Robert Lum

New Castle, DE ***** 302-***-**** ac8h34@r.postjobfree.com

Qualifications Profile

Results-oriented and multi-faceted professional with proven success managing business development initiatives, executing account management duties, managing sales activities, and cultivating relationships with customers. Adept in managing sales initiatives within companies that set record growth in saturated markets. Proven success in driving sales and marketing strategies, impacting bottom line revenues, leading market expansion, and motivating and leading teams in surpassing targets. Comprehensive background in business across private, public, non-profit, and military sectors.

CORE COMPETENCIES

Account Management

Market Expansion

Social Media & Content Branding

Project Management

Business Development

Marketing

Customer Relations

Competitive Analysis

Sales

Revenue Growth

Strategic Planning

Contract Negotiation

Professional Background

ADVANCED RESTAURANT SYSTEMS & SERVICES, Bear, DE (2010 – Present)

Senior Business Development Consultant (2015 – Present)

Maintained responsibility for all aspects of business development, sales, account management, and relationship management. Established relationships with advertising, branding, and social media outlets to generate new sales. Achieved weekly metrics for new client development including sales calls, client meetings, and sales pitches.

Key Achievements:

Championed efforts to grow sales and drive revenue through market research to develop innovative marketing strategies that generated leads.

Boosted revenue generation and built partner network services for prospecting and closing new partnerships, which included developing a strong sales pipeline to target markets.

Expanded the client base, created strategies to generate incremental revenue, and developed new opportunities from existing clients and relationships.

Training & Communications Lead (2013 – 2015)

Created innovative strategies for training and communication mediums. Developed communication and marketing strategies. Established training programs to address training and communication tools while addressing competency and communication gaps.

Key Achievements:

Spearheaded the development of standard departmental training and communication policies.

Administered websites and managed social media platforms.

Operations Support Lead (2010 – 2013)

Identified inefficiencies and provided recommendations on processes and service delivery improvements. Charged with accountability for controlling costs and developing operating budget to exceed gross profit goals.

Key Achievements:

Pioneered the implementation of new outreach procedures that were geared towards post-service follow-up while ensuring quality of service and generating new business opportunities.

Grew market share by 25% in 2 months.

Designed and implemented safety programs that increased client satisfaction and reduced incidents/insurance costs.

WILMINGTON HOPE COMMISSION, Wilmington, DE (2009 – 2010)

Work Readiness Consultant

Garnered recognition as a training and development SME. Developed, planned, implemented, and facilitated life skills and work readiness training curriculum.

Key Achievements:

Educated and trained individuals in leadership and job readiness skills, which resulted in 82% of individuals receiving job offers.

Early Career:

JPMorgan Chase (Spherion), Newark, DE – Service Delivery Manager

P & S Deliveries Inc., DE & FL – Vice President of Operations

William Hicks Anderson Community Center, Wilmington, DE – Executive Director

Education

Master of Public Administration, Specialization in Organizational Leadership

University of Delaware

Bachelor of Science in Business Management: Specialization in Human Resources

West Virginia University

Associate of Arts in Business Administration

Valley Forge Military College

Military Experience

E-6, Staff Sergeant: United States Army (NCO Leadership Academy)

Awards & Recognition

Magna Cum Laude; Phi Theta Kappa; Business Achiever of the Year; Varsity Football for 3 Colleges; University of Delaware Defensive Player of the Year; Team Captain; Junior College Academic All American; TOP 1st Sergeant Award; Who’s Who; Collegiate Scholastic Athlete of the Year

Activities

Leadership Town Meeting Trainer/Member – University of Maryland

Technical Skills

Microsoft Office Suite, SAS, SPSS, SAP, Social Media, Lotus, UNI

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