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Manager Sales

Apache Junction, Arizona, United States
February 12, 2019

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Hilda Dmerino



Retail Business Banking and General Management

Small business lending/business market executive offering background in finance and branch-banking operations. Consistently achieve positive results in an ever-changing business environment. Proven track record of maximizing new business opportunities, retaining an existing account base, and consistently achieving corporate financial performance goals. Demonstrated success in leading teams during company reorganizations and rightsizing activities. Motivational management style. Computer literate. Working knowledge of Microsoft Office products. AREAS OF EXPERTISE

• New Business Development • Strategic / Financial Planning

• Building Client/Customer Relationships • Motivating, Mentoring, Staff Development

• Effective Decision-Maker • P&L Management / Cost Containment

• Problem Analysis and Resolution • Marketing and Presentation Skills

• Persuasive Communicator • Organization/ Multi-Project Management

• Customer Needs Assessment


Wells Fargo Business Banking Group - Target market $5M and under in revenues with credit needs up to $250K. Worked directly with banking centers for leads and opportunities. Responsible for educating banking centers on business products. Increased volume of business with local dealer base, while maintaining a 1.5% delinquency rate with an average ROE of 25%. Recognized for achieving largest monthly volume in branch lending. Achieved highest volume of credit life and disability add-on sales. Began career as bank teller and advanced through ranks based upon merit of work performance. EMPLOYMENT HISTORY

Michoacán’s Automotive Tire Sales, Phoenix, AZ 2018 to Present General Manager

Courteously assist customers in a wholesale tire company with purchase selections. Create attractive merchandise displays. Records show boost in sales of displayed merchandise.

Kemper, Phoenix, AZ 2018 to 2018

Claims Adjuster

Assisted in training new representatives involved in negotiating property damage for automobile claims and minor bodily injury or lost wage cases and determining costs to repair automobile and settle claims. Interviewed and took depositions for fraud investigations. Utilized Spanish language skills to negotiate some claims.

Trinity Income Tax, Phoenix, AZ 2016 to 2017

Office Manager

Maintain responsibility for the overall operations of assigned facility and projects related to tax preparation, personnel, training, administrative services.

Wells Fargo Bank NA, Phoenix, AZ 2014 to 2016

Business Consultant

Maintain responsibility for managing new business development efforts, as well as retention and expansion of existing business relationship.

Wells Fargo Bank NA, Phoenix, AZ 2011 to 2014

Branch Manager

Coordinated and directed the activities of up to five departments, including data entry, computer operations, check / sort operations, customer balancing, and distribution. Supervised approximately 15 employees. Wells Fargo Bank NA, Phoenix, AZ 2008 to 2011

Business Specialists

Responsibilities included servicing of Business Banking customers for Wells Fargo Bank NA. Set-up of cash management products (lock box, sweep ZBA), Cash concentration merchant services, problem solving loan documentation, and wire transfer set up. EDUCATION

International School of San Salvador, San Salvador, El Salvador 1991 H.S. Diploma


• EEO Sensitivity • Safety/Loss Control

• Wells Fargo Bank NA Professional Retail Banking • Graduate - Wells Fargo Bank Manager Training Management Seminars Program

• Marketing Seminars • Value Based Selling/Management

• Managing Management Time

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