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Customer Service Desktop Support

Location:
Detroit, MI
Salary:
$70,000
Posted:
February 15, 2019

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Resume:

PROFESSIONAL SUMMARY

Used Selenium WebDriver, Java and Cucumber to design Automation test scenarios.

Solid working knowledge of Java OOP, Data Structures and Exception handling concepts.

* ***** of Experience in Software Quality Assurance using manual and automation Testing of Web-based and Client/Server applications.

Good knowledge in the design/execution of test plans, test cases, test deliverables with a thorough understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC).

Proficient in designing, reviewing, and execution of Test Scenarios, Test Cases - Functional and Integration test cases according to the Business Requirements and User Stories.

Created data driven tests using apache poi libraries. Used test parameterization methods including Cucumber Scenario Outline and external data sources such as Excel and XML Familiar with Agile Scrum and Waterfall methodologies.

Created Cucumber BDD testing framework from scratch using Selenium WebDriver, Junit, Maven using the Page Object Mode.

Automated the sprint stories based on the acceptance criteria.

Implemented Selenium WebDriver-Java automation for building the smoke and regression test suites

Performed remote execution of daily smoke tests on AWS cloud server with Jenkins and sent email reports.

Created HTML report with detailed test steps and screenshots.

Experienced in preparing Test Cases, Test Data, Defect Reports and Documentation for both manual and automated Tests.

Experienced in using HP Testing Tools; like HP QC (Quality Center), Quick Test Professional (QTP), Unified Functional Testing (UFT) and Application Lifecycle Management (ALM).

Experienced in Smoke testing, Positive, Negative, Functional, Integration, and Regression testing.

Followed Agile testing methodology, participated in all scrum ceremonies and tested each Sprint deliverables.

Set up and configured AWS EC2 instance for Jenkins.

Developed and implemented Page Object Model based on automation-testing framework by using Java, Selenium WebDriver, JUnit, Cucumber (Gherkin), Maven.

Performed database testing using JDBC library. Experienced in back-end testing by writing complex SQL queries.

Developed, maintained and executed test automation scripts using Quick Test Professional (QTP) and Unified Functional Testing (UFT) with parallel execution in VM (Virtual Machine).

Experienced in developing custom functions using VBScript and maintaining in Function Libraries in QTP/UFT.

Developed utility functions in VB Script to handle Outlook, Excel for test automation framework.

Implemented HTML, DOM (document object model) and XPath to identify dynamic objects from web application with UFT/QTP.

Strong skills in backend /database testing using complex SQL Queries and SQL Developer.

Performed API testing with restful service using Postman, REST-Assured library, and UFT.

Experienced in developing test automation framework with Data Driven, Keyword Driven and Hybrid Framework using QTP/UFT.

Proficient in executing test automation script across multiple Virtual Machines to improve test execution efficiency during or after working hours using Windows Task Scheduler.

Experienced in handling Run-Time Errors, Syntax Errors, Logical Errors in QTP and UFT.

Experienced to check system stability by running daily Automated Smoke Test.

Experienced in Requirement and User Story analysis and providing feedback on the Testability of the requirements.

Experienced in Defect-Reporting and Defect-Tracking using ALM/Quality Center test management tool.

Good knowledge of Back-End Testing using Oracle, MySQL, SQL server databases.

Experienced with executing test cases, Logging Defect, Retesting Defect and Closing Defect using HP ALM.

Configured Oracle and SQL server JDBC protocol connections for automated Database testing.

Excellent communication (both written and oral), presentation and problem-solving skills.

High level of professionalism, detail-oriented, and work ethic with the ability to multi-task in cross-functional environments.

Automation Tools

QTP, UFT, ALM, JIRA, Selenium WebDriver, Selenium Grid

Framework

Keyword Driven, Data Driven, Hybrid Framework, BPT, Cucumber BDD, Junit, TestNG

Test Management Tools

HP Quality Center, ALM, Jira

Databases

Oracle, MySQL, MS SQL Server

Programming Languages

VB Script, SQL, XML, HTML, JAVA, Gherkin, JSON

Defect Tracking Tools

HP Quality Center, ALM, Jira

Certification

ISTQB Certified

Bachelor’s Degree

Mathematics / Sinop University / Faculty of Arts and Sciences

Master’s Degree

Educational Technology / American College of Education

SKILLS

SDET EDUCATION

COMPANY: Cybertek Coding School

LOCATION: Mclean, VA

ROLE: SDET/TEST AUTOMATION

DURATION: SEPTEMBER 2017 - PRESENT

ROLE AND RESPONSIBILITIES:

Performed Automation and Manual Testing in an internal web-based application

Developed test cases, and automation test scripts. Other activities included test execution, report generation.

Worked in a fast-paced Agile Development Environment.

Created test scripts for positive, negative and END-TO-END test scenarios and implemented them.

Provided production support for each major release to ensure client and end-user satisfaction.

Involved in regression test planning, manual - automated test executions and test result analysis.

Tested applications in different types of browsers and versions, such as Internet Explorer, Firefox, and Google Chrome to simulate the production environment.

