KATHY SMITH

917-***-****

**/** - ******* ***** **** Assistant Manager

Responsible for improving store sales, profitability and image through proper merchandising, protect store assets as well as customers and the team members, supervise and monitor team members customer engagement and I am also modeling and delivering a distinctive and delightful customer experience.

12/12 - 04/15 AU BON PAIN Assistant Manager

Responsible for developing and coaching team members customer engagement skills which allows us as a team to connect with the customers and running a safe and clean business that provides delicious and nutritious food to our guests in a fast and friendly way. 08/05 - 12/12 STARBUCKS Shift Manager

Responsible for daily open and or closing store operation as well as training and developing of partners in sales and providing customers legendary customer service.

03/91 – 06/05 BANK OF AMERICA Customer Service Rep Responsible for connecting and building relationships with customers via the telephone, to sale products and assist customer their accounts.