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Medication Therapy Management, Immunizations, Clinical Pharmacist, Cpr

East Orange, New Jersey, United States
February 15, 2019

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* ***** ******, **** ******, NJ 07052

Home: 973-***-**** • Cell: 917-***-****

Licensed pharmacist with 22 years of experience in engaging patients and customers and delivering customer service best-practices. Enhance the patient experience by focusing on patient consultation, medical management, drug therapy reviews, and performing clinical and wellness services. Ensure that the pharmacy is in compliance with governing regulations, company policies and quality standards for health and safety. Current knowledge of IT associated with pharmacy systems. Skilled in processing insurance claims and problem resolution. CPR/ BLS Certification

Certified Diabetes Management Educator

HIPAA Compliance

Medication Compounding Expert

Medicare/Medicaid Claims Processing

Medication Therapy Management

Pharmacy Management

Prescribing and Dispensing

Patient Counseling / Education

Clinical Rounds

Drug Interventions

Electronic Medical Records (EMR)

Customer Service

Clinical / Wellness Services

Pharmacokinetic Principles

Health insurance billing/ Reimbursement/Prior

Authorization specialist.

05/2018 to 12/2018


Irvington, NJ

Staff Pharmacist

Contributed to the implementation of Walgreen's “Frontier Philosophy” at a new store level to respond to a changing landscape and challenges to retail by maximizing customer input and trust to build loyalty. Trained and mentored pharmacy technicians, floater pharmacists and front-end management and staff Anticipated customer needs and proactively offered services and enhanced the customer experience. Offered wellness services including patient consultation, medication management, drug therapy reviews, and wellness services including immunizations

04/2003 to 05/2018


Orange, NJ

Staff Pharmacist

Engaged customers and patients by greeting them and offering assistance with products and services that met their needs.

Modeled customer service best-practices to provide a good customer service experience. Built customer loyalty by anticipating customer needs and proactively offering services. Counseled patients on the usage of medicine, side effects, interactions, contraindications, generics, and over-the- counter products.

Regularly performed cyclical and biennial inventory of control and non-control substances Maintained pharmacy as a Center of Excellence for HIV/AIDS by training staff, providing health-specific information, conducting medication counseling, ordering specialty medication and dispensing HIV medication. Supervised and coached pharmacy staff as well as support staff including pharmacy technicians, pharmacy intern and assistant managers and ensuring all licenses are current and compliant with board regulations. Initiated and participated in outreach programs such as the Art from the Heart Program at the West Orange Arts Council, and community immunization clinics.

Recognized for meeting performance goals and achieving improvement in quality events, inventory control and shrink.

Enforced rules and regulations to ensure that state and company audits were 100% compliant. SUMMARY



Increased prescription business volume by engaging community residents in utilizing health services provided. NAJMUSSEHER KHAN - Page 2

04/1998 to 04/2003


Union, NJ

Floater Pharmacist

Provided dedication to the success of each pharmacy assigned to by executing strategy, and motivating technicians as pharmacist-on-duty.

Supported the team and built rapport with customers and associates by delivering best-in-class pharmacy services. Empowered staff to provide value and services through counseling and offering pharmacist-led clinical services to improve health, wellness, and preventative care.

Managed team performance including prescription promised time by assigning tasks to ensure that complex operational activities are performed timely and efficiently. Conducted drug utilization reviews, drug interventions, and therapy management. Managed pharmacy inventory through proper medication ordering, returns and, inter-store transfers 04/1996 to 08/1997


Miami, FL

Staff Pharmacist

Trained technicians and staff of a 24/7 pharmacy in a company-wide newly installed computer system. Acted as Pharmacy Manager for two months in absence of the assigned pharmacy manager. Performed pharmacist tasks including compounding, drug therapy reviews, and medication management. Ensured that the pharmacy complied with regulations and policies. Established procedures that ensured efficient workflow of the pharmacy. Followed up with medical provider offices to clarify prescribed medications, dosages, refills, interactions, and suggested alternative medications.

Represented the home store at corporate meetings, outreach programs and health fairs in Dade County, Miami Clinical Pharmacy Intern - Bellevue Hospital and NYU Medical Center Parker Jewish Geriatric Institute, Long Island, NY Worked with pharmacists, doctors and medical teams in a hospital-based clinic center to practice critical care, diagnosis, assessment, intervention, and counseling. Trained in computerized medical record documentation for TPN. Reviewed case studies with director of pharmacy and assisted pharmacist with providing proper dosage recommendations according to patient assessment protocols. BACHELOR OF SCIENCE: PHARMACY 1995

Saint John's University, Jamaica, NY

Licensed Pharmacist - State of NJ

Immunization Delivery - State of NJ

Member: American Pharmacist's Association

Honors achieved: Dean's List: College of Pharmacy and Allied Health Professionals (Saint John's University) 1990-1991 EXTERNSHIPS




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