Involved in Keyword Driven and Hybrid Framework design, including setting up Coding Standards, Naming Conventions and folder structures, and UFT automation environment.

Used AOM (automation object model) with Windows Task Scheduler to schedule tests on demand in the continuous integration environment.

Developed reusable functions with Descriptive Programming and maintained them in the function libraries.

Implemented Error Handling and conditional loops to enhance the automation scripts.

Kept Environment Variables for URLs, username, and passwords in XML files for UFT test data.

Extensively used XPath and DOM (document object model) as locators to identifies objects

Dynamically use File System Object to handle files and folders for test automation framework in UFT.

Developed automation scripts for the daily Smoke test and monitored the test results on a regular basis.

Involved in Script Maintenance and Script Execution in UFT using ALM.

Participated in determining test environment and test data needs.

Communicated defect impacts and dependencies across iterations using HP ALM.

Involved in database testing using SQL Quires.

Performed API Testing with Postman to validate XML result.

Attended Daily Scrum, Sprint Planning, and Review meeting in dynamic Agile Scrum Environment.

Analyzed and communicated test results to management and made the necessary recommendations for product improvement and better user experience.

Followed Agile testing methodology, participated in all scrum ceremonies and tested each Sprint deliverables.

Set up and configured AWS EC2 instance for Jenkins.

Performed Web Services testing using Postman and REST-Assured library. Created data driven tests using apache poi libraries. Used test parameterization methods including Cucumber Scenario Outline and external data sources such as Excel and XML.

Developed and implemented Page Object Model based on automation-testing framework by using Java, Selenium WebDriver, JUnit, Cucumber (Gherkin), Maven.

Used Selenium WebDriver, Java and Cucumber to design Automation test scenarios.

Solid working knowledge of Java OOP, Data Structures and Exception handling concepts.

Created Cucumber BDD testing framework from scratch using Selenium WebDriver, Junit, Maven using the Page Object Mode.

EXPERIENCE

COMPANY: MMSA LORRAINE

LOCATION: WARREN, MI

ROLE: IT SPECIALIST

DURATION: AUGUST 2016 - PRESENT

ROLE AND RESPONSIBILITIES:

Established troubleshooting methods to encounter IT issues for the team, ensure the team is being proactive, professional and well informed to handle any kind issues that arise on the floor.

Scheduled weekly meeting to discuss the new or unsolved issues with the team and came up with possible solutions to prevent same issues happen again.

Diagnose, troubleshoot and resolves a range of software, hardware and connectivity issues. Provides customer service support by performing detailed investigation of customer service complaints and issues, asks probing questions, researches, analyzes and rectifies problems expediently.

Configured and installed client software including operating system, VoIP telephones, and specified software applications.

Installed and troubleshooted SmartBoards and Projectors.

Integrated Educational Technology for use of nearly 100 staff members and over 800 students.

Integrated hardware and software of Educational Technology to improve students and teachers skills.

Identified and resolved knowledge management project obstacles through persuasive discussion with working group members and supervisors.

Provided consultation to clients on applications, hardware troubleshooting, software and networking issues.

Created, updated and executed project plans to meet business needs and worked on multiple large-scale server.

Supervised and implemented the installation, repair, troubleshooting, and maintenance of computer hardware.

Diagnosed errors or technical problems and determined proper solutions.

Supplied remote desktop support to users in MMSA Dequindre by using TightVNC and Win Remote Desktop Connection.

Set up and maintain LAN and wireless routers systems for users.

Repair damaged PC and Mac computers and laptops.

Configured, installed, and maintained office computer hardware, software, and other devices such as printer, routers, modems, and office telephones.

COMPANY: MM1 Inc / MMSA

LOCATION: CENTER LINE, MI

ROLE: IT SPECIALIST

DURATION: AUGUST 2013 – JULY 2016

ROLE AND RESPONSIBILITIES:

Improved hardwares with new technologies. Windows 10 and touch computers set up and impelemented for Technology and Engineering Classes.

Access points quality and quantity improved with brand new Aps.

Performed hardware repairs on both PC and Macintosh towers and laptops.

Supplied remote desktop support to users in MMSA by using TightVNC and Win Remote Desktop Connection.

Diagnosed and resolved network related issues including configuring proxy connections and failing network cards.

Supported and resolved technical issues staff encountered.

Resolve various hardware/software issues; document and assess problems before redirect to second level support as appropriate to ensure timely resolution.

Supported voicemail, telephone and PBX systems.

Participates in integrated and coordinated training program development, improving the skills and training aids for myself and co-workers.

Configured, installed, and maintained office computer hardware, software, and other devices such as printer, routers, modems, and office telephones.

Helped internal clients and staff to solve technical problems.

Configuring IPad 3, IPad 4, ChromeBooks, Laptops, and Kindle Tablets in network.

MURAT KARA

Test Automation Engineer

US Citizen

Mobile

248-***-****

Location

Warren, MI

Email

ac8h4x@r.postjobfree.com

CONTRIBUTION AND ROLE:



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