\ 1991

Sex & Marital Status : Male, Single

Father’s Name : Mr Babu Christopher.

Citizenship : Indian

Language Fluency : English, Tamil, Georgian, Hindi (R\W)

Leisure pursuit : Listening Music, Playing games.

DECLARATION

I hereby pledge solemnly that all the information furnished above is absolutely true to the best of my knowledge and test of my understanding.

B.Solomon Sharon



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