Resume

Call center specialist, Microsoft savvy

Location:

Clayton, NC

Posted:

February 04, 2019

Contact this candidate

Resume:

Kibre Y. Ethridge

**** ********** **** *******, ** 27520

984-***-****

ac8dxn@r.postjobfree.com

January 16, 2019

Dear Hiring Manager,

I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address.

Sincerely,

Kibre Ethridge

Kibre Y. Ethridge

3616 Willowtree Lane Clayton, NC 27520

984-***-**** • ac8dxn@r.postjobfree.com

Summary

Dedicated worker; proficient in Billing and Enrollment, utilizing both hard and soft phones, handling both medical and prescription claims, quoting both medical and prescription benefits, Microsoft Word, Spanish, food handling, preparation, and Point of Sale (POS) transactions. Gifted with providing excellent communication skills while also promoting a positive work environment. Inquisitive with a thirst for knowledge structured by being detail oriented. Able to provide rapid and precise customer service skills.

Highlights

Delivers exceptional customer service

Reliable team worker

Conversant in Spanish

Engaging personality

Ability to converse on a profound and professional level

Dictional

Tactful

Results driven

Ability to proficiently use Microsoft Word, Excel, and PowerPoint

Student Ambassador Leadership Alumni

Detail oriented

Computer savvy(55 GWAM)

Ability to handle fast paced environments

Ability to perform advance math calculation

Neat, clean and professional appearance

Work Experience

Bojangle’s

September 2010 - May 2012

Cashier

Greeted customers, with friendly eye contact, handled payment and thanked customers. Informed patrons of establishment specialties and features. Performed all transactions in a cordial, efficient and professional manner. Prepared checks itemizing total meal costs and sales taxes. Spoke with patrons to ensure satisfaction with food and service. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Answered telephone calls and responded to inquiries.

Cici’s Pizza

May 2012 - November 2012

Cashier

Greeted guests, with positive and friendly eye contact. Informed guests of specialties and events pertaining to the store. Answered inbound calls pertaining to lunch and dinner menu, as well as receiving pick up orders. Prepared checks in compliance with guests orders while ensuring orders are prepared and distributed correctly. Managed food appearance to the best of quality.

ACS, A Xerox Company

September 2012 – September 2013

Team Lead/(Call Care Specialist)

Proficiently maintained a professional appearance while managing a floor of agents in assisting members with any inquiries that needed to be resolved. Handled inbound and made outbound calls to Hospitals, Doctors, Facilities, Pharmacies, In-Network and Out-of-Network Providers. Ensured agents were providing perfect service while being courteous. Resolved any disputes that aroused, proficiently. Quoted Medical(Part A & Part B) and Prescription benefits. Handled Medical(Part A and B) and Pharmaceutical claims. Documented and filled all reports made and submitted, to Center of Medicare and Medicaid Services(CMS).

Red Lobster

May 2013 - September 2013

Server

Greeted guests with genuine hospitality while providing excellent service. Made guests feel as if the establishment was their second home. Maintained professional appearance. Performed multiple tasks at once in ensuring orders were received, prepared, and served on time. Personalized with each guest that was served.

Biscuitville

October 2013 - April 2014

Cashier

Greeted each customer in a hospitable manner while maintaining friendly eye contact. Served guests in a proficient manner during high attendance volume. Ensured guest satisfaction. Managed and accounted store goods and inventory.

McCaull's Barbecue And Seafoods

May 2014 - February 2015

Crew Member

Ensuring food safety with preparation and handling. Logged all product inventory and recorded daily statistics to determine if policies were being followed. Assembled customers orders in a proficient and precise manner of fashion through catering service. Ensured that food was always presentable and appropriately adequate to pass every health inspection. Provided upkeep to store appearance.

Wendy’s

February 2015 - February 2016

Cashier

Consistently provided friendly guest service And heartfelt hospitality. Properly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guest, team members and managers. Operated drive-through and sales register using a POS(Point if Sale) quickly and efficiently. Maintained high standards of customer service during high volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Strictly followed all cash, security, inventory and labor policies and procedures.

Wendy’s

July 2016 - May 2017

Senior Crew Key Holder

Ability to open and close a store without management supervision or in lack thereof including responsibility of small role management tasks. Consistently provided friendly guest service And heartfelt hospitality. Properly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guest, team members and managers. Operated drive-through and sales register using a POS(Point of Sale) quickly and efficiently. Maintained high standards of customer service during high volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Strictly followed all cash, security, inventory and labor policies and procedures.

Walmart

June 2017- June 2018

Deli Department Assistant Manager

Managed daily activities of associates to improve sales performance. Supervised associates in various duties such as cooking, serving, packaging, and operating counters. Managed product storage, maintenance and rotation activities to avoid any damages or spoilages. Assisted in preparation of inventory and sales budgets. Assisted in assigning work to associates on a daily basis. Provided training to newly staffed associates on company policies and sales guidelines. Responded to queries and complaints from both customer and associates. Ensured associates followed company policies and store rules. Coordinate with employees to operate the Deli store to achieve sales goals. Coordinated with associates to operate the Deli store to achieve sales goals. Developed sales promotion programs to attract more customers. Ensured that products were properly labeled with prices and dates. Monitored and maintained stock inventory levels to avoid over and under stock problems. Handled Mark-Up/Down procedures, Customer Value Programs, and Inventory throwaways. Operated all food preparation machines and equipment. Received, unloaded and stocked the food items. Ensured that facility was maintained neat, clean and safe.

Education/Certification

High School Diploma

June 2012

Clayton High School

Honors English IV

Honors Discreet Math

Honors Roundtable

Spanish IV

French I

Honors Biology

GPA: 3.45

Certified Insurance agent