SKILLS

Exceptional negotiation and leadership abilities

High proficiency with MS Office and Word Excel

Organized, strong time management skills and ability to priorities multiple task in order to meet established deadlines.

Excellent interpersonal and communication skills with the ability to build positive relationship and influence at any level.

Superior ability to cultivate strong and durable client relationships.

WORK HISTORY

Mortgage Loan Processor, BMO Harris, Naperville, IL 2016- 2018

Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting guidelines and lending-program requirements.

Loan Processing Expertise

Conforming & Nonconforming Loans, Jumbo Loans, Fannie Mae & Freddie Mac

Guidelines, FHA &VA

Maintain standard operation procedures in all aspects of day-to-day operation procedures in all aspects of day-to-day work in order to provide uniformity of works and meet departmental.

Advised customer of expiring rate locks and other time-sensitive mortgage timetable factors.

Maintained and update sale pipeline of 22 files monthly.

Processed challenging loan application (e.g. first time borrower self employed applicants and borrowers with problematic credit histories)

Mortgage Loan Processor, 2015 -2016

Bank of America – Meadow, IL

Contributed sharp analytical abilities toward directing over 30 mortgage processing for all types of loan

Package (e.g. Conventional, and HARP), including ensuring documentation was in compliance with all lending

Regulations, as well as preparing accurate disclosure statements and guiding clients through the lending processes.

Increased the amount of monthly loan closing by 10 percent implementing a rapider workflow process.

Coordinated with title companies across the Unite State to ensure fast and seamless closings.

Substantiated loan documents, including title insurance, appraisal, credit and income.

Collaborated with Loan Officer, Relator and Borrower to ensure the delivery of efficient, high-quality service.

Housing Specialist, 2014 to 2015

Nan McKay – Chicago, IL

Utilized broad scope of industry knowledge toward directing forward-thinking Section 8 and /or low-income housing initiatives, including coordinating efforts with Accounting Department to ensure accurate Housing Assistance Payments (HAP) to landlords, as well as managing bi-monthly / monthly trial HAP checks for accuracy.

Interfaced among a diverse clientele to secure affordable housing and improve living conditions and quality of life.

Optimized administrative efficiency by properly maintaining files of over 30 client files and computer records to ensure accuracy according to HUD regulations and procedures, including renewing contracts

For Section 8 housing participants, as well as facilitating essential interims and re-certification and / or review of all income and household composition.

Cost-effectively negotiated with over 100 landlords to promote the de-concentration of various Section 8 Voucher holders.

Performed program orientations to educate and inform over 100 applicants of program requirements and responsibilities.

Teller Supervisor 2005-2014

JP Morgan Chase, Chicago, IL

Oversaw a team 12 tellers and led weekly discussions to facilitate the establishment of team and individual goals.

Enforced organizational policies for providing customer services and ensure the understanding of changes or modifications in procedures.

Spearheaded implementation of branch cash journals to determine trends associated with branch cash needs to monitor and maintain branch limits, and further handled all reports, records retention, and bank security processes.

Boosted success of 5 tellers by managing key transactions, processing sale referrals, promoting bank services / products and assisted tellers in achieving their professional goal

EDUCATION

Northwestern Business College

Associate of Science Degree:

Nan McKay

Certified Housing Specialist:

Community Investment Corporation

Certified Multi-Family Property Management

Contact this candidate