Diane Marie Simmons

Job Related Summary:

● *+ years of experience working in Call Center Environment.

● 5+ years of experience in providing Customer Service.

● Experienced in making inbound and outbound calls.

● Proficient in collections and billing.

● Proficient with Microsoft Office.

● Local Candidate.

● Excellent communication and interpersonal skills. Summary:

● Experienced in a medical and admitting representative environment. Experienced in medical insurance, billing Medicaid and Medicare and medical records. Self-starter, able to work in a team environment. Education:

University of Houston, TX, Certified Healthcare Collector Certified in medical insurance billing and coding, customer service.

● Delivered that big presentation to rave reviews. This is the place to showcase your skills. Professional Experience

Christus Health, Houston, TX June 2008 - June 2018 Customer Service Representative III

Responsibilities:

● Worked as a Customer Service Representative III, included data entry, handled inbound and outbound calls, used internal databases to answer customer questions and writing internal/external non-technical documentation.

● Maintained and monitored various records and reports. Documented customer concerns and forwarding complaint trends to the appropriate departments. Acquired job skills and learning company policies and procedure to complete routine tasks.

Owens and Minor Health, Houston, TX February 2000 - May 2008 Billing and Collection Specialist

Responsibilities:

● Worked as a Billing and Collection Specialist, obtained and inputted accurate demographic and insurance information, on the Hospital Information System (HIS) on patients, presenting at the various entry points of the Health Center.

● Adhered to all departments, hospital and governmental healthcare licensing requirements related to EMTALA and HIPAA.

● Performed cashiering functions, ensuring that all hospital accounts were secure, through the collection of the required co-pay, deductibles and co-insurance.

GC Services, Houston, TX 1990 - 2000

Billing and Collections Specialist

Responsibilities:

● Worked as a Billing and Collections Specialist, responded to in-bound, routine customer telephone inquiries regarding products, service, order status and other general questions.

● Used typically scripted dialogue and may escalated inquiry to product support, billing or return/repair. Logged calls and updated customer account records.

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