Sign in

Sales Customer Service

Allentown, Pennsylvania, United States
February 11, 2019

Contact this candidate


Joshua M. Strauss

*** *. ********** **.

Allentown, PA 18104



I intend to use my professional expertise in this field along with my knowledge, towards expanding the customer base of the organization, apart from ensuring optimum customer satisfaction for the existing customers. I seek to offer my salesmanship skills towards the growth of the organization. EXPERIENCE

HVAC Sales Engineer - Equipment and Systems Lehigh Valley, PA 12/2016 – Present

• Assist and support mechanical engineers with HVAC equipment application engineering and equipment selections for project specific applications.

• Offer education and insight on HVAC technology currently available as well as emerging and innovative systems being introduced and applied. Prepare and deliver technical presentations explaining products and services to customers and prospective customers.

• Seek deep understanding of each individual projects unique design criteria and budget. Offer solutions that support the desired indoor environment taking into consideration comfort, health, sound, reliability, ease of maintenance, energy expense, environmental precision requirements, process environment demands and system longevity.

• Support contractors with information, technical expertise and customer service to ensure they are able to ultimately provide a premier solution to the owner at the lowest possible cost.

• Work effectively with all involved parties such as controls or balancing contractors, to aid the installation and commissioning teams, so they view Mechanical Sales positively within the industry.

• Work in conjunction with the entire sales team to coordinate sales and business development activities. Participate in sales team meetings. Share opportunities and information with relevant team members.

After-Market Sales Account Manager, CSI Material Handling Lehigh Valley, PA 01/2014 – 12/2016

• Manage efforts to grow new business, increase existing revenue and provide top level customer service to current accounts.

• Oversee eastern territory sales, inside sales team and product channel sales

• Travel to client locations to participate in sales presentations and product demos.

• Analyze sales routes, territories, and responsibilities to ensure efficient use of time and resources.

• Hold status meetings with sales staff to create strategies and define prioritized tasks.

• Analyze groups to determine sales quotas and lead initiatives to ensure sales staff meets or exceeds goals.

• Work with sales team to build and cultivate relationships with managers and executives of corporate accounts.

• Plan and manage territory budgets and field expenditures.

• Identify sales best practices and implement process improvements to increase productivity and efficiency.

Account Manager/Inside Sales, APR Supply Company Lebanon, PA 01/2011 – 12/2014

• Established and maintained accounts

• Calculated heat loads and bid on major commercial jobs

• Increased sales accounts from 250k to 1.9 million EDUCATION

Strayer University, Bethlehem, PA 01/2006 – 05/2008 Major: Bachelor of Science in Business Development Minor: Data Analytics

Ohio State University, Columbus, OH 01/2004 – 01/2006 Major: A.S. in Business Development

Emmaus High School, Emmaus, PA


• Presentations and proposals

• New account development

• Proven ability to build relationships

• Strong negotiation and networking skills

• Personable, motivated, enthusiastic, hunter-mentality

• Highly organized, self-managed, and results-oriented

• Sales team supervision

• Closing strategies

• Sales training

• Lead qualification

• Territory management

• Willingness to learn new products

• Attentive to details with outstanding follow-up skills

• Proficient in Microsoft Word and Excel

Contact this candidate