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Manager Nursing Assistant

Miami, Florida, United States
February 12, 2019

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Monique R. Hines-Boothe



Seeking a full time position where I can utilize my supervision & management education and training, as well as improve operations, increase profitability, and enhance growth.


Over seven years of customer service experience with strong organizational, communication and interpersonal skills.

Ability to attain and exceed established goals.

Objective driven hard worker with strong managerial skills and comprehensive oriented.

Able to solve problems before management gets involved.

Ability to prioritize, multi-task and work under tight deadlines.

Ability to work independently or on a team.


Gallo Insurance, Palm Beach Gardens, FL 33410

Commercial Technical Assistant 2017-Present

Process daily mail, including faxes and e-mail.

Answer and process all telephone requests.

Maintain account files in an orderly sequence according to established procedures.

Enter all required data into system to maintain current file data.

Review commercial applications, renewal requests and endorsements for adherence to underwriting authority and guidelines as established by the company’s carriers.

Prepare and process binders of insurance, policies, endorsements, certificates of insurance, audits and cancellations as defined in the company procedures manual as directed by CSR.

Secure loss runs and experience modification worksheets on assigned accounts.

Maintain suspense or follow-up system for correspondence/requests.

Process premium finance agreements as needed.

Assist client through preparation of Excel spreadsheets and premium breakdowns.

Provide back-up to other Commercial Assistants as needed.

Develop and maintain strong technical knowledge of commercial lines coverage and rating.

Scanning and other clerical duties, as assigned.

Plastridge Insurance Agency, Boca Raton, FL 2015-February, 2017

Commercial Lines Processer

At the direction of an Account Manager(s), Marketing Managers, or Coordinators, assist in the issuance, renewal, change/ update, endorsement and/ or modification of policies on assigned accounts

• Perform data entry work not limited to applications, insurance legal documents, mailing labels for letters and other related documents

• Manage and distribute insurance legal documents including evidences of insurance, certificates of insurance, automobile ID cards to clients

• Manage assigned documentation from paper to electronic form including bar coding and scanning

• Provide technical assistance to Producers, New Business Marketing Managers, Commercial, Life & Health, Personal or Small Business Account Managers as required

• Maintain company procedures in documentation and maintenance of client information in EPIC database

Fountainview Senior Living Community, West Palm Beach, FL 2007-2015

Concierge, 2012-2015

Trained with Business Office Manager, Move In Coordinator & Assisted Executive Director, 2014

Answer, screen and direct inbound phone calls using the switchboard phone.

Perform general secretarial duties, including – scheduling meetings, appointment, faxing and mailing.

Take verbal and written messages and make sure they get to the appropriate destination.

Accept letters and packages delivered to the front desk and distribute to appropriate staff and resident.

Assist Business Office Manager with ordering office supplies.

Assist Marketing director with sales calls.

Report suspicious persons or information to supervisor immediately.

Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility.

Maintain a current file/ list of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.

Monitors all incoming public traffic and assists with job applicants.

Train all per diem and part time receptionists.

Server, 2007-2011

Trained as Dining Room Supervisor in Assisted Living, 2010

Trained as Lead Server in Independent Living, 2009

Required to complete several “side work” tasks while maintaining residents and guest satisfaction.

Perform stocking duties and inventory maintenance before, during, and after every shift.

Make a constant effort to become familiar with residents and how to meet their needs

Clearing and setting tables while maintaining to serve residents hot meals.


Palm Beach State College, Lake Worth, FL (8/2012-5/2014)

oReceived BAS in Supervision and Management with Concentration in Health Management

Palm Beach State College, Lake Worth, FL (10/2010-12/31/2011)

oReceived Associate in Arts Degree

Florida Nursing Academy

oCertified Nursing Assistant License (4/2012)

oCPR Certificate (4/2015)

Marlene Hunter A.L.F Consultant, Inc.

oALF Core Trained - Certificate #CT 1408 (5/2015)

440-CSR License (07/2016)

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