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Customer Service Employee Relations

Location:
Mumbai, Maharashtra, India
Salary:
20000 t 30000
Posted:
February 08, 2019

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Resume:

JAYA KAPASE

***/* ****, **** **** SOC HOS,

N.P. THAKKAR ROAD, NR. RAJPURYA HALL,

VILEPARLE EAST, MUMBAI,

MAHARASHTRA 400057

(H) 901-***-****

ac8fdk@r.postjobfree.com /

ac8fdk@r.postjobfree.com

Skills

Excellent planner and coordinator

Vendor relations

Microsoft Office expertise

Meeting coordination

Client relationship management

Client correspondence

Process improvement

Accurate and detailed

Conference planning

Customer and client relations

Customer-service oriented

Multi-line telephone systems

Customer service-oriented

Report analysis

Professional phone etiquette

Excellent communication skills

Travel planning

Administrative support specialist

Work History

March 2015- September 2016 Personal Assistant and admin GHV India pvt ltd Mumbai, Maharashtra

Maintained entire family’s schedule and organized events.

Picked up and dropped off clients at the airport.

Reviewed weekly inventory charts and recorded facility needs.

Screened personal and business calls and directed them to the appropriate party.

Managed and reviewed filing and office systems.

Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.

Filed paperwork and organized computer-based information.

Answered a high volume of phone calls and email inquiries.

Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.

Coordinated and planned vacations for the family.

Handled all incoming information requests for several busy executives.

Maintained appropriate filing of personal and professional documentation.

Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.

Achieved high customer satisfaction for [duties performed].

Set-up and operated line for breakfast and lunch service.

Enhanced company reputation by [action].

Executed basic banking and bookkeeping tasks.

September 2016-November 2017 Admin Coordinator Stekbeck Jewelry Pvt. Ltd. Mumbai, MAHARASHTRA

Maintained master schedule and set up appointments.

Received and responded to customer requests via letter, email, telephone and in-person approaches.

Gathered and organized materials in support of [Area] operations.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Organized and led a [Number]-day staff orientation and training to promote collaboration.

Resolved employment-related disputes through proactive communication.

Administered compensation, benefits and performance management systems and safety and recreation programs.

Worked directly with [departments, clients, management] to achieve [result].

Researched and updated all required materials needed for firm and partners.

Responded to customer requests via telephone and email.

Analyzed departmental documents for appropriate distribution and filing.

November 2017-CurrentAdministration Assistant DBM GEOTECHNICS & CONSTRUCTIONS PVT. LTD. Mumbai, Maharashtra

Answered telephone inquiries from clients, vendors and the public.

Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Processed client rebate reconciliation, reporting and check requests.

Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Opened and properly distributed incoming mail.

Monitored premises security, screened visitors, updated logs and issued passes.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Screened applicant resumes and coordinated both phone and in-person interviews.

Oversaw daily office operations for staff of [200] employees.

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Obtained signatures for financial documents and internal and external invoices.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.

Prepared and distributed payroll for staff direct reports.

Assisted senior recruiting staff with career fairs and recruiting events.

Kept reception area clean and neat to give visitors a positive impression of the company.

Drafted biweekly time sheets executives and employees.

Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

Made travel arrangements for management and executive staff.

Provided clerical support to company employees, including copying, faxing and file management.

Answered and managed incoming and outgoing calls while recording accurate messages.

Directed guests and routed deliveries and courier services.

Answered and quickly redirected up to [Number] calls per [Time period].

Monitored and screened visitors to verify accessibility to inter-office personnel.

Received and routed business correspondence to correct department or staff member.

Corresponded with clients through email, telephone, or postal mail.

Assisted with event planning, including associated travel and logistical arrangements.

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Calculated Usual, Customary and Reasonable (UCR) fees.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Helped distribute employee notices and mail around the office.

Organized all new hire, security and temporary paperwork.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Coordinated board and committee meetings, including schedules and information preparation and distribution.

Managed office supplies, vendors, organization and upkeep.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Prepared packages for shipment, pickup or courier delivery to customers.

Education

1.2005Associate of Arts: BA.EduVartak College Ground, Vasai, MH

Awarded [BEST IN RURAL DEVELOPMENT] FIRST TOP THREE.

Continuing education in MARATHI VANGAMAYA - SHILALEKH.

Graduated in Top 65% of FIRST Class

2008Associate of Arts: ARTM.A. IN VAGAMAYIN MARATHI PRACHIN SHILALEKH MUMBAI UNIVERCITY

Graduated in Top 75% of Class

Awarded GOLD MEDAL IN SUBJECT PROJECT BY PUNA UNIVERCITY AND SHIVAJI UNIVERCITY COMPITITIONIN CONDICTING FROM MAHRASTRA STATE

PERSONALS ACTIVITY

I WILL DO THREE YEAR TRAINING IN RAIFFEL SHUTTING, PISTOL SHUTTING, IN ARMY.

I WILL TAKE CONCEALING OF POLICE TRAINING AND SCHOOLING CHILDREN.



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