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Customer Service Manager

Milford, Ohio, United States
February 12, 2019

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Courtney Hathaway

* ***** ****, *******, ** ***50 H: 513-***-****

Professional Summary

Proficient and energetic manager with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, efficiency and creativity.


Customer service


Training development aptitude

Critical Thinking

Natural leader-problem solver

Curriculum Development

Resolve Customer Complaints

Decision Making

Written and Verbal Communication Skills

Job inspections

Work History

Manager, 09/2017 to Current

Old Milford Parlor : Coffee & Ice Cream – Milford, OH

Resolve customer complaints regarding sales and service.

Monitor customer preferences to determine focus of sales efforts.

Observe work of staff to evaluate performance, and to recommend changes that could strengthen teaching skills.

Cook, 08/2016 to 09/2017

Pinebrook Retirement Living – Milford, OH

Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.

Instructed and led new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Lead, 04/2014 to 08/2016

Derringer Co – Cincinnati, OH

Operate machines or equipment to remove, package, store, or transport loads of food materials.

Observe work of teaching staff to evaluate performance, and to recommend changes that could strengthen teaching skills.

Advise teaching and administrative staff in curriculum development, use of materials and equipment, and implementation of state and federal programs and procedures.


High School Diploma: May 2014

Milford High School - Milford Volunteer, OH

Bachelor of Arts: Electronic Media Broadcasting and Film,

Northern Kentucky University - Highland Heights, KY

Electronic Media Broadcasting and Film

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