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Service Manager

Location:
New York City, New York, 10033, United States
Salary:
$20 per hour
Posted:
February 15, 2019

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Resume:

Jiuderka Fernandez

*** **** ***** ****** ***. *F New York, NY 10033 *347-***-**** * ac8h4h@r.postjobfree.com

OBJECTIVE: To obtain a position in a company where dedication and performance result in increased responsibility and potential for advancement.

SUMMARY OF ACCOMPLISHMENTS AND QUALIFICATIONS:

Proficient in various software applications and operating systems such as; MS-Word, Excel, Access, Power Point, Report Smith, Internet explorer, Windows 98, 2000, NT Windows Server, ADP, Check Request, Last word, Eclypsis, Kronos, Connections, Promis, Eagle, IDX, ECW, eIDX, and Epic.

Able to take directions and self-starter on projects to minimize man-hrs on any production schedule for the betterment of the company.

Dedicated, focused and able to prioritize and complete multiple tasks and follow through to realize projected goals.

Bilingual; English/Spanish

PROFESSIONAL EXPERIENCE:

Mount Sinai/ St Luke’s

Bariatric Manhattan, NY 1/2016 – Present

Patient Care Liaison

Serve as liaison between patients and Primary Care Providers, Identify, outpatient services, inpatient service and diagnostic testing centers.

Facilitates receipt of high quality, service-oriented patient care in primary and specialty practices, laboratory testing and diagnostic imaging centers, and ambulatory surgery.

To enhance the delivery of preventive services, facilitates chronic disease management, and assists Bariatric and Minimally Invasive Surgery patients as they transition across inpatient and outpatient settings.

To promote high levels of patient satisfaction by identifying and helping to address barriers to high quality, service-oriented care.

Advocates for patients who need assistance obtaining appropriate medical care.

Communicates with patients referring physicians to verify insurance and all demographic information in Eagle, IDX, and eCW for pre-registration and appointments. Completes registration information for all scheduled patient appointments.

To track the progress of all 500 plus pre-operative patients for four surgeons by navigating patients through the Bariatric process.

Communicates to Surgeon, Clinical Staff of abnormal test/labs that need immediate review.

Maintains outgoing review of patients charts.

Maintains a database for of 200 plus patient that are enrolled in the Food and Fitness Program, enrolls patients, and tracks their attendance and completion in order to schedule their Final Visit with Surgeon.

Receives transportation calls for confirmation of appointments, schedules transportation for patients.

Is the ongoing communications source for Physicians, patients, Social Workers and Care Coordinators of patients.

Confirms with each Health Insurance if they are any changes in requirements for Bariatric Surgery.

Updated list of Psych Providers and referring Specialty Clinics.

Maintains database of all new patients for Bariatric Surgery Patients.

Family Link/Family Link Plus

MHA of NYC Bronx, NY 11/2013 – 12/2015

Case Planner

Identify, develop and implement appropriate social service plan in conjunction with participants, and tailored to their needs. Arrange for provisions of services, as needed, either through referrals to MHA’s programs or to outside service providers, and collaborate with them.

Review and discuss service plan with family regularly in order to evaluate progress toward goals and/or make any modifications.

Maintain assigned cases, and case history records/reports.

Conduct joint home visits with ACS and monitor participants’ domiciled living conditions by conducting regular scheduled and unscheduled home visits.

Be an advocate for participants; accompany to appointments or agencies such as schools, courts, or public assistance, to assist or be present as part of service plan.

Consult case activity with program supervisor, director, & clinical multidisciplinary team.

Submit weekly progress notes, attend weekly case presentation, in services, outside training and complete FASPs in a timely manner.

Monitor the area of children’s health and development and obtain information from children’s school regarding their attendance, behavior, and overall progress.

Conduct ongoing assessment of safety and risk.

Participate and/or facilitate Family Team Conferences, incorporated goals and tasks agreed upon during FTC into service plans.

Perform other duties as assigned by Program Director.

Provides Training to new Patient Care Liaisons in the Department

Effectively communicates with patients and resolves any ongoing issues.

Submits request for authorization of special procedures and testing

Schedules appointments for patients for Specialty Clinics, Primary Care Provider, Radiology and Psych Providers.

Episcopal Social Services Bronx, NY 10/2011 – 10/2013

Case Planner-Foster Care/Transitional Dept

Identify, develop and implement appropriate social service plan in conjunction with participants, and tailored to their needs. Arrange for provisions of services as needed through referrals to outside service providers, and collaborate with them.

Review and discuss service plan with family regularly in order to evaluate progress toward goals and/or make any modifications.

Maintain case load (14) assigned, and case history records/reports.

Conduct joint home visits with ACS and monitor participants’ domiciled living conditions by conducting regular scheduled and unscheduled home visits.

Be an advocate for participants; accompany to appointments or agencies such as schools, courts, or public assistance, to assist or be present as part of service plan.

Consult case activity with program supervisor, director, & clinical multidisciplinary team.

