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Manager Human Resources

Malabon, Zambales, Philippines
February 11, 2019

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Imelda Alfaro Liwag-Nacatab

** ***** ***** **. *** Avenue Grace Park Caloocan City

Trunk line: +632-***-****

Mobile No. +63-998-***-****

Professional Summary

Experienced HR practitioner with more than ten (10) years experience as a Generalist, five (5) years of which as Manager and HR Head. Capable of developing and managing a highly functional Human Resources and Administration team that support the company’s achievement of its business targets. Was able to implement people management strategies that attracted and retained high potential talents. Developed HR programs that encourages empowerment of employees through engagement.


Communications and Interpersonal

Strategic Thinking & Planning

Business Acumen

Relationship building

Talent Development


Professional Experience

Star Paper Corporation – Quezon City Philippines

HR Manager (August 29, 2017-Present)

Provide strategic leadership for the HR team to establish long range goals, plans and policies within the company. Spearheaded HR activities and programs to meet the company goals and objectives.

Design a Recruitment program that will ensure provision of manpower requirements within the agreed service level agreement. Effectively communicate with manpower service providers on the required standards of the company in relation to the company’s manpower requirements. Review the Service Level Agreements of the Manpower service providers and ensure that it is legally compliant.

Assess and analyze the current results of employee engagement activities by designing tools that will provide effectiveness of the employee engagement activities to align and achieve the results expected.

Assess the current learning and development programs of the company. Create learning and development programs that will encourage the employees to achieve their full potential and reach their maximum productivity.

Effectively manages and prepares the department’s budgets and finances to ensure company’s continued profitability and financial growth.

Key Achievements:

Implemented of a post assessment tool that measure the effectiveness of “Birthday Bash” as an employee engagement program.

Designed and implemented an Employee Survey Form for Employee Engagement activities.

Evaluated and recommend for accreditation additional two (2) manpower service providers to support the current company’s recruitment initiatives.

Servicio Filipino Inc., Quezon City Philippines

Assistant Vice President for HRAD (February 1, 2015-August 15, 2017)

Served as a key member of the Executive Committee team with dual reporting to the President and Chairman of the Board. Represented the Human Resources Department in the Executive Team. Work closely with the Executive Team in the development of business strategies directed to achieve the organizational target. Provide guidance and recommendation to the executive leadership on HR related issues and concerns that may impact the business.

Led the Human Resources and Administration Team in developing programs, strategies and initiatives that are directed towards operational effectiveness to meet the business targets. Created and implemented employee engagement programs and activities that encouraged employee participation, engagement and empowerment.

Oversee and effectively managed the company’s compliance to legal requirements. Promote programs and ensure full compliance to DOLE’s initiatives. Prepared the company towards DOLE assessments in General Labor Standards, Occupational Safety and Health Standards and ensure that all required programs are implemented accordingly.

Drive talent management initiatives to ensure effective talent acquisition, talent development and talent retention. Oversee the conduct of all learning and development activities from training needs analysis to post training analysis. Ensure that return on investment of the programs are realized thru improved employees’ productivity.

Spearhead the company’s participation in Corporate Social Responsibility programs. Encouraged employee awareness on the benefits in sharing and giving back to the community. Coordinate with partner organizations on activities where the company can participate.

Led and facilitated the company’s annual Strategic Business Planning activities. Oversee the conduct of the departmental business planning and its alignment to the company’s over-all targets. Prepare the annual HR Business Plans and Budget.

Key Achievements:

Championed the team in achieving the Investors in People Gold Certification.

Leads the team in the development and implementation of compliance programs that led the company in achieving the TCCLS (Tripartite Certificate of Compliance in Labor Standards) and Child Labor Free Establishment accreditation from the Department of Labor and Employment

Servicio Filipino Inc.-Quezon City, Philippines

Manager for HRAD (November 16, 2011 – January 31, 2015)

Oversee the implementation of HR functions within the organization. Developed policies and programs that is aligned with the organizational objectives. Served as a key member of the Management Committee by recommending people strategies that will impact the achievement of the organization’s over-all targets.

