TIM NICHOLS

Cell: 860-***-****

ac8e95@r.postjobfree.com

www.linkedin.com/pub/tim-nichols/24/431/499/

EXECUTIVE PROFILE

Goal-driven IT professional with international experience in all aspects of large-scale systems integration, software development, infrastructure builds and data migrations. Adept at motivating, guiding, and leading multi-disciplinary teams to collaborate toward a common goal. Equipped with exemplary communication and interpersonal skills, establishing relationship with clients, key stakeholders and professionals of all levels.

EMPLOYMENT HIGHLIGHTS

Consultant, Anthem, Wallingford, CT 5/2017— present

Provided leadership on multiple concurrent projects within the healthcare analytics data warehouse environment. Applying both Agile and Waterfall methodologies to support software development, Infrastructure builds and application migrations.

Led the migration of applications to new databases and decommissioning of hardware to mitigate IT support costs

Directed data warehouse software development initiatives impacting key business areas including Claims, Providers and Membership.

Initiated and led a project to improve data quality which provided enhanced reporting capability.

Consultant, Prudential, Shelton, CT 5/2016— 5/2017

Led multiple simultaneous projects to provide performance improvement and limit risk mitigation on Applications within Annuities division.

Led the installation and migration of AIX application databases to Oracle super cluster, as well as the upgrade of Informatica (DX) to support key business applications.

Headed a project to migrate applications from AIX to Oracle to provide improved performance and supportability

Identified and remediated code determined as a data security threat on external web-facing applications

Consultant, Cigna, Bloomfield, CT 4/2014— 5/2016

Responsible for several key project implementations impacting the Data Warehouse environment and supporting sub-systems. Working closely with key business stakeholders and onshore/offshore teams to deliver solutions.

Led the hardware upgrade of SAS Servers and subsequent rollout of 200+ SAS PC and EG Client machines across the Enterprise.

Managed the upgrade of server hardware to support reporting requirements for Tableau, Hadoop, and Looker

Supervised the conversion of AIX DB2 onto Linux DB2 to provide 20% improved performance and improved reporting turnaround

Consultant, Yale University, New Haven, CT 3/2013— 4/2014

Partnered with key stakeholders to provide large-scale process improvement. Identifying development opportunities in the areas of service management within the ITIL framework.

Implemented Configuration Management Database (CMDB) and Asset Management in the ServiceNow platform to provide a structured catalogue of IT assets which enabled identification of which services and IT hardware were impacted when a change to an IT service is initiated

Deployed enhancements to the ITIL processes for incident, problem, and change, with focus on enhancing the processes using the CMDB which helped improve impact analysis and communication across the Enterprise

Group Products Manager, Merlin Entertainments, Poole, UK 11/2011— 3/2013

Directed global system implementation projects for Sea Life Centers, Madam Tussauds, LEGOLAND, and Hotels, which included team management, vendor management, and stakeholder communications.

Established an ISO27001 Risk framework across all sites to identify levels of data security threats across all IT application.

Led new global implementations including Call center, EPOS, Stock control, Hospitality to support new hotels in California.

Implemented business-wide and site-specific PCI DSS compliance and Chip and Pin technology to identify possible threats to data security and customer data.

Group Projects Manager (Consultant), Nuffield Health, London, UK 2/2011 – 11/2011

Supervised several data security improvement initiatives, including the deployment of Enterprise Wide Mobile Device encryption program. Created and expanded ISO27001:2005 in system and applications across clinics, hospitals, and fitness centers, which included categorizing all data security risks across the business and formulating a risk mitigation plan.

Encrypted all 200+ laptop devices across the estate to protect customer data

Improved ISO27001 during annual assessment to improve the process and maintain compliance

Product and Implementation Manager (Consultant), Shroni, Dorset, UK 3/2009 – 1/2011

Collaborated with business vendors to prioritize and build business-to-business (B2B) and business-to-consumer (B2C) web-based food retailing and distribution systems. Defined specifications and implemented eCommerce order processing for B2B and B2C in a software as a service (SaaS) model to support several customers.

Designed, developed and developed retail web-based solution to support food producers and buyers

UK IT Director, Fitness First, Poole, UK 5/2005 – 3/2009

Responsible for the IT Portfolio across Europe, $5M budget and 40+ staff. Working with key stakeholders and vendors to identify and prioritize many initiatives to provide added-value solutions. Oversaw all external partnerships with hardware, software, and service suppliers, as well as system integrations and migrations of third-party acquisitions.

Supervised several implementation projects, including Membership and CRM systems to support 150+ clubs across Europe, Web and mobile solutions to support membership activities.

Implemented Microsoft CRM 4.0 to streamline sales process, customer contact, and marketing campaigns

Tendered, selected and implemented major projects including WAN and VoIP for all UK Clubs, Facilities Management System, Call Centre System and document Management Systems, which led to significant cost savings.

Management of all Hardware, Software and IT services across Europe.

Led stabilized program of current membership environment to ensure consistent and accurate data and financial records which improved membership fee collections

EARLIER CAREER

IT Director, Claire’s Accessories Europe, Birmingham, 2 Years

Leadership for IT department, Vendor services and program development across Europe. Working closely with key stakeholders and clients on Pan-European EPOS, PCI/DSS chip and pin. Euro Compliance (Multi currency) for UK, France and Switzerland. Third party acquisitions Operational cost reduction.

IT Director, Laura Ashley, London/Carno, 12 years

Executive responsibility for the Global IT department, Services and programs. Management of 60+ staff $7M revenue budget and $10M Capex. Responsible for Finance, Retail, Warehousing, Mail Order, Manufacturing and ecommerce. Reduced costs by 20% through implementation of a worldwide centrally managed infrastructure. introduced global standards for projects delivery and service delivery management. Global Warehousing System Implementation with FedEx (based in Memphis, TN).

Technical Project Leader 4 years

Working at various client sites and responsible for Software development projects both bespoke and package implementations. Developing client relationships to identify solutions, schedules and provide quality results.

EDUCATION

HND Computer Science, North East Wales Institute, Glyndwr University, Wales, UK

(Equivalent to Bachelor of Science in Computer Science)

PROFESSIONAL DEVELOPMENT

Qualified Agile Practitioner (July 2011)

ITIL V3 Foundation certification (April 2014)

ISO:27001 Lead Implementer (June 2011)

Certified Information Technology Professional (CITP)

Member of the British Computer Society (MBCS)

Currently completing SAFe Agile (SA 4.6 certification)

COMMUNITY INVOLVEMENT

ABC Program for underprivileged Children

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