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Customer Service Representative

Location:
Canada
Salary:
39,000
Posted:
February 11, 2019

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Resume:

Marcia Raynor-Reid

**** ******* *** ******, ***********, Ontario, L5W 1L6

Phone: 416-***-****

Email: ac8gh4@r.postjobfree.com

CAREER SUMMARY

Excellent communication, interpersonal and problem solving skills with the ability to work with all employees within and across departments and with external companies and adept to consistently provide innovative solutions to clients;

Flexible and self-motivated team player with demonstrated organizational and time management skills within deadline driven environments;

Ability to develop and maintain cooperative working relationships with multiple stakeholders, use own initiative to perform independently; work as a team player to achieve organizational goals;

Ability to manage own workload and support others as required in order to deliver quality results and meet predetermined timelines;

Proficient in: MS office including Word, Excel, PowerPoint and SharePoint

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE / CUSTOMER SERVICE REPRESENTATIVE

HRAI / Altis Feb 2018 – Jul 2018

Carries out administrative duties related to reporting, database management, contractor lockouts or any other contractor issues.

Maintains up to date filing systems, including due diligence in maintenance of contractor files.

Provides excellent customer service and resource support to external parties such as contractors, consumers and internal staff with respect to the programs and services offered within the program.

Assist Senior Project Coordinator with tracking contractor compliances.

Provides recommendations that will enhance relevant programs or operating procedures and practices.

Perform other duties as assigned.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Bell Canada Jan 2005 – Jul 2016

Created positive client experience by understanding and meeting clients’ transactional and service needs quickly, professionally and accurately.

Identified and provided possible resolution for installation of services due to missed appointments.

Answered incoming calls promptly and promote sales of the organization’s services by offering promotions within mandated limits.

Developed and maintained regular contact with customers to ensure solid relationships and retention.

Acted as the point of contact on the billing priority queue while identifying potential billing problems and ensured timely resolutions by negotiating payment arrangements to meet customer’s needs while achieving best value and results for the organization.

Liaised with internal stakeholders to resolve escalated customer installation issues.

Met or exceeded call center monthly performance objectives including call quality and call handle times.

Acted as the resource person for the department and assist when needed to maintain smooth flow of daily work processes.

Marcia Raynor-Reid

7181 Lantern Fly Hollow, Mississauga, Ontario, L5W 1L6

Phone: 416-***-****

Email: ac8gh4@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Shaw Cable Mar 2002 – Jan 2005

Promoted the organization’s products and services to potential customers.

Researched outstanding payments and perform routine data entry functions to resolve findings.

Delivered friendly and professional service to new and existing clients by telephone.

Took ownership of clients’ complaints and issues, initiating action or resolving the problem within a reasonable time and keeping the clients informed during the process.

Organized and updated job status on scheduler daily for complete and accurate technician report.

DIRECT MARKETING ASSOCIATE / CUSTOMER SERVICE

Cantel (Now Rogers) Dec 1997 – Mar 2002

Maintained ongoing contact with customers to acquire information regarding TV packages and line up.

Answered telephones and provided assistance on the processing of orders and scheduling of appointments for prospective clients.

Responded to customers’ inquiries regarding technical assistance due to outages in area.

Processed payments on finance account via credit cards and preauthorize payments.

Performed administrative duties such as data entry, filing, faxing and photocopying.

EDUCATIONAL QUALIFICATIONS

Information System Program

Centennial College 1995

Management Studies Certificate

SCAS 1991

Secretarial Studies Certificate

SCAS 1990

RECOGNITION

Bell Canada : Recognition for delivering top tier customer service 2010

VOLUNTARY ACTIVITIES

Apple Creek Children’s Ministry, Teacher, Markham, Canada Present

Good Deeds Food Bank, Markham, Canada Present



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