Submit weekly progress notes, attend weekly case presentation, in services, court, outside training and complete FASPs, Permanency Hearings, Court updates in a timely manner.

Monitor the area of children’s and birth parents health and development and obtain information from children’s school regarding their attendance, behavior, and overall progress. Obtain information on birth parents attendance at court order services such as mental health and/or drug programs.

Conduct ongoing assessment of safety and risk.

Participate and/or facilitate Family Team Conferences, incorporated goals and tasks agreed upon during FTC into service plans.

Perform other duties as assigned by Program Director.

Alianza Dominicana Inc-FAP Manhattan, NY 01/2011 – 04/2012

Case Planner

Identify, develop and implement appropriate social service plan in conjunction with participants, and tailored to their needs. Arrange for provisions of services, as needed, either through referrals to Alianza’s programs or to outside service providers, and collaborate with them.

Review and discuss service plan with family regularly in order to evaluate progress toward goals and/or make any modifications.

Maintain assigned cases and case history records/reports.

Conduct joint home visits with ACS and monitor participants’ domiciled living conditions by conducting regular scheduled and unscheduled home visits.

Be an advocate for participants; accompany to appointments or agencies such as schools, courts, or public assistance, to assist or be present as part of service plan.

Consult case activity with program supervisor, director, & clinical multidisciplinary team.

Submit weekly progress notes, attend weekly case presentation, in services, outside training and complete FASPs in a timely manner.

Monitor the area of children’s health and development and obtain information from children’s school regarding their attendance, behavior, and overall progress.

Conduct ongoing assessment of safety and risk.

Participate and/or facilitate Family Team Conferences, incorporated goals and tasks agreed upon during FTC into service plans.

Perform other duties as assigned by Program Director.

Bronx Lebanon Hospital Center/HR-Benefits Department Bronx, NY 02/2009 – 4/2010

Coordinator

Assistant to the Director of Human Resource Operations in the daily activities of the Department.

Assist in the training/supervision of ten employees delegating assignment and providing up to date information as needed.

Coordinate, conduct and supervise seminars, training, and special projects.

Reconciliation of Bills.

Supervise and assist with State Employee File Audits.

Assist in the termination of staff for non-compliance of Hospital Policies and /or Union Contract (1199 and NYSNA).

Conduction of Health Insurance Audits.

Conduction of Exit Interview.

Attend Training Seminars on new HR and Benefits Laws and Regulations.

Participate and conduct open enrollment for non-union health insurance.

Bronx Lebanon Hospital Center/ Martin Luther King Jr. Bronx, NY 09/2007 – 02/2009

Office Manager/Tiffany Clinic

Supervised/Trained twenty to twenty five staff members that consisted of Clerical, Nursing and Physicians.

Advertised and promoted to increase the number of new patients.

Created templates/schedules for fifteen providers.

Ran patient flow (visits) reports daily.

Assisted, supervised, trained and completed the closing of daily patient visits.

Assisted, supervised, trained and completed the verification and approval of Health Insurance coverage for patients.

Worked closely with Manage Care Department to make sure all providers where on Health Insurance panels.

Ordered medication and office supplies.

Conducted Performance Improvements checked on clinic; tested and observe staff; gathering information to prepare PI reports.

Participated in a JACHO Audit of Hospital sites.

Bronx Lebanon Hospital Center Bronx, NY 04/2006 – 09/2007

HR Associate I/Employment & Benefits Department

Assisted in the supervision of six employees; delegated duties and responsibilities.

Trained new hires for the HR Department.

Processed paper work for the Hospital’s New Hires.

Verified professional credential via Internet.

Advised senior management on the process of submission of vacant positions.

Created; posted and e-mailed job descriptions for new positions.

Scheduled and conducted pre-screening interviews of applicants for various union and non-union positions.

Conducted and attended monthly Union Employment Job Committee meetings.

Researched and recruited temporary employees from numerous employment agencies.

Sent Notice of Cobra eligibility; submitted payments; maintained log of activated and terminated Cobra participants.

Completed OSHA log.

Bronx Lebanon Hospital Center Bronx, NY 03/2004 – 04/2006

HR Associate II/Employment/ Benefits Department

Processed new hires; scheduled and maintained log for new hired orientation.

Entered new hire information in ADP system.

Paid temporary employment agency bills.

Worked on special projects as assigned.

Enrolled; updated and maintained non-union health Insurances via Aetna Ez-Enroll.

Completed and submitted union / non-union disabilities and; submitted to the disability carrier.

Completed worker’s compensation cases and submitted them to the hospital’s carrier.

Participated in the conduction of non-union open enrollment.

Maintained Cobra log and submitted payments to the Finance Department.

Responsible to manage and reconcile the end-of-day cash flow and render book reports to Seniors Manager with accurate results on a daily basis.

EDUCATION: Monroe College, Bronx New York

Master’s Degree in Health Care Administration, expected graduation date 01/2021

Bachelor’s Degree in Information System, granted 08/2002

REFERENCES: Readily Available Upon Request



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