Stanley Snyzyk

Customer Service * Logistics * Computer Technology

*** ********** ***** ****, *******, RI 02886 Main: 401-***-**** Email: ac8dwk@r.postjobfree.com

Professional Profile

Top notch, ambitious, customer-centric business professional with over 20 years expertise in problem solving, planning and organization. Focused on logistics and conflict resolution with a broad-based experience managing all facets of office operations and client relationship development. Passionate communicator with the ability to effectively advocate for an initiative’s goals. Computer skilled and knowledgeable in troubleshooting software issues. Expertise in Microsoft Office Suite.

Professional Experience

Customer Service/Logistics Manager

Seaside Casual Furniture (A division of Arnold Lumber) Coventry, RI 2013-2017

Demonstrated customer service skills with focus on customers’ needs

Developed contract negotiations to procure the best possible rates for both company and customer

Handled billing and collections with emphasis on collections to ship necessary product to dealers

Researched sales and purchase to obtain information necessary to provide warranties to clientele

Accurately created budgeting and accounting for sales personnel and researched current information to help them develop new leads/customers

Used Kuebix Logistics Management software to schedule, track, verify correct rates and delivery of product.

Customer Service

Lowes Home Improvement, Warwick, Rhode Island 2011-2013

Provided positive and professional customer service to patrons both in person and remotely

Exceeded company and personal goals for sales and upselling products

Worked with management and store associates to maintain and ensure customer satisfaction

Acted as a member of the resolution team to assist with resolving customer and employee concerns

Institutional Operations Representative

Fidelity Investments, North Smithfield, Rhode Island 2007-2011

Assessed clients’ needs proven through a wealth of client recognition

Honored by Management 24 times for excellence in all facets of client communications and sales interactions

Partnered with the management teams and peers to ensure world class service delivery and continuous process improvement

Demonstrated commitment to problem analysis and successful resolution of client need in accurate completion of complex and simple trading transactions to both Investment Professionals and clients

Recruited by Senior Management to join the Remote Operations Group that was created in accordance with need for critical support and special project management

Streamlined operations as key team member of Remote Operations Group that resolved client internet access issues and performed special projects including: research, tracking and process improvement

Stanley Snyzyk

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Field Support Representative

Ikon Office Solutions/Spherion, Providence, Rhode Island 2005 - 2007

Acted as the liaison between the company and all Service Partners in the US and Canada to troubleshoot and ensure the client's systems ran properly

Provided outstanding customer service with an emphasis on professional graphic support

Used company proprietary computer system for billing and collections.

Senior office Assistant, Center for Teaching Excellence

Providence College, Providence, Rhode Island 2002 - 2005

Managed scheduling for the Director while expediting faculty need while serving as direct liaison between director and faculty/college administration

Researched and presented grant opportunities to designated faculty while assuring that the center could fund additional faculty projects while effectively creating and promoting center learning events for the faculty including media and conference presentations

Accurately completed departmental budgeting and accounting

Successfully implemented and managed the anti-plagiarism service, Turnitin.com, for the college and trained faculty on the use of the system; troubleshooted any issues to ensure the software was functioning correctly

Maintained departmental website using Dreamweaver Web Development software

Office Manager

Clear Channel Communications, Providence, Rhode Island 2000 - 2002

Acted in concert with top level management and the corporate department in sales and administrative needs

Operated with the sales team in marketing and creating sales proposals

Hired and mentored sales assistants; Managed accounts payable; and functioned as the front-line professional in the following areas: resolving client complaints and issues as well as credit reference checks

Education & Community Involvement

Community College of Rhode Island, Warwick, RI

Computer Science Concentration

Providence College, Providence, RI

Humanities Concentration

Institute for Entrepreneurship Leadership (IEL)

Tech Boot Camp 2018

3 Certifications:

* Key Skills to Career Success

* Designing & Scoping Tech Projects

* Fast Track to a Software Career

New Horizon 2018

Certification for Advanced Excel

Community Service

Belong to Fraternal Organization which assists the needy and disadvantaged and volunteered at Warwick Homeless Shelter

Researcher for Nova Presentation “America’s Stone Age Explorers” http://www.pbs.org/wgbh/nova/stoneage/

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