Rolf Temme

Place of birth: Hameln, Germany

Citizenship: German; resident in the Philippines

Marital status: Married

Languages: English, German, Italian (mother tongue level) Spanish, French (working knowledge)

Degrees: MA in German Literature MBA equivalent in marketing

Summary

Master of Arts, MBA equivalent, negotiation and sales skills, client relations and crisis management, vast professional experience in commerce and education, profound knowledge of various foreign languages, experience in independent research, intercultural competence, results and success oriented, stress resistant, physically fit, unlimited disposal to travel, familiar with all sales oriented administrative tasks, excellent general knowledge in all fields, especially humanities and history, vast manual skills, in possession of drivers license

Employment History

Since 10/17 Complaint and Claims Management; Bosch Service Solutions

Handling and solving passengers’ claims for a major European airline

04/14 to 01/17 Client Relations Management; Senior Software Eng.; Accenture

07/16 to 01/17 “Bench”

While waiting to be assigned to a new project; trainings in New IT applications: DevOps; PeopleSoft; Marketing and promotion of DevOps. Termination of employment due to “redundancy” on Jan 15 2017.

02/16 to 06/16: Fincantieri SpA Project

Role: Functional Team Lead

Client relations management, presenting solutions, conflict and crisis management, editing and revising technical documentations in Italian and English, administrative tasks as team lead, metrics, monitoring and testing applications.

04/14 to 01/16: BMW SAO Project

Client relations management, presenting solutions, troubleshooting, conflict and crisis management, editing and revising technical documentations in German and English, permanent contact with client and onshore team via telephone/Lync, on-call duty 24/7, coaching of other resources, conducting seminars on German mentality and culture

04/13 to 03/14 Business Consultant; AspireIT

Contractor, deployed at Accenture, BMW SAO Project

Tasks and roles see above.

05/08 to 12/11 Security Officer, in service of US Armed Forces, Germany

Commanding a guard force as senior officer, usual control and surveillance tasks, additional qualification in airport and flight security; liaison officer to German Authorities.

06/07 to 12/07 Manager, International Freight Forwarder, Germany

Truck disposition, preparing of offers, acquisition of orders and new clients, responsibility for personnel, organization of special transports including permits from the authorities, general administrative tasks.

07/06 to 05/07 Personnel Leasing, Randstad, Germany

Occupied within the field of personnel leasing in various sectors

05/04 to 02/05 Key Account Manager, Wolz Nautic (naval supplier), Germany

Customer service and consulting of Italian Yacht wharfs regarding teakwood decks and interior design, organization and surveillance of the complete execution of orders including their forwarding, numerous business trips and visits of trade fairs in Italy, acquisition of teakwood in Italy

2001 to 2003 Manager, Euro Schulen Organisation, Germany

Planning, organization and execution of in-house seminars in the field of foreign languages for numerous companies and institutions including the German Armed Forces, recruiting of instructors, direct acquisition of clients, all PR activities, administrative work.

1993 to 2008 Owner Manager, Antiques and Art, Germany

Import of antique furniture and other antiques from the former Eastern block countries, sales to retailers, restoration, own studio, buying and selling, furnishing antique fairs in Western and Southern Germany, Austria and Northern Italy, temporarily subsidiary branch in Brno, Czech Republic

1988 to 1990 Export Area Manager, Bullmerwerk, Germany

(Special machinery for the textile industry) At the beginning intensive familiarization with the applicative technology of the high-tech equipment manufactured, simultaneously responsible for all distribution activities in the Mediterranean countries, USA, South Africa and South Korea.

From June 1988 Export Area Manager for Southern and Western Europe, Africa, Asia, North and South America, directly responding to the proprietor/General Manager

Reorganization and setting-up of distribution channels, surveillance and support for contractors and agents in all countries in question, organization and supervision of the complete commercial administration, preparation of individual offers according to clients’ needs on their sites or in occasion of international trade fairs, personal care of pilot projects.

1983 to 1988 Export Manager, Ceramiche Settecento, Italy

(ceramic tiles) Product management and marketing, complete reorganization of the international distribution channels, vast acquisition of clients and agents abroad, international trade fairs, optimizing sales by means of frequent visits to clients and agents, incrementation of the export share from originally 10 per cent to more than 50 per cent of the total turnover, organization and surveillance of sales administration and forwarding.

1982 to 1983 Export Area Manager, Ceramiche SAICIS, Italy

Initially clerk in charge: commercial administration, customer care in the factory, correspondence in German, English and Italian. Familiarization with the product and its specific field.

After two months appointed responsible area manager for all German and English speaking sales areas in Europe and the Mediterranean, optimization and supervision of existing sales structures also in occasion of numerous business trips abroad and during international trade fairs.

1979 to 1981 Associate Instructor, University of California, USA

Teaching German language and literature, organization and conduction of language and literature classes, lecture series on German cinematography of the 1920’s/30’s, cooperation in Prof. Sammern’s cinematic interpretation of Ingmar Bergman;s “The Silence”, presentation of own research, also in the field of humanities and comparative literature in occasion of conferences and meetings

Educational Background

1991 to 1993 Akademie fuer Fuehrungskraefte (management academy), Stuttgart, MBA equivalent in marketing

1978 to 1979 California State University, Sacramento: Master of Arts, GPA: 4,0

1976 to 1978 Universitaet Heidelberg, intermediate exams in German Literature and History

1967 to 1976 Gymnasium Neckarbischofsheim, Abitur (high school/college, BA equiv.), Scheffelpreis (award for outstanding achievements in literature and history)

Additional Skills and Interests

Foreign languages: German, Italian (both mother tongue level)

Spanish, French (good working knowledge)

Drivers License: European C1E and Filipino DL

Memberships: Rotary International Chapter 3780; Camp Aguinaldo Club; humanitarian projects

ACAP (Animal Care Advocacy Philippines); Animal Protection

Manual skills: restoring antique furniture and old houses, repairing cars

Hobby: military history, drawing, writing poetry, maintaining a private shelter for abused and rescued cats

Literature: way too much to list here

Sport: riding and training horses

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