PROJECT MANAGER

A dynamic and versatile Information Technology professional with 20+ yrs of proven exp in diverse disciplines and industries

10+ yrs in Global Project & Process Management, including strong Program Management with budgetary responsibility to $55M

11+ yrs exp in Risk Management and System Compliance (SOX)

10+ yrs as Global Business Manager and Global Business System Analyst

10+ yrs exp in Global Quality Management and Quality Analyst

10+ yrs of Industry Compliance Regulations exp i.e. Auto, Banking & Financial, Government…

10+ yrs exp in providing accurate project information and program collaboration using PPM (Project Portfolio Management) to steering committee, stakeholders, and sr. managements [VPs and Directors]:

oPrepared RFP (Request for Proposal), RFI (Request for Information), EPM (Enterprise Project Management), BPM (Business Process Management), Tender, and Statement of Work (based on change management, client business change requirements and functional requirements)

oUtilized Business Subject and Technical Expertise to provide (business & technical) process and (business & technical) cases

oDefined project scope

oShared projects forecast & budget with individual parties

oProvided IT strategic solution and project plan based on the result of enterprise architecture consultancy and technology assessment

oShared Schedule and Resource with individual parties

oPrepared Project Plan (Operational, Strategic)

oPerformed Project Execution ([WBS] Work Breakdown Structure, Assign Tasks, Performance Monitoring)

oEvaluated (communicate by using Action, Issues, Milestone, Risks, Status Report, Timeline, Work Bench)

oProgressed and Application Development (Analyze, Design, Development)

oPerformed Testing (IST, QAT, UAT) to ensure results-oriented quality services

oIntegrate Implementation, Support, and Documentation

oAdherence to IT PMO Best Practices to ensure project management and project implementation services

10+ yrs of PMLC (Project Management Life Cycle) exp (Initiation Phase, Planning Phase, Execution Phase, Monitoring and Control Phase, Closure Phase)

10+ yrs of PDLC (Project Development Life Cycle) exp (Project Initialization, Project Definition, Project Planning, Detail Planning, Project Execution, Monitoring and Control, Close Project, Project Review)

10+ yrs of SDLC (System Development Life Cycle) exp (Project Definition, User Requirements Definition, System Requirements Definition, Project Specification, Analysis and Design, System Development, Integration, Deployment, Implementation, Training, Sustainment)

10+ yrs of Vendors exp i.e. InfoSys, RNTBCI, Tech Mahindra…

10+ yrs Solution Infrastructure Consultant exp engaging periodic team meetings (with Clients, Sr. Managements [VPs and Directors], Stakeholders, 3rd Party Vendors, Marketing, Sales, and IT Teams): to build positive relationship; to seek out industry trends and organization knowledge; to understand and provide business case, strategic plan, project plan, and alternative approaches; to ensure all solutions are client service oriented and supported by business (with Clients, Sr. Managements [VPs and Directors], Stakeholders, 3rd Party Vendors, Marketing and Sales) agreements

Traveled on an international basis to engage with global business and technical teams to develop new client service systems for individual client

Strong supervisory exp involving a multitude of teams up to 200 staff (local and off-shore) in a matrix environment; accustomed to mentoring and coaching team members

Extensive technical exp in a variety of technologies and ability to be “hands-on”

Agile Scrum, Basel II, CA Clarity, CMM (Level III), JIRA, ITIL, MS Office 365 Suite, Planview, PMBOK (PMP), Prince II, RUP, MS SharePoint 2016, Six Sigma, Waterfall

Multilingual: English, French, Cantonese and Mandarin

PROFESSIONAL EXPERIENCE

CompuCom Canada, Project Manager, Toronto, ON June 2018 – Oct 2018

Reported directly to the directors and senior managers, and oversaw 4 Government of Ontario projects from end-to-end including, scope, definition, deliverables, timelines, schedule, stakeholder relationships and issue resolution. SME with global vendors such as Bell, Hewlett Packard, Oracle, and Sun

Managed progress and schedule as onsite and offsite liaison for project architects, senior managers, and technical teams

Directed multi-disciplinary teams of 10+ members, spearheading 4 infrastructure and GUI projects ranging from $1M to $8M: Government of Ontario’s Problem Management, Incident Management, and Change Management Support System ($8M); Government of Ontario’s Storage Resource for SAN Validation Project ($1M); Government of Ontario’s System Administrator for ESX Validation Project ($1M); Government of Ontario’s SQL Cluster Memory Upgrade Project ($1M)

