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Customer Service Human Resources Sourcing Interviewing Talent Acquisit

Location:
Knoxville, TN
Posted:
February 06, 2019

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Resume:

Contact Information

Email ac8ex2@r.postjobfree.com

Address **** ********** *****, *********, ** 37923

Phone 865-***-****

Skills

Leadership

Management

Sourcing

Recruiting

Critical Thinking

Training

Active Listening

Time Management

Human Resources

Sales and Marketing

Donna Howell

A critical thinker with extensive experience in hands on training, sales, and operations management. A highly accomplished record of successful leadership in marketing and customer service. A visionary, able to think outside the box, and improve efficiency through strong leadership of productive teams.

Experience

Regional Talent Acquisition Specialist

Scheduled and confirmed appointments for clients, customers, or supervisors

Prepared or maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software

Interpreted and explained human resources policies, procedures, laws, standards, or regulations

Hired employees and process hiring-related paperwork.

Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities

Scheduled and conduct new employee orientations

Conducted reference and background checks on job applicants

Performed searches for qualified job candidates, using sources such as computer databases, networking Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals

Interviewed job applicants to obtain information on work history, training, education, or job skills

Developed or implemented recruiting strategies to meet current or anticipated staffing needs

Advised management on organizing, preparing, or implementing recruiting or retention programs

Holiday Inn Club Vacations Gatlinburg, Tennessee August-2015-Current

Regional Recruiter Contract

Cold called in ERs to recruit ER physicians for rural ERs in the state of Louisiana

Sold physicians on the idea of working every other week for the same amount pay currently being earned

Created/developed sellable schedules for physicians

Built rapport with gatekeepers and ER staff

Obtained CVs and medical credentials for HR staff

Tracked candidates from initial call to orientation

Correct Care Knoxville, Tennessee August-2017

November-2017

Regional Director of Talent Acquisition (Interim)

Worked as a functioning Interim Regional Director until the position was filled

Trained and coached entry-level recruiters on Ultipro software (5) Recruiters

Designed guidelines for choosing the optimum recruitment channel and recruitment source

Conducted trainings for sourcing employee pool using internet recruiting sources, media advertisements, job fairs, recruiting firms, or employee referrals, networking with current employees and businesses.

Conducted weekly conference calls with team for updates on open requisitions

Created and implemented tracking system to track each recruiters calls and sourcing

Explored the market best practices in recruitment and staffing and implemented those practices to the team

Built quality relationship with internal and external recruitment agencies

Managed and developed the team by designing recruitment trainings once a week

Conducted job interviews for managerial positions for the organization

Acted as a single point of contact for managers regarding recruitment topics

Holiday Inn Club Vacations Gatlinburg, Tennessee October-2017

December-2017

Branch Manager

Managed and supervised Customer Service Reps and work schedules

Successfully recruited 99 to 100% of Employers (Clientele)

Created and conducted training and implemented compliance training for staff

Organized and scheduled periodic certification training for multiple occupations

Conducted performance evaluations of staff

Implement required compliance training

Labor Smart Knoxville, Tennessee April-2015

August-2015

Director of Career Services

Successfully recruited 100% of Key Employers for positions for graduates and Pre-Grads

Scheduled Quarterly Audits to insure policy compliance and evaluate personnel on all aspects

Conducted trainings and training meetings as needed to implement required compliance training

Produced timely performance evaluations, conducted investigations into compliance violations and coordinated efforts with risk management

Planned career fairs/events on and off campus

Attended networking events with Knoxville American Marketing Association (KAMA) and Knoxville Chamber of Commerce

Supervised and managed career services staff, set goals for staff, build morale for employees and recognize achievements

ITT Technical Institute Knoxville, Tennessee November-2014

August-2015

Director of Recruitment (Interim)

Worked a duel role as a functioning Interim Director of Recruitment until position was filled.

Managed and supervised Admission Representative staff and front desk personnel (15 Staff)

Created monthly schedules for staff

Conducted trainings and training meetings as needed to implement required compliance training

Produced timely performance evaluations, conducted investigations into compliance violations and coordinated efforts with risk management

ITT Technical Institute Knoxville, Tennessee January-2017

April-2017

Education

Bachelor of Arts

Carson-Newman College Bachelors of Sociology with concentration in Human Services

Volunteer award from Southern Baptist Association for helping needy families with basic needs

Carson-Newman College Jefferson City, Tennessee 2008

MA

Attended Strayer University, studied Human Resource Management (4 months from MA)

Argosy University Nashville, Tennessee



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