*

Dexter McKnight Sr.

*** *. ***** *** *

Oak Park IL 60302

773-***-****

ac8fzj@r.postjobfree.com

Experience

Informis Health solutions

Chicago IL

Member services associate

*/**-******* (seasonal position)

● Handled inbound calls from Medicare members

● Resolved insurance questions in regards to members plan

● Connected members to appropriate departments

● Noted calls appropriately for members inquiries

Sears Chicago IL

Customer Service 12/14-12/17

● Resolved any customer issues via face to face, phone, or email

● Responsible for cash register

● Stoking different departments

● Handled all receiving duties

● Housekeeping

American Water Urbana, IL

Office Support 3/13-8/13

● Drive forklift

● Unload load trucks

● Payroll for 13 employees

● Responsible for 48hr or emergency Julies

● Mapping of projects for engineers

● SAP orders to crews

● Assisting Supervisor in vast day to day operations

● Handled all inbound customer issues via phone or email Spherion/Guardian West Urbana, IL

Forklift Driver Press Dept. 12/12-3/13

● Drive forklift

● Load and unload trucks

● Die Changes.

● Operating crane and moving die and presses to and from staging area Motorola Industries Arlington Hts, IL

Shipping Clerk/Receiving Clerk 4/10-10/10

● Assured complete and on-time execution of orders with verification of order billing and data entry.

● Received, logged, and managed orders.

● Monitored customer shipments daily and assured timely pick up, delivery, cancellation, re-consignment or return of shipments.

● Received daily orders and matched purchase orders with receivables.

● Contacted customers as liaison and coordinated drivers GSI Technologies Burr Ridge, IL

Shipping Clerk/Receiving Clerk 6/08-2/10

● Assured complete and on-time execution of orders with verification of order billing and data entry.

● Received, logged, and managed orders.

● Monitored customer shipments daily and assured timely pick up, delivery, cancellation, re-consignment or return of shipments.

7

● Received daily orders and matched purchase orders with receivables.

● Contacted customers as liaison and coordinated drivers. Stellar Distribution Chicago, IL

Shipping Coordinator 3/07-4/08

● Moved tonnage to destination in an efficient and expedited manner.

● Integrated drivers and assured complete and on-time execution of orders.

● Observed customer shipments daily and assure timely pick up, delivery, cancellation, re-consignment and/or return of shipments.

Bekins Van Lines/Home Direct USA Hillside, IL

Customer Service Rep/Dispatcher West Coast 1/03-12/06

● Paid drivers with mile maker pro for payroll consisting of (22 runs) 50 drivers and any additional services for drivers.

● Contacted customers as liaison and coordinated drivers.

● Coordinated Third Party trucks to fill overflow of excess tonnage/product.

● Directed drivers that had breakdowns with tractors or trailers for repair.

● Monitored customer shipments daily and assured timely pick up, delivery, cancellation, re-consignment or return of shipments

● Inbound call center duties

Education

TritonCommunity College River Grove, IL

Major:Journalism/Mass Communications June,1990

Parkland Champaign, IL

Social Work January, 2012-2014

Albert G. Lane Technical High School Chicago, IL

Diploma August, 1988

Skills

Typing 40 W.P.M., Shipping/Receiving, Inventory control/Cycle Counting, Pick/Packing, Data Entry, Microsoft Office, Logistics, Lean, Scanning RF Guns, Forklifts, SAP, Softeon, Lotus Notes, WMS, Printing and Bindery, Customer service, Call Center.

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