Environment: Agile Scrum, ITIL, PDLC, PMLC, PMBOK (PMP), SDLC, Waterfall, Cisco, Citrix, Database Cluster, DataGuard, Intranet, Internet, J2EE, MS Office 365 Suite (Access, Excel, Project, PowerPoint, Word, Visio), Oracle, Oracle Hyperion, RMAN Recovery Manager Backup, Oracle SuperCluster Clouds, SharePoint 2016, SQL Server, SQL, UNIX, Windows 10, Visual Studio, Virtual System Manager, WebEx, WebLogic, ZFS Storage, ZFSSA Replication

Bestcount Services Inc., Project Manager, Toronto, ON Jul 2017 – June 2018

Supported senior managers to provide successful professional payroll services to individual client. Defined a new automated payroll solution ($5M) for individual corporate customization, record keeping and CRA new rules and regulations

Managed progress and schedule as onsite and offsite liaison for senior managers and development teams

Provided business solutions for individual business issues including hardware and software requirement, solution specification, information, testing, project team structure, reliability, support and maintenance, configuration, user reference sites, and guarantee

Environment: Agile Scrum, ITIL, PDLC, PMLC, PMBOK (PMP), SDLC, HP (QTP) Quick Test Professional, J2EE, JIRA, MS Office 365 Suite (Word, Excel, Outlook, PowerPoint, Project, Visio), SharePoint 2016, SQL Server, SQL, UNIX, Windows 10, Visual Studio, WebEx

Manulife Canada, Project Manager / Senior Business System Analyst, Toronto, ON Jul 2016 – Jun 2017

Supported directors and managers providing solutions for 3 Retail IS projects. Managed project scope, timeline, schedule, tasks and quality between management groups and technical teams to resolve conflicts. Subject Matter Expert (SME) with vendors such as Ebix, Ipipleline, and other in-house teams

Managed progress and schedule as onsite and offsite liaison for project architects, senior managers, and development teams

Provided project solutions for individual business issues including hardware and software requirement, solution specification, information, testing, project team structure, reliability, support and maintenance, configuration, user reference sites, and guarantee

Received Client Service Excellence Award for all projects: Vitality Dynamic Billing ($5M); Manulife UL Level 2017($1M); Manulife UL Fund Changes($1M)

Environment: Agile Scrum, ITIL, PDLC, PMLC, PMBOK (PMP), SDLC, Waterfall, Cisco, Citrix, Intranet, Internet, HP (QTP) Quick Test Professional, J2EE, MS Office 365 Suite (Access, Excel, Project, PowerPoint, Word, Visio), Planview, SharePoint 2016, SQL Server, SQL, UNIX, Windows 10, Visual Studio, WebEx

Nissan Canada, Project Manager / Business Analyst, Mississauga, ON Jan 2012 – Jul 2016

Reported to senior managers with accountability for 12 in-house development projects for auto industry and Ministry of Transportation’s new regulations. Oversaw projects from end-to-end including, scope, definition, deliverables, timelines, schedule, cost priorities, annual and monthly forecasting, stakeholder relationships and issue resolution. SME with global vendors such as Hewlett Packard, InfoSys, Oracle, RNTBCI, and Tech Mahindra

Managed progress and schedule as onsite and offsite liaison for project architects, senior managers, and development teams

Contributed to tender proposals for international projects supporting information requirements and specifications including location, testing, implementation, system support and maintenance, training, system configuration

Provided project solutions for individual business issues including hardware and software requirement, solution specification, information, testing, project team structure, reliability, support and maintenance, configuration, user reference sites, and guarantee

Directed multi-disciplinary teams of 10 members, spearheading 12 SDLC projects ranging from $500K to $5M:

—EWO ($500K to $1M) Agile projects to provide instant adjustments for customer needs

—Waterfall projects of $1M to $5M to support company as one of the top industry leaders

Environment: Agile Scrum, ITIL, PMBOK (PMP), SDLC, Waterfall, B2B, B2C, CA Clarity, Clouds, Intranet, J2EE, MS Office Suite (Access, Excel, PowerPoint, Word, Project, Visio), DB2, Oracle, SharePoint 2013, SQL, UNIX, Windows 7

Prima Technology Ltd, Project Manager / Solution Infrastructure Consultant, Toronto, ON Sep 2008 – Jan 2012

Reported directly to the directors and senior managers, and oversaw full PMLC and SDLC with professional services to individual clients building business bridges within industry. Managed stakeholder expectations, negotiations and definition of project scope and deliverables as well as schedule, cost priorities, annual forecasts and conflict resolution. SME with global vendors such as IBM, Hewlett Packard, Microsoft, Oracle, and Sybase. Contributed information for international projects’ tender proposals. Provided solutions for a range of individual business issues

Completed 6 projects valued between $1M to $10M with up to 25 team members on time and within budget. Police ESTAR System ($7M); Housing Authority Centralize Computer System ($10M); Police Account and Financial Management System ($10M); Public eSchool System ($3M); Excelza Industrial Limited EDI Shipping System ($1M); CITI Bank GUI System ($1M)

Environment: Agile Scrum, ITIL, PMLC, PMBOK (PMP), PDLC, Prince II, SDLC, Waterfall, ASP, B2B, B2C, CA Clarity, Citrix, Clouds, IIS, J2EE, JIRA, Macromedia Dreamweaver, Macromedia Flash, MS Office Suite (Access, Excel, PowerPoint, Word, Project, Visio), DB2, Oracle, MS SQL Server, SQL, UNIX, Microsoft.Net, WebSphere Studio, SharePoint 2010, Windows Vista, SOA, Planview, eRoom

Bank of Montreal, Project Manager / Program Manager, Toronto, ON Jan 2008 – Aug 2008

Direct Energy, Project Leader / Project Manager, Toronto, ON / USA Aug 2007 – Oct 2007

ScotiaBank, Project Leader / Project Manager, Toronto, ON Jan 2007 – Jun 2007

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration in Computer Information Systems, Ryerson Polytechnic University, 1996

Diploma, Computer Programming, Humber College, 1992

UNIX Operation System Certificate, Digital Corporation

Triton Certificate, BAAN International Service Center

ITIL V2 Certificate, IBM International

Visual Basic Application Development Certificate, Seneca College

ColdFusion, Macromedia Dreamweaver, Macromedia Flash MX, HTML, Java, Java Script, and Java Beans training - AT&T

Host Publisher, HTML, Java, Java Script, and Java Beans training - IBM International

EFrontOffice 8.0 Certificate, Clarify

TECHNICAL SKILLS

Applications: Automation, Architecture, Automotive, Banking, CRM, Customer Services, Education, ERP (MS Dynamics AX), Financial, Human Resources, Insurance, IVR, Patching (ETL), Telecommunication, Trading

Team Sites and Management Tools: CA Clarity, eRoom, JIRA, LBMS, Lotus SmartSuite, MS Office 365 Suite (Word, Excel, PowerPoint, Project, Visio), Planview, SharePoint 2016, Team Connection, WebEx – 10+ yrs.

Hardware, O/S and Platform Tools: AIX, Citrix, Cisco, Hybrids Clouds, DOS, EA Server, IIS, Intranet, Internet, ISPF, Mac, Novell, Oracle SuperCluster Clouds, Public Clouds, Private Clouds, Windows, UNIX, Linux, SharePoint, Sun Solaris, WebSphere, WebLogic, Virtual System Manager, VMWare – 10+ yrs.

Development Tools: Active Directory, Ad.IQ, API, ASP, DOM, DTD, HTML, (ICM) Integrate Case Management, LDAP, Lotus Connections, J2EE (Java, Java Script), .Net, n-Tiers, Object Oriented Analysis and Design, Portal, PowerBuilder, SharePoint, SOA, SOAP, XML, Visual Age Studio, Visual Studio, W3C Standards, Web 1.0, Web 2.0 Standards – 10+ yrs.

Database / Data Warehouse Tools: Analysis, Design (Data Mining, Data Mart), Database Cluster, DataGuard, ETL (Extraction, Transform, Load), Abinitio, Alvion Data Warehouse Storage Area, DB2, DB2 UDB Data Warehouse, MS Access, MS SQL Server, MySQL, Oracle, Oracle Data Warehouse, RMAN Recovery Manager Backup, Sybase (ASA, ASE), ZFS Storage, ZFSSA Replication – 10+ yrs.

BI, Reporting, and SQL Tools: Brio Tools, Business Objects, Crystal Report, Oracle Hyperion, SQL – 10+ yrs.

Testing Tools: HP (QTP) Quick Test Professional, Load Runner, QA Run, QA Partner, QA Center, Road Runner, SQA, Web Check, WinRunner – 10+ yrs.

Methodologies: Agile Scrum, Basel II, CMM, Data Messages, Financial Institution Data Security Policies, FIX, GUI, ITIL, ISO, MOSS, PMBOK (PMP), Project Management Life Cycle (PMLC), OFX, Prince II, RUP, Six Sigma, System Development Life Cycle (SDLC), SWIFT, Waterfall

Contact this candidate