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Manager Customer Service

San Jose, California, United States
February 11, 2019

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Michael A. Brodick, MBA - San Jose, CA ***** hm: 408-***-**** - mobile: 408-***-****

Senior Logistics / Program Manager with numerous years experience in a variety of major high technology and logistics businesses. Areas of particular expertise include logistics analysis, warehouse design and functionality, warehouse and transportation management systems, supply chain management, inventory management, import/export compliance, international & domestic shipping, facilities and customer service.

An exceptional negotiator with a history of consistent vendor partnering success. An effective and motivating leader with a strong history of team building and mentoring, with very strong communication and influencing skills. A blend of natural leadership talents and business acumen which result in a seamless integration of efficiency and effectiveness.


Facebook in Menlo Park Apr.2017 to Dec. 2018

Fulfillment/Logistics Program Manager

Working on multiple teams at Facebook

Multiple projects, providing SOWs, MSAs, contract documentation, logistics and import/export documentation

Processes Int'l and Domestic shipments of prototypes and spares for special projects

Manages the Reverse Logistics program for the b*8 team. ( Portal hardware)

Provides detailed information for BOMs used to create Commercial Invoices for all prototype shipments.

-Consults on all Compliance issues associated with Int'l shipment processing.

Network Appliance – Global Sales Operations Jan. 2015 - Jan. 2017

Migration / Logistics Analyst

Project and Program Management of Storage devices - domestic and international deployments.

Working with Sales, Marketing and Engineering to provide customer data storage, Migration, Inventory solutions.

Applied Materials – Pilot Production Jan. 2014 - Sept. 2014

Project Manager

Project and Program Management of Semiconductor tool builds, domestic and international customer shipments.

Working with Sales, Marketing and Engineering from product inception, thru BOM changes to the Pilot builds of CPM, Etch and ALD platforms. Completed all documentation for customs compliance and int’l shipping of semiconductor equipment and spare parts.

Google, Inc. Maps Project Jan. 2012 - Jan. 2014

Logistics/ Customer Service Consultant

Global logistics coordination of Google Maps equipment/inventory for APAC, EMEA, LATAM & North America.

Working on multiple platforms and projects as the Global Logistics coordinator.

Supported Special Collects program as Operations Lead, researching, collecting data and closing contracts.

Completed all documentation for customs compliance and int’l shipping of Google Streetview equipment and spare parts. Obtained Dangerous Goods certification.

Computer Parts Now Dec. 2010 - Nov.. 2011

Sr. Operations Manager

Responsibilities: All Operations functions to include HR, Purchasing, Inventory Control, Shipping/Receiving Trans-

portation and Facilities. Tasked with the implementation of WMS software package and the complete relocation of the San Jose facility.

Milestone Technologies May 2008 - Dec. 2010

Sr. Operations/Transportation Manager – Google Inventory

Responsibilities: All IT related inventory, storage, disposition, special events, retrieval and recycling of Google equipment. Management of Mt. View warehouse, personnel and all U.S. remote sites, including Procurement, with Logistics responsibility for all Global inventory sites managed by Milestone.

Systems & Software: Oracle 11i database, Purchasing, Receiving, Inv. Control, Microsoft Visio, Excel, Word, PPT


Increased revenue by 28% in 2009, Designed & installed warehouse pallet rack system, 40% more storage

Implemented Cycle Count program, 97% accuracy. Completed Diagnostic & QA process, reducing overall errors by 33%, allowing team to achieve 98% accuracy.

Bloom Energy Corporation Feb. 2007 - March 2008

Logistics/Warehouse/Transportation Manager

Responsibilities: Shipping/Receiving, Stockroom Services, Inventory Control, Import/Export Compliance, Freight contracts, 3PL Management, Rigging & Equipment Installation/support.

Systems & Software: PCMRP, Oracle 11i database, Purchasing, Rec’g, Inv.Control, Microsoft Visio, Excel, Word, PPT


Reduced Freight vendor base & increased rate discounts for a savings of $45K in 1st Qtr

Set up new Rigging contractor, reducing move & install costs by 27% over previous vendor.

Implemented Cycle Count program PCMRP and Oracle database, organizing inventory into A,B,C classifications, eventually improving inventory accuracy to 96% by end of 3rd Qtr.

Organized whse to increase kit pulling accuracy to 98%, utilizing company storeroom & 3rd Party vendor facility.

Yahoo, Inc., Sunnyvale, CA Nov. 2003- Sept. 2007

Facilities/Logistics/Transportation Manager

Responsibilities: Corporate Mailroom/Shipping/Receiving Services. Import/Export Compliance, SOX Compliance, Freight contracts, Corporate copier MFD program, mail meters, shipping equipment, TDM/Shuttle management.

Systems & Software: Oracle Database 10g, Purchasing, Procurement, Transportation, Warehouse modules, Microsoft XP, Visio, Excel, Word, PPT.


Utilizing Oracle Procure, Trans/Whse Manager, reduced PO Rcvg errors & streamlined process flow by:

Defining /writing new receiving procedures to include SOX compliance process., Reducing errors quarter by quarter reaching -0- errors after 3 quarters from initial implementation, passing all SOX audits for last 18 months, Setting up filing system to record/file paper trail for all P.O. related receipts

Worked with IT, Marketing, Sales, Procurement and Site Ops depts., establishing a Steering committee, Commodity team, focusing on the inter-connection/cross-functional roles relating to the Panama project.

Freight bills too high: -reduced number of carriers, while increasing discounts with remaining vendors

-negotiated contracts to include incentives, resulting in 22% domestic, 28% international savings

Employee Commute/Transportation Requirement -movement of 450+ employees to/from San Francisco & 6000+ employees daily – intra-campus -movement of 700-900 employees to and from train stations daily, including BART connection. $185K to $3.5M budget, going from1 bus / 1 van to 17 shuttle buses, 6 vans

Analog copier conversion/paper reduction

-converted all domestic offices copiers to MFD digital units, going from 72 to 186 copiers in 3 yrs

-60% reduction in stand-alone printers & fax machines, reducing paper usage 27% in SC / S’vale.

General Growth Info: Mailroom/Shipping group was able to keep up with the explosive growth of the company from 2,300 to 5,600 employees in 3 years (4.5 employees to 21 employees in 3 years), expanding from 1 mailroom, 1 shipping/receiving dept, to 5 mailrooms & 2 shipping/receiving areas.

Comdisco, Inc., San Jose, CA Sept. 2000 - Sept. 2003

Senior Operations/Purchasing Manager

Responsibilities: All site operations functions (included General Manager assignments)for all the San Jose facilities to include Production, Inventory Control, Logistics, Purchasing, Transportation, Administration and Facilities.

Systems & Software: SAP R/3, SAP Logistics, SAP Financials, Custom applications, MS Excel, Word, Visio, PPT


Utilizing SAP custom applications of Logistics/Financial modules, we were able to reduce all transportation costs, building a Rate Shop matrix that picked the most cost effective vendor and service per shipment

reduced number of vendors/carriers from 8 to 3

negotiated LTL and International rates resulting in 26% rate reduction overall.

Crating/Packaging costs too high

-reduced vendors from 5 to 2, negotiating contracts to increase discounts 14%, saving $118,000.

Spare parts inventory too large

-completed physical inventory (3,800 sku’s), cycle count program with 99% accuracy after 18 mo.

-set up min/max levels and sold excess inventory for approximately $450,000 (1st year).

-set up spare parts purchasing procedures, reduction in purchasing costs of 34% over 2 yrs.

FedEx Global Logistics, Fremont, CA June 1998 - Aug. 2000

Operations/Transportation Manager

Responsibilities: SUN Microsystems Transportation (3PL), $35M freight budget, Domestic and International traffic, Freight payment and Analytical departments (formerly FDX Supply Chain Services). 45 employees in group.

Systems & Software: SUN UltraSparc III, Linux, Teamware, Evcor custom WMS/TMS, MS Word, PPT, Excel. Accomplishments:

Utilizing Teamware and the Evcor Custom TMS, developed a Rate Shop matrix that defined/classified all shipments (dom. & intl.), picking the most cost-effective vendor, lane and service, resulting in:

Reduction in carriers from 26 to 12 within 9 mo., savings $3.3M in freight costs over 18 mo.

Worked cross-functionally with SUN and FedEx Finance, Procurement and Operations groups, to improve and re-define the Score card process for existing vendors.

set up tighter quantitative data categories, resulted in18% better scores & improved OTD.

LTL freight costs too high, negotiated 8 vendor contracts resulting in an overall discount increase of 11%.

Akashic Memories, San Jose, CA Sept. 1996 - Apr. 1998

Warehouse/Materials Control/Purchasing Manager

Responsibilities: Shipping, receiving, maintenance stores, inventory control and warehousing of all media and substrate raw materials and finished goods inventory. Negotiated all Freight contracts, assisted Procurement group.

Systems & Software: Oracle 8g, Oracle Procurement, Oracle Receiving, MAC, Excel, Word


Spare parts inventory, reduced quantities of inventory based on minimum/maximum levels of MRP

-sold excess inventory, equipment raising $230,000 in first 9 months

Freight costs too high, changed LTL and Express carriers increasing discounts over 30%,

-negotiated contract with 4 carriers resulting in reduced costs over the first year of $370,000 - set up cycle count program for raw materials, stores & finished goods, where inventory accuracy went from 82% to 92% in 6 mo., and then 97% after 10 months.

Intuit, Inc., Menlo Park, CA 1992-1996

Warehouse/Distribution/Transportation Manager

Santa Cruz Operations, Santa Cruz, CA 1990-1992

Warehousing/Distribution Manager

RasterOps Corporation, Cupertino, CA (start up) 1987-1989

Manufacturing/Purchasing Manager

Mitsubishi Electronics, Semiconductor Division, Sunnyvale, CA 1983-1987

Warehousing and Transportation Manager


Doctorate Candidate

MBA - University of Phoenix, San Jose Campus

B.A. - Business Management - St. Mary’s College, Moraga, CA

A.A. (2), Marketing/Business, San Jose City College, San Jose, CA

Dangerous Goods Certification – 2014 thru 2017

APICS – SCM Cert. - Santa Clara Valley Chapter


American Management Association, Purchasing Manager’s Association

Materials Handling & Management Society, APICS – SCM Cert. - Santa Clara Valley Chapter


U.S. Army / Veteran / Honorable Discharge

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