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Customer Care Software Developer

Location:
Jersey City, NJ
Salary:
90000
Posted:
February 05, 2019

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Resume:

Tanya Khullar

PROFESSIONAL SUMMARY

Detail-oriented System Analyst with 3.5+ years of experience in all phases of requirement management including gathering, analyzing, design, and development of web applications. Extensive knowledge of System Development Life Cycles (SDLC).

Proficient in interacting with business users and stakeholders to identify information needs and initiating process changes and creating Use Cases, Use Case diagrams and Activity Diagrams based on UML methodology using tools like MS Visio, Draw.io

Experience in conducting Joint Application Development (JAD) sessions with cross functional teams for requirements gathering.

Skilled in performing In-depth database analysis and database cleansing using SQL scripts, stored procedures, views and functions.

Team player with excellent communication and written skills with exemplary analytical and problem solving skills.

SKILLS:

System design and analysis, Requirement gathering, System migration/Integration, ROI analysis, Project Planning, Project Management, Cross functional leadership, System Development, Data analysis, System testing, Agile & waterfall methodology

C#, C++, Java, Python, HTML5, XML, JavaScript, JQuery, CSS, Bootstrap, Ajax, MVC5, SSRS reporting, SSIS, Crystal report

Relational Database design and Management(RDBMS), SQL Server, T-SQL, MySQL, MS Access, Oracle

MS Visio, JIRA, draw.io, Visual Studio Team Server(VSTS), TFS, MS Excel, MS PowerPoint, Google Analytics

PROFESSIONAL EXPERIENCE:

Verra Mobility, System Analyst September 2017 – Present

Redesigned electronic toll processing portal and reduced customer care expenses on a per call basis.

Redesigned finance billing process workflow and automated the billing process for each client which reduced the manual effort by 95% and chances of data error by 99%.

Visioning and implementing an Inventory Management System in the company including mobile scanner implementation.

Assist the Implementation team to understand requirements to reduce post production defects by 60%.

Transformation of Business Systems from “on premise” to Azure cloud platform.

Performing Gap Analysis and documenting unique business processes and requirements as user stories

Creating roadmaps for the products considering the future needs of business and prioritizing client needs.

Conducting & participating in technical review sessions with clients and technical teams, providing clarifications for the development team based on the business requirements

Developing the Test Strategy for the integration testing toll roads and Validation of the Test cases based on the Use cases

New York City Department of Transportation, Software Developer Data analyst May 2016 – May 2017

Worked on the full stack development of the responsive web application for Human Resource Portal which resort to server-side technologies like ASP.Net MVC 5 framework and front-end technologies like JavaScript, JQuery and CSS

Analyzed legacy data stored in Microsoft Access application, designed relational database model and migrated legacy data to Microsoft SQL server, created data cleansing scripts for the data normalization.

Involved in analysis, debugging and development of new modules in Asp.Net MVC. Created Amcharts and SSRS reports.

Participated in all phases of application development involving requirement gathering, database designing, creating web application, creating and executing unit test cases, creating deployment scripts and deployment documents.

Deciding on the functional behavior of the software system based on the customer requirements to ensure the future needs of business are considered and is reflected in the road map/vision and the user stories.

People Vendor LLC, California, Application Developer Intern May 2013 – June 2014

Designed & developed Web application using ASP.Net, AJAX, JavaScript, jQuery, Bootstrap, CSS3, C# .Net, XML, SQL.

Participated in gathering the requirements, analysis, design, development, testing, and deployment of enhancements.

Participated in meetings with the end-clients to develop custom UI Components that are cross-browser compatible.

Developing the Test Strategy and Validation of the Test cases based on the Use cases for the system.

Chief Liaison between the Business Owners, Executive Team and Development Teams, Support the team with various client communications, product backlog prioritization, coordination, workshop sessions and acceptance.

EDUCATION

MS In Computer Science, New Jersey Institute of Technology – 3.83 GPA – May 2017

BTech. In Computer Science, SRM University, India – 3.50 GPA – May 2015

PROJECTS

Twitter Data Analysis using R, Security Algorithm Implementation, Online Computer store, Load scheduling in cloud computing

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973-***-****

Jersey City, NJ, USA



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