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Customer Service Insurance

Minneapolis, Minnesota, United States
February 13, 2019

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Mary E Greene

***** ***** ** **

Andover, Mn 55304




I am an honest, dependable hard worker with extensive experience in a medical business office setting including: accounts receivable, patient accounts, Additional billing, claims processing, filing Appeals. I have a broad knowledge of numerous medical and revenue cycle software (Excellian (EpicCare), Cerner MNIT’s (MNMA) Connex (Medicare). I am an effective team member, with the ability to analyze and develop solution to problems and issues.

3-13 to current Mn Oncology-Patient Account Specialist

Responsibilities-Monitoring payment plan adherence

Work with Medicaid, BC, Medica, Medicare, Humana

Medicare/Medicaid appeal, redeterminations

Process Bankruptcy notices/discharges

Process Mail Returns

Investigate/Research outstanding Self-Pay A/R

Verify Insurance coverage

Work with coders/cash posters

Work on Connex (Medicare web) MNIT’s MNMA

Claim submission

File clms to Nursing homes/Hospice using fee schedule pricing

10-11 to 3-13 Circle of life (PCA)


Assist Clients with personal care

Assist w/shopping, house cleaning

Wound care


11-10 to 09-11 Professional Service Bureau (Outsource company for Mayo Clinics)

Monitoring payment plan adherence

Worked old accts for pmt—Medicare, BC, Medicaid, Medica

Verify Insurance coverage

Filed appeals to insurance’s

Update Pt’s demographic screen

8-03 to 8-07 Parker Hughes

Worked w/Medicare, MNMA, BC, Medica,

Was Supervisor of the Medicare/Medicaid Team

Filed Medicare/Medicaid appeals/redeterminations

Work with coding/cash posting team

Investigate/Research outstanding Self-Pay A/R

Verify Insurance coverage

Work with coders/cash posters

Claims submissions

Update demographic screen

I have 20+ years of customer service in Patient care, I have also worked accounts receivable, reimbursement auditing, Account

Adjustments, journal entries. I’ve filed appeals to insurance companies. I am a self-starter and I can prioritize task. I would very much

enjoy the opportunity to meet you in person.

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