Recruited key managers for the organization that spearheaded business strategies for the organization. Developed programs that encourage and promote employee engagement and people empowerment.

Strengthened communication channels used by the Department to ensure that all HR programs, policies and activities are properly communicated to all employees. Practice open door policy that encouraged people empowerment.

Implemented the restructuring of Human Resources and Admin Department. Streamline HR and Administration functions and processes to become cost efficient by lowering the operating expense by 20%.

Reviewed and assessed the Job Salary Structure. Conducted Job Analysis and design a salary structure that is updated and aligned with the industry standards.

Developed and implemented a goal based Performance Management Program aligned with the achievement of the corporate targets and performance based rewards and succession programs that motivated the employees to become highly driven and more productive. Encouraged dialogue between leaders and staff to ensure that corporate targets are achieved.

Conducted climate and skills survey to developed targeted approach in the learning and development initiatives of the company. Ensure that all employees are given equal opportunities to the learning and development programs implemented by the company.

Worked in close coordination with the Quality Management Team in improvements of HR and Admin processes.

Lead the team in the conduct of the Company’s Strategic Planning activities.

Key Achievement:

Decrease employee turnover rate from 34% to 10%

Increase employees participation in employee engagement and learning and development activities from 75% to 90%

Decrease the Department’s operating cost by 20%

COMM TREND Construction Corporation, Malabon City Philippines

HR Supervisor (January 26, 2009-October 2011)

Established HR processes to align with the company’s objectives in getting an ISO accreditation. Work in close coordination with the Top Management and ISO consultant to ensure that all HR processes are within the ISO standards.

Improved recruitment process thru implementation of competency based assessment to ensure that all employees are fit for the position’s requirements.

Initiated programs to comply with the labor standards. Ensure that all requirements of the Department of Labor and Employment are submitted on time. Ensure that all labor laws requirements are properly complied with.

Developed the Company Handbook in accordance with the existing labor laws. Cascaded the handbook within the organization. Ensure that all the policies are implemented accordingly.

Designed the company’s training plan. Source for training providers. Coordinate with the providers on the training needs of the employees. Reviewed and assessed training modules prior to the conduct of the actual training.

Designed and implemented a goal based Performance Management Program directly related to the achievement of the company’s targets.

Key Achievement

Decrease labor relations issues by 10%

Flexo Manufacturing Corporation, Valenzuela City, Philippines

HR Supervisor (February 25, 2008-July 25, 2008)

Oversee implementation of HR functions in Valenzuela Plant. Work in close coordination with the Corporate HR Manager to ensure that all HR policies and programs are implemented accordingly. Coordinated with the Leadership team in establishing HR practices aligned with the HACCP standards.

KYT Manufacturing & Marketing Corporation, Valenzuela City

HR Officer (April 12, 2004 – February 16, 2008)

Organized and set-up the company’s Human Resource Department. Established policies and company guidelines to align with the labor standards. Designed the company’s organizational structure to align the functions of the departments within the organization.

Worked on the company’s compliance with the labor laws. Closely coordinate with the company lawyer on labor cases. Attended labor conferences when necessary.

Sourced and recruit applicants for internal requirements. Coordinate and negotiate with manpower service providers on recruiting project and seasonal employees. Ensure that the manpower service providers are legally compliant labor laws requirements.

Key Achievement:

Set up of the company’s Human Resources Department

Other related work experience:

Philippine National Bank, Pasay City Philippines

Administrative Services Officer III (October 17, 1988 – June 30, 2001)

Education and Credentials

Bachelor of Science Major in Psychology- New Era University, 1987

Masters in Public Administration, Dela Salle Araneta University (36 units earned)

Masters in Business Administration, Philippine Women’s University (27 units earned)

Civil Service Professional, 1987

Professional Associations

PMAP, former Company Representative

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