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Customer Service Health

Fairfax, Virginia, United States
February 11, 2019

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Ayenew Aseress

**** ******* **** ** 571-***-****

Fairfax, VA

1.Educational Background:

BA in Economics, Hawassa University, Ethiopia, from 09/2002 - 12/2006

Associate Degree in Accounting, Africa Beza Collage, Ethiopia, From 09/1998-03/2002

Associate Degree in sanitary science A.A. University, Gondar Medical science Collage, Ethiopia, From 09/1993 – 07/1995

2.Work Experience

October 2017 – August 2018, Stoker, Target Corporation, Fairfax, VA


Moving products within a store/ moving products safely on equipment

Mark items with identifying codes, such as price, stock, or inventory control codes.

Stock shelves with unpacked items.

Ensure label is clear, visible and attractive

Help customers fill order

Return back all equipment to back room and clear the store

June 2006 – December 2016, Health Development Planning, Monitoring & Evaluation(P,M&E)Officer and Team leader, SNNPR Regional Health Bureau, Ethiopia.


Prepared Strategic and Annual plan for Regional Health Bureau and Supporting offices

Follow up and supported the Implementation of Health Management Information System

Prepared and evaluated various Project proposals

Monitored& Evaluated performance of Government and NGOs projects/programs at different stages and provided constructive feedbacks

Collected, Entered/ coding, Analyzed and Interpreted HMIS /Health management information System/ data

Checking quality of health data reported from health institutions and give feedback

Developed integrated supportive supervision tools, established and lead supervision teams

Prepared quarterly, Semi-annual and Annual Reports and Presented to higher management

Facilitated partner’s forum /meeting and panel discussions

Organized and facilitated various level training

Actively participated in Organizational Strength, Weakness, Opportunities and Threats (SWOT) Analysis

March 2006- June 2012 Part Time Accountant and Customer Service, Hawassa Pharmacy /Private Business, Ethiopia


Answering product and service questions; suggesting information about other products and services

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Assist with the preparation, analysis and verification of accounting records, financial statements and reports to ensure accuracy and adherence to reporting and procedural standards

Maintain the general ledger operations

Support the month end close process

Pay vendor invoices in an accurate and timely manner

Reconcile invoices to purchase orders and bill customers

Resolve AP and AR problems with customers

Collect, categorize, calculate, verify and enter data to maintain accurate records

Assist with tax filings

Coordinate internal audits in accordance with procedures

3. Skills

Customer service

Coaching and Supervision

Team Work &Team leading

Problem Identification and Solving

Data collecting, entry and coding

Data analysis and Interpreting

Coordinating and Guiding filed work

Microsoft Word, Excel, PowerPoint, Access

Basic SharePoint and InfoPath

Data Base management

Accounting software Like Working Point, Quick Books

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