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Customer Service Representative

Location:
Rochester, NY
Posted:
February 05, 2019

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Resume:

Ashanique Owens

** ******* *****

East Hartford, CT 06118

Telephone: 860-***-****

Email: ac8ean@r.postjobfree.com

Objective:

To acquireprofessional work experience in a challenging environment while obtaining a position where my strategic, problem solving, marketing and leadership experience will be employed to develop the vision of the organization.

Education:

Central Connecticut State University, New Britain, CT Bachelor of Science, May 2018

• Major: Business Management

Skills:

• Excellent verbal, written and communication skills.

• Skilled in computer training, including Microsoft Office: Word, Publisher and Excel

• Efficient in group setting and independently

• Detail oriented

• Time management

• Budgeting

Work Experience:

Safeguard Security and Surveillance, Windsor Locks, CT August 2018-Present

A part of the administration assistant team and is responsible for research and development.

• Researching mortgages, credit inquiry and servicing an invoice.

• Acted as liaison between customers and the development team to ensure a positive experience for customers.

• Manage complex work environment and balance demands from multiple customers to execute projects.

LA Fitness, Farmington, CT– Receptionist and Kids Care Attendant September 2014-2019

A part of the operations team as a front desk staff service provider and children’s center attendant. Responsible for assisting health club members and guest as well as caring for youth in varying ages.

• Greet and assist current and prospective customers

• Ensured ample inventory and supplies were available, placing orders for replenishment as needed

• Recording and updating customers information

• Resolve and respond to customer complaints with understanding and professionalism

• Initiate collection on past due account

• Enforce children safety between the ages of three months and 13 years old during the day of operating hours.

Health Service Center, New Britain, CT August 2014-2016

Clerk assistant team, responsible for greeting patients, filing charts and room maintenance.

• Greeted patients, and victors in person and by phone, providing needed information, directions and documents through compassionate communication.

• Retrieved or initiated patient medical history and examination file while maintaining confidentiality and compliance with HIPPA regulations.

• Assist with other related clerical duties such as photocopying, faxing, filing, collating and scanning.

• Ensured all patient information was logged into database and records were secured at all times.



Contact this candidate