DEJONEA MILLS

PROFESSIONAL WORK EXPERIENCE

Sterling Town Equities, Brooklyn, NY

Assistant Property Manager 2017 – August 2018

Ensure resident retention through exceptional customer service and attention to detail.

Follow up with residents after work orders and complaints have been completed or resolved.

Responsible for marketing empty apartments on social media and outside vendors.

Perform through and timely property inspections.

Price invoices and total all receipts for payments.

Responsible for all administration related activities.

Order appliances and arrange delivery and installation scheduling with residents.

Oversee lease signing with residents and ensure smooth transition.

Prepare and distribute memos, notices and other correspondence to residents.

Coordinate access with tenants as necessary for ongoing repairs and projects.

Advise Personnel Inc, New York, Ny 2017 – December 2018

(Philips International/supported Sheila Chess)

(Goulston&Storrs law firm)

(67/63 Wall Street & Acropolis Gardens)

QuickBooks and Excel

Provide administrative support and manage multiple projects and business details

Maintain and organize office and scheduling

Coordinating Meetings

Answering multiple phone lines, directing calls, transferring and connecting multiple conference calls, taking messages, roll calls

Processing mail and checks

Calendar Management/emails - Outlook

Preparing agendas, meeting materials and distributing prior to meetings

Manage and screen emails

RFR Building Engines software – Adding people in system to give access to building/visiting

Constant communication between personal driver and staff at home for errands and appointments

Co-op and Luxury buildings

Effectively used Yardi software and ClickPay software

FDC Management, Inc., Redlands, CA

Assistant to Regional Property Manager / Community Manager 2014 – December 2016

Performed administrative and reception responsibilities.

Instrumental in assisting the Regional Property Manager with CapEx projects.

Contacted and worked with vendors to repair and prepare vacated units.

Responsible to keeping receipts of spent cash and ensured available funds did not fall below 50%.

Ensured adherence to established property financial budgets.

Monitored all debt accrued by residents and resolved outstanding balances in a timely fashion.

Performed annual property/unit inspections and compiled reports for management.

Organized and conducted monthly events for residents.

Performed general ledger coding for all billing and invoices.

Handled accounts payable and ensured timely vendor payments. Processed purchase orders.

Responsible for scheduling employees and accurate processing of timesheets for payroll.

Administered SODA and closed out final account statements for departing residents.

Effectively utilized SiteLink software and assisted team members with any questions.

ConAm Management Corp., Moreno Valley, CA

Assistant to Property Manager 2011 – 2013

Performed marketing and kept track of marketing surveys.

Prepared lease renewals and all lease related paperwork.

Processed service requests and ensured work orders from residents were addressed in a timely fashion.

Organized and administered events to improve tenant retention.

Collected, deposited, and posted all rental payments.

Monitored utility program (ISTA) and prepared billing to tenants.

Three day notices – Prepared legal paperwork/notices for residents with past due accounts.

Prepared paperwork for evictions and liaised with legal/attorneys. Effectively utilized MRI and Lead2Lease software.

Coastline Realty, Inc., San Bernardino, CA

Community Manager– Assistant Manager 2008 – 2011

Effectively marketed and increased occupancy from 75% to 98% within 60 days. Exceeded budgeted occupancy goals.

Consistently met NOl – Meeting 45% of calculation used to analyze real estate investment income.

Worked with federal government programs for low-income housing voucher system (Sec 8 and HUD).

Ensured compliance with Fair Housing Act regulations.

Effectively utilized OneSite Real Page and OPS Technology software.

HootWinc, Ontario, CA

Customer Service Representative 2004 – 2009

Performed customer service duties with exactness, neatness, and conformance to regulations and procedures.

EDUCATION

San Bernardino Valley College Degree Earned 2004

Associates of Art

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