Phone 712-***-****

E-mail

ac8gy6@r.postjobfree.com

***** * **** ** # ****

Phoenix, AZ 85044

John Johnson

Objective To obtain a computer position in a progressive organization allowing me to use my technical skills.

Summary Extensive background in production and large organizational work environments, strong communication skills used in effective dialog with both internal and external customers, familiar with a wide range of hardware and software, proven ability to support and maintain hardware/software systems, experience in start-up operations and lending special support to laboring teams. Education

Professional

Experience

2003-2005 Western Iowa Tech Community College Sioux City, IA Computer Networking Information System

A.A.S, Computer Networking Information System, May 2005

CompTIA A+ Certified Service Support Technician April 1999 January 2018 to Present Sinclair Broadcasting Sioux City, IA Broadcast\I.T Engineer

Installing and maintaining video, audio, and other equipment Associated with television broadcasting. This includes server-based record and play-out systems, non-linear editors, production switchers, routing switchers, MPEG encoders, decoders, automation, newsroom computer systems, data networks, and broadcast transmission equipment

Provide technical support to support to operational users.

Provide the engineering design and assist with the building and installation of electronic systems/equipment as assigned.

Assist with Transmitter, Master Control, LAN/WAN related hardware/software maintenance.

Provide budget information to support the implementation of new systems. February- 2017 to January 2018 Pomeroy – MidAmerican Energy Sioux City, IA Desktop Support Technician

Install and configure operating system.

Answer how to question and resolve complex issues related to applications, printers, and connectivity.

Set up and install new pc`s, printer, and peripherals.

Repair laptop, desktop and printers.

April-2016 to Dec-2016 Telco-Triad Community Credit Union Sioux City, IA IT Network Administrator

Monitor and remove virus, spyware, and other non-authorized software

Administer servers, desktop computers, printers, VoIP phones, Smartphone’s, software deployment, security updates and patches.

Assign configuration of authentication and authorization of directory services.

Notify maintenance vendors when equipment needs to be repaired and keeping records of such.

Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.

Troubleshoot and resolved all encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts equipment.

Worked with Shazam on ATM Transaction issues.

March-2007 to April-2016 Alorica Inc North Sioux City, SD IT Support Specialist

PC hardware knowledge with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations.

Firm understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment.

Experience in a Windows NT 4.0/2000/XP/7 environment.

Proficiency with both using and maintaining MS Office suites.

Experience using Fog, Symantec Ghost imaging software.

Ability to discuss and diagnose problems with computer hardware/software with remote users.

Excellent troubleshooting and analytical skills.

Organizational and multi-tasking skills.

Experience with Microsoft Server 2008/2012 system support. Computer

Environments And Specialize Skill

November-1993 to March2003 Gateway Inc North Sioux City, SD Lan Desktop Support Specialist

Assist internal customers with hardware and software problems, setup and relocate computers to new location, install, configure and test hardware and software, manage multiple projects to meet various deadlines.

Microsoft Operating System, Token Ring, Ethernet, TCP/IP, HP printers, laptop support, complete hardware set up, installation, and upgrades, proficient with moves, adds changes on desktop computers and with software.

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