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Sales Customer Service

Location:
Brookline, MA
Posted:
February 11, 2019

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Resume:

Summary: Fifteen years in Real Estate Management in a twenty-one year Real Estate career. As real estate broker, earned top ranking out of 1,200 multiple listing agents for 19-year span, as well as numerous other sales recognitions; recruited and retained sales talent; conducted sales and customer service training; collaborated on annual initiatives; and implemented innovative

sales strategies and website initiatives

Accomplishments:

Top Sales Agent, Santa Fe Association of Realtors 1995- 2013

Achieved top sales agent ranking out of 1,200 multiple listing agents,

earning total sales volume of over $241 million

Top Sales Agent, SunCor Development Company 2000- 2011

Gained recognition out of sales agents across 4 states

President’s Elite, Coldwell Banker 1999

Ranked in top 5 percent of Coldwell Banker agents internationally

Rookie of the Year, Coldwell Banker Trails West Realty 1995

Experience:

Property Management

Rancho Viejo Estates, LLC 2013- Present

Marketing properties for rent, taking applications and vetting potential tenants, executing leases,

collecting rents and disbursing funds to owners, managing regular maintenance and repairs as

needed, obtaining bids for repairs and paying vendors. Ongoing communication with owners to

keep informed on status of property.

Consultant 2016-2017

Berkshire Hathaway HomeServices : NE Prime Properties

Task was to turn around an under performing office. Investigated the culture, policies and procedures of office. Created detailed report for CEO with recommendations. Hired a new manager and helped her launch new initiatives to position company for success.

Sales Manager/ Real Estate Broker 2014- 2015

Coldwell Banker Trails West Realty, Santa Fe, NM

Increased multi-million dollar producers by 60% through recruiting new talent, as well as

mentoring, supporting, and training existing agents

Implemented weekly group classes for all agents and one-on-one, follow-up coaching

sessions based on individual agents’ needs

Redesigned company website to incorporate user-friendly navigation, straightforward

layout, and appealing theme, highlighting company’s main objectives

Introduced marketing-branding initiatives and contracted with technology firm to assist

with agents’ personal websites, social media, and remodel of agency’s website

Brought on board in-house mortgage company

Sales Manager/ Real Estate Broker 2000- 2013

Rancho Viejo Master Development, Santa Fe, NM/ SunCor Development

Collaborated to develop and implement annual strategic plans, including marketing agendas; invitation-only sales; first-time buyer marketing campaigns; advisory panels; employee benefits programs; yearly realtor picnics; and in-house classes on customer service across all

departments, including land development, construction, and sales

Served as instructor for various real estate brokerages; trained new agents in effective real

estate sales

Initiated studies and research on buyer demographics and analyzed company’s market position to effectively penetrate new niches and promote product designs

Real Estate Broker 1995- 1999

Coldwell Banker Trails West Realty, Santa Fe, NM

Achieved President’s Elite status, earning position in top 5 percent of Coldwell Banker agents

on international level, in addition to numerous other awards for sales recognition

Attained Previews designation

As part of executive committee, collaborated with sales manager and brokerage’s other top

agents to plan and execute sales and marketing initiatives

Earned Rookie of the Year during first year with agency

Professional Associations:

National Association of Realtors, Member 1995- Present

Greater Boston Association of Realtors 2015-Present

New Mexico Association of Realtors, Member 1995- 2015

Santa Fe Association of Realtors (SFAR)

Board of Directors 2009- 2011, 2000- 2003

Government Affairs Committee 2009

Government Affairs Committee Chair 2003- 2004

Government Affairs, New Mexico Association of Realtors 2002- 2003

Membership Chair 2002

La Entrada Homeowner’s Association, Board Member 2008- 2011

Ranch Viejo South Homeowner’s Association, Board Member 2002- 2009

Education/

Licenses:

Real Estate Broker License

Doctoral Program in Clinical Psychology

Fielding Institute, Santa Barbara, CA

Master of Education in Counseling Psychology

University of North Texas, Denton, TX

Bachelor of Arts in Communications

Abilene Christian University, Abilene, TX

Volunteerism:

Youth Soccer, Little League, and Basketball Coach, Santa Fe, NM

Building & Grounds Committee and Marketing & Outreach Committee Member

Rio Grande School, Santa Fe, NM (independent pre-K through 6th grade school)

Reel Fathers Board Member ( In charge of Development)

Board of Trustees

Southwestern College, Santa Fe, NM (graduate school for counseling and art therapy)

Advisory Board Member

Early Childhood Program, Holy Faith Episcopal Church, Santa Fe, NM



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