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Manager Customer Service

Location:
Lithia, FL
Posted:
February 12, 2019

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Resume:

Leticia Lamboy

**** ********** **., *******, ** *3596

Phone: 813-***-****; E-mail: ac8got@r.postjobfree.com

Job Objective

To be able to obtain a position which utilizes my excellent communication skills and analytical abilities as well as my payables/receivable and general office administration/assistant knowledge.

Billing Manager/Practice Administrator—Bloomingdale Pediatrics, Valrico, FL 33596, February 2017-Present

Manage daily posting of charges, payments, monthly statements, and monthly reports.

Process all month end procedures

Collections

Access hospital portal for patient demographic and coding information for billing

Answering all patient questions regarding their monthly statements and obtaining payment or insurance information if needed for resubmittal due to initial omission or change.

Assist in scheduling all Spanish speaking patients for next appointment.

Confirm patient appointments

Obtain authorizations and referral from insurances for procedures to be done.

Credentialing & Contracting procedures and completions

Scanning of charges, payments for

Entries into the HER including authorizations for patient procedures that were authorized

Independent Contractor – Express Accounting, Hammond, IN, November 2017 – Ongoing

Monthly Reconciliation of statements in Quickbooks

Journal Entries in Quickbooks

Revenue Cycle Consultant—Practice Management, Arlington Heights, IL 60005, June 2016-January 2017

Worked aging accounts receivable for clients.

Spoke with insurances daily to check status on claims and determine why claim was denied.

Customer Service Manager/Supervisor—Practice Management, Arlington Heights, IL 60005, February 2007- May 2016

Oversaw all patient service representatives.

Received and sorted mail/packages.

Scanned all important documents received by the office.

Posted all charges and payments to patient accounts for doctors’ offices.

Greeted guests who visited the office.

Handled main phone line with inbound and outbound calls

Tax Specialist-Ennes & Associates, Arlington Heights, IL 60005, 2002-Jan 2007

Contacted local county, state, and nationwide tax collectors for current property taxes

Contacted local county, state, and nationwide property assessors for values of properties

Maintained the company database

Covered front desk when receptionist was unavailable

General Office Administration, Bushnell Inc, Des Plaines, IL 1987-2002

Posting daily delivery charges to purchase orders

Filing

Create purchase orders

Assisted Accounts Payable Manager

Assisted Accounts Receivable Manager

Answered incoming calls

General office equipment usage/knowledge

Education

High School Diploma Maine West High School, Des Plaines, IL 60018

Certifications

Electronic Remittance Advice

Skills and Abilities

Fluent in both English and Spanish

Quickbooks

Proficient in Microsoft suites

Brilliant communication skills

Well versed in all general office responsibilities

Competent in a variety of software equipment

Excellent typing skills

References are available on request



Contact